Ambur

Ambur

iPad optimized POS system for restaurants

3.2/5 (9 avis)

Ambur - Présentation

Ambur is an iPad point of sale system that provides restaurants and bars with a seamless service experience. The all-in-one solution simplifies front of house processes from seating, order taking, and payment processing, as well as back of house management such as payroll calculations and detailed reporting. The Ambur platform works on any iPhone or iPad on iOS 9 and stores data locally in case the internet drops.

Managers can add, edit and ‘86’ menu items and categorize them for speedier service. Servers can take detailed orders at the table and send them straight to the kitchen using an iPad. Ambur also enables reservation management for table bookings, and even allows users to make notes on specific customers. The table layout can be customized to mimic the establishment’s seating arrangements, helping to eliminate errors and confusion.

Ambur offers an integrated payment processor, or the option to utilize a processor of choice. Staff members can be organized into different permission groups for limited access to certain system controls. Ambur helps managers complete payroll tasks with automatic calculations based on staff’s time-clock info within the system. Any business using the platform can be sure that they are PCI compliant.

Prix

À partir de
59,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Ambur - Avis

Note globale
3.2/5
44% d'avis positifs
3
Excellent
1
Très bien
2
Moyen
1
Médiocre
2
Mauvais
John I.
Traduire avec Google Translate

Publié le 03/11/2013
Provenance de l'avis : SoftwareAdvice

My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well.

Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur.

It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them).

The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi.

Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.

Note détaillée

Simplicité d'utilisation
Support client

Suzanne V.
Traduire avec Google Translate

Better before the buyout

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/01/2017
Provenance de l'avis : Capterra

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.

Avantages

Robust reporting with historical data. Very customizable.

Inconvénients

Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

3.0/10
Mark J.
Traduire avec Google Translate

Ambur Support Stinks

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/03/2018
Provenance de l'avis : SoftwareAdvice

Avantages

A more than adequate software program for running a restaurant. Simple to use and update. Does virtually everything you need it for.

Inconvénients

Customer support is horrendous. Been working on a bug fix for six months. Call nearly every week. Never speak to the same person twice. Newest person has no idea who we are or why we are calling. Promise immediate follow up with NEVER happens.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

James D.
Traduire avec Google Translate

There is no customer support

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/06/2017
Provenance de l'avis : SoftwareAdvice

This is a mom and pop platform. Support is worse than that. Design and usee of system is there, but this company doesn't understand the urgency needed for support. If you do not have a back up POS platform, you will encounter times where you are down for hours to days of not being able to use this system and maybe without getting a response from customer service for 72 hours or more.

Avantages

Good idea, design is good and easy to use for the most part. As long as you are only using one Ipad it works well most of the time.

Inconvénients

Whenever it doesn't work...there is literally zero customer support, even for mission critical events. Sales data is NOT reliable. Very easy to duplicate credit card charges (the system sometimes duplicates them in error) and double charge all customers for a particular day. System cannot function or accurately capture data if more than one Ipad is being used. Email support can take up to 3 days to respond to any inquiry. No live support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Jeff S.
Traduire avec Google Translate

Nightmare from Day 1

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/08/2016
Provenance de l'avis : Capterra

After a lot of research, we chose Ambur for the price, and our familiarity with iPads. Ambur is owned by Shopkeep, which is another credit card processor, but they don't talk with each other. No phone support for Ambut, only email. Our 2nd day, the system froze while batching credit cards, so we restarted it. Same thing on our second day, a Saturday. On Monday, the calls started coming in, that we had double-charged 341 customers! We wasted many many hours explaining to irate customers that it was our POS' fault, lost a lot of business, wasted hours of time. Then Ambur blamed us for re-starting the frozen App. Then wasted more time handling chargebacks. Turns out Ambur needed a better router, but they didn't tell us. Now it works better, but the reporting is very weak. The credit card processor, Shopkeep is not well-integrated into the App, so multiple steps to find the info we are looking for. Also, lots of keystrokes to modify orders.

Avantages

Attractive layout of menu items.

Inconvénients

Bad, weak reporting, difficult to get accurate sales data. Very slow customer support, some of them are good, some just blame the user for problems. Sales team is unavailable after software is downloaded.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10

Ambur - Prix

À partir de
59,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually

Ambur - Fonctionnalités

  • Paiements électroniques

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Ambur

Ambur - Principales fonctionnalités

  • Add, edit, or 86 menu items
  • Assign order types
  • Automatically calculate payroll
  • Business management tools
  • Categorize menu items
  • Custom table layout
  • Detailed reports
  • Front of house management
  • Integrated credit card processing
  • Integrated payment processor
  • Manages reservations and remember guest details
  • Modify orders
  • PCI compliant
  • Permissions based access
  • Secure system
  • Split checks and offer payment methods
  • Staff time-clock
  • Stores data locally without internet connection
  • Take detailed orders

Avantages

  • Servers can manage split checks and offer various payment methods to suit every customer's preferences.

  • Users can assign order types and record regulars' details for quicker and more personalized service.

  • Prevent sending in incorrect orders with Ambur's features for quick modification of an order in just a few taps on the iPad.

  • All of Ambur's detailed reports are shown in real- time, so managers are always kept up-to-date with what's going on in the business.

  • Ambur offers a secure system that keeps sensitive data and payment info safe, so restaurant owners can have peace of mind.

  • Ambur - FAQ

    Voici quelques-unes des questions fréquentes sur Ambur.

    Q. Quels sont les types de licence disponibles pour Ambur ?

    Types de licences disponibles pour Ambur :

    À partir de: 59,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Single: One Ambur device - $59/month billed annually

    Multi: 2-3 Ambur devices - $99/month billed annually

    Unlimited: Unlimited Ambur devices - $149/month billed annually

    Q. Quelles sont les principales fonctionnalités du logiciel Ambur ?

    Fonctionnalités du logiciel Ambur :

    • Add, edit, or 86 menu items
    • Assign order types
    • Automatically calculate payroll
    • Business management tools
    • Categorize menu items
    • Custom table layout
    • Detailed reports
    • Front of house management
    • Integrated credit card processing
    • Integrated payment processor
    • Manages reservations and remember guest details
    • Modify orders
    • PCI compliant
    • Permissions based access
    • Secure system
    • Split checks and offer payment methods
    • Staff time-clock
    • Stores data locally without internet connection
    • Take detailed orders

    Q. Qui utilise Ambur ?

    Utilisateurs habituels du logiciel Ambur :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Ambur est-il disponible ?

    Langues dans lesquelles Ambur est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Ambur ?

    Types de licences disponibles pour Ambur:

    Abonnement

    Q. Ambur prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Ambur :

    iPhone, iPad

    Q. Avec quelles applications Ambur peut-il s'intégrer ?

    Applications s'intégrant à Ambur :

    ShopKeep

    Q. Quelles sont les ressources d'aide disponibles pour Ambur ?

    Ressources d'aide disponibles pour Ambur :

    Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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