Capsule

Capsule

Soigner les clients et les opportunités de vente

4.5/5 (66 avis)

Capsule - Présentation

Capsule permet de gérer toutes les relations, pas seulement les clients : les contacts, les prospects, les clients, les fournisseurs et plus encore.

Gestion du pipeline de ventes : suivi des offres, des propositions et autres opportunités. Tout voir dans le tableau de bord des ventes.

Organisation des courriels : lier facilement les courriels à Capsule lors de l'envoi ou de la réception des e-mails de vos contacts.

Historique complet en un seul lieu : joindre des notes, des conversations, des documents et des fichiers directement dans l'historique d'un contact afin qu'il soit facilement disponible.

Garantie de bonne exécution : créer des tâches et partager avec des collègues, respect de date limite de proposition ou l'appel client.

Adaptation à l'entreprise : personnaliser Capsule en ajoutant les champs de données nécessaires. Insertion de couleurs et du logo.

Prix

À partir de
18,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Capsule - Avis

Note globale
4.5/5
91% d'avis positifs
36
Excellent
24
Très bien
5
Moyen
0
Médiocre
1
Mauvais
Bill B.
Traduire avec Google Translate

Quick to set up and start getting results

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/09/2018
Provenance de l'avis : Capterra

I've used Capsule for several years, as both a free and paid subscriber. It fits like a glove. Does what I need, doesn't force me into a different way of working, has been reliable (if it's ever been down, it wasn't any time I accessed it.) The company is actively developing it.

I have used at least a dozen small-business CRM systems. Capsule is like my favorite pair of jeans -- it fits, never gets in the way, and makes me look good!

Avantages

Capsule is a good fit for my business. I'm a sole prop. consultant. I need to stay on top of my relationships with each customer to exceed their expectations. With Capsule on my laptop and phone, I can refer to past interactions and update with new ones in real time. With Capsule, I can create my own custom "tracks", action step lists to follow for any process in my sales or support functions. I can create my own custom fields and color-coded tags.

There are a good number of integrations with other web apps, you just have to see if yours is on the list. I use it with Harvest for time recording and Xero accounting. They also offer a good API. It took me an evening to write a script to copy every action logged in Harvest into the customer notes in Capsule.

I have no use for the team collaborative aspects of Capsule so can't comment on them.

Inconvénients

The only complaint I have is a minor one - I liked the calendar task view better before the recent update. Now I can't see all my tasks for the month at once, it truncates after 3 or 4 on any given date, and hides the rest. I can still view all the tasks for a day by clicking on it, but it's a slower way to reorganize on a grand scale.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Edo M.
Traduire avec Google Translate

Finaly a solution for my needs!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/04/2017
Provenance de l'avis : Capterra

For last few years I had a problem with my comunication with old and new clients. Too many pressure and too much information noise casued a problem of following up possible new clients and opportunities.
My first solution was standard PIM software. Soon I discovered that only part of my problems were solved. Problems that become so evident were following up new opportunities and contacts history. I found some other partial solutions for these problems but was necessary to work, mantain and balance with diferent solutions, multiple insertions of same data and so on. Looking for better solution I got to start with some offline CRM solutions, and I tested several ones. Every program had some part that were interesting to me but neither had all of options that I was looking for. Some prgrams were fantastic but expensive or they needed dedicatd servers. Most of them had so many options that I don't need for my work and can be applied in some other sectors.
Finally, on one webpage that was doing reviews of buisiness software there was a list of several on-line CRM solutions and so I decided to try some of them. As 3rd, or 4th, started with CAPSULE CRM.
Everything that I needed was there: database of contacts, history (well done), opportunities,...Also flexibility for procedures and all sorf of extra activities was there. PERFECT. Mobile apps is must have when You are out of the office.
Today on my computers 2 web pages are always ON during work time: webmail and CAPSULE.

Avantages

Free version is mostly perfect for my needs. Contacts database, contacts history, opportunities creating and following, procedure design and editor, flexibility.

Inconvénients

Free version have a limit to 250 contacts.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Reuben S.
Traduire avec Google Translate

Bang-for-buck the best CRM for Xero

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/04/2017
Provenance de l'avis : GetApp

Avantages

Capsule does everything a CRM should:
- All of your organisation and contact information in one place
- Heaps of available integrations including MailChimp and Xero
- Mobile app for capturing new leads
- Customisable opportunity management
- Customisable case (ticket) management
- Email integration makes tracking email correspondence easy
- Custom fields allow you to update your

Inconvénients

Capsule has several weaknesses you should be aware of:
- The opportunity management is customisable but fairly basic. Its great if you currently have no visibility of your pipeline, stages, value, probability or timeframes. There are apps out there that do these features better but not with all the other great stuff Capsule can do at the same price point.
- Capsule is not a marketing automation tool but will help with your marketing
- Capsule is not a sales pipeline tool but will improve your pipeline visibility
- Capsule is not an email client
- Capsule is not your accounts receivable management tool but will improve your collections

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
Traduire avec Google Translate

Relatively Robust, and Affordable!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 03/05/2019
Provenance de l'avis : Capterra

For our small business (5-10 team members), Capsule provides us with one location to input all of our data. We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it. It is incomparably more affordable than any of the other CRMs I've used.

Avantages

Capsule serves all its purposes very satisfactorily. It doesn't have very many bells and whistles, or email campaign options like other CRM databases, but it is very useful for logging contact information, making notes, generating tasks, and running reports. You can categorize contacts by organization, people, and deal opportunities, and also by customized tags and custom fields.

Inconvénients

Very few things to dislike. The only way to export contacts with notes is to export the entire database into Excel and sort from there; there is no option within the database's reporting capabilities to generate the notes for specific contacts.

Capsule also does not have email campaign capabilities or drip campaign options, but those are high-price items that only come with the big CRM monsters.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
James P.
Traduire avec Google Translate

One of the best CRMs I've ever used

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/12/2017
Provenance de l'avis : Capterra

Capsule has allowed me to keep track of all my leads and prospects. Because I can see how I've interacted with them in the past, I'm able to tailor my follow-up process to ensure a higher conversion rate. Capsule paid for itself in a very short period of time.

Avantages

I love the fact that Capsule is one of the easiest CRMs to use. One of the reasons salespeople don't use CRMs is because they feel overwhelmed or because there's a huge learning curve. Not with Capsule. It's easy to learn and they also have a really cool app that allows you to track your contacts directly from your phone, which means you can stay on top of your sales process.

Inconvénients

I think that the free plan should allow a little bit more than the 250 contacts it currently offers, but other than that there aren't really any cons.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Capsule - Prix

À partir de
18,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Capsule - Fonctionnalités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

  • Données en temps réel
  • Notifications automatiques
  • Paiements électroniques

Capsule - FAQ

Voici quelques-unes des questions fréquentes sur Capsule.

Q. Quels sont les types de licence disponibles pour Capsule ?

Types de licences disponibles pour Capsule :

À partir de: 18,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Capsule ?

Nous n'avons pas d'informations sur les fonctionnalités de Capsule.

Q. Qui utilise Capsule ?

Utilisateurs habituels du logiciel Capsule :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Capsule est-il disponible ?

Langues dans lesquelles Capsule est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Capsule ?

Types de licences disponibles pour Capsule:

Gratuit, Abonnement

Q. Capsule prend-il en charge les appareils mobiles ?

Appareils pris en charge par Capsule :

Android, iPhone

Q. Avec quelles applications Capsule peut-il s'intégrer ?

Applications s'intégrant à Capsule :

ActiveCampaign, Bitium, ClickDesk, Email It, FreeAgent, Freshdesk, GetResponse, Quote Roller, WebMerge, Xero

Q. Quelles sont les ressources d'aide disponibles pour Capsule ?

Ressources d'aide disponibles pour Capsule :

FAQ, Base de connaissances, Support en ligne

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