ManageEngine Desktop Central

ManageEngine Desktop Central

Logiciel de gestion des correctifs et des appareils mobiles et de bureau

4.3/5 (54 avis)

ManageEngine Desktop Central - Présentation

Description du logiciel ManageEngine Desktop Central

Desktop Central de ManageEngine est une application intégrée de gestion des appareils mobiles et de bureau qui permet la gestion centralisée des ordinateurs de bureau, serveurs, ordinateurs portables, tablettes et smartphones.

Desktop Central permet aux techniciens d'automatiser leurs routines de gestion de bureau habituelles. L'installation de correctifs, la distribution de logiciels, la gestion des ressources informatiques, la gestion des licences logicielles, la surveillance des statistiques d'utilisation des logiciels, la gestion de l'utilisation des périphériques USB, le contrôle de bureau à distance et autres peuvent être automatisés avec Desktop Central. Le logiciel prend en charge la gestion des systèmes d'exploitation Mac, Windows et Linux.

Les utilisateurs peuvent gérer leurs appareils mobiles pour déployer des politiques et des profils, configurer le Wi-Fi sur des appareils, les comptes e-mail, le VPN, etc., appliquer des restrictions à l'utilisation de l'appareil photo et du navigateur, sécuriser les appareils mobiles en activant les codes d'accès, le verrouillage et la réinitialisation à distance, etc.

Desktop Central permet de gérer l'ensemble des smartphones et tablettes iOS, Windows et Android.

ManageEngine Desktop Central - Présentation

Prix

À partir de
795,00 $US/année

Types de licence

Essai gratuit
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

ManageEngine Desktop Central - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Brésil, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique
Langues
chinois (simplifié), danois, néerlandais, anglais, finnois et 11 autres, français, allemand, italien, japonais, norvégien, polonais, portugais, russe, espagnol, suédois, turc

Captures d'écran

Capture d'écran pour ManageEngine Desktop Central : Desktop Central patch management
Capture d'écran pour ManageEngine Desktop Central : Desktop Central patch management Capture d'écran pour ManageEngine Desktop Central : Desktop Central patch installation Capture d'écran pour ManageEngine Desktop Central : Desktop Central user administration

ManageEngine Desktop Central - Avis

ManageEngine Desktop Central - Avis

Note globale
4.3
/
5 54 avis
Excellent
27

Très bien
18

Moyen
6

Médiocre
2

Mauvais
1

Rapport qualité-prix
4.3
Fonctionnalités
4.3
Simplicité d'utilisation
4.1
Support client
3.7
83% des utilisateurs recommandent cette application
Aaron W.

So many useful features that you don't get with a normal Windows Domain controller

We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.


Traduire avec Google Translate
Dale S.

MEDC is an important tool for us.

Patching is a breeze. RDP has saved me a lot of headaches since I don't always remember the FQDN of every machine in the building. Helps let me know if systems are down. Overall its a tool I cant live without at this point.


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Utilisateur vérifié

Comprehensive Desktop Management Solution

ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.


Traduire avec Google Translate
Utilisateur vérifié

Desktop Central: Tech Perspective

Overall it is a good product and accomplishes our purposes.


Traduire avec Google Translate
Utilisateur vérifié

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.


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Aaron W.
Secteur d'activité: Édition
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

So many useful features that you don't get with a normal Windows Domain controller

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/04/2019
Provenance de l'avis : Capterra

We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Avantages

There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

Inconvénients

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

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Réponse de ManageEngine

Hello Aaron,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.

Thank you for letting us know your pain point in upgrading Desktop Central. Your feedback will be passed on to the development team. If you require further assistance with the product, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Dale S.
Secteur d'activité: Entreposage
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

MEDC is an important tool for us.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/09/2019
Provenance de l'avis : Capterra

Patching is a breeze. RDP has saved me a lot of headaches since I don't always remember the FQDN of every machine in the building. Helps let me know if systems are down. Overall its a tool I cant live without at this point.

Avantages

Inventory features. Makes it really easy to see what PC's are running and who is using them. Login history, Windows patching, software inventories, warranty information (except for HP) and a great built in RDP feature. This software makes life a LOT easier. Its pricing is pretty competitive for everything it offers. We have stuck with it for almost 3 years and don't plan to switch away unless there is a drastic change in its price or functionality. So far I would give it a solid 9.5/10.

Inconvénients

When you hit your license limit, if you don't realize it, and you do another installation, removing the license from an unused computer doesn't activate the one you were initially trying to activate. Often requiring you to jump through a little bit of hoops to get it going. Always make sure you have a free license prior to the install. The only other thing I would truly consider a con is some of the features are more buried then they should be, and its not always immediately obvious where your going to find what you are looking for. Once you have used it for a while, you get used to it though and its a non-issue.

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Réponse de ManageEngine

Hello Dale,

Greetings from ManageEngine!

We're delighted that you like the multifariousness of Desktop Central and the fact that it has been making your job seamless for the past three years. We hope our product has aced in helping you with endpoint security and management.

We are working towards creating better visibility in terms of the user interface. If you require further assistance with the product UI, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Cabinet d'avocats
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

Comprehensive Desktop Management Solution

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17/09/2019
Provenance de l'avis : Capterra

ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.

Avantages

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Inconvénients

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

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Réponse de ManageEngine

Hello,

Greetings from ManageEngine!

We're glad that you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint security and management, thereby replacing the multiple tools that you've had to use in the past.

We are working on standardizing the knowledge base articles and how-to videos. If you require further assistance, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Assurance
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Desktop Central: Tech Perspective

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 28/10/2019
Provenance de l'avis : Capterra

Overall it is a good product and accomplishes our purposes.

Avantages

This software is really good shut the price and features it comes with. Replaces a lot of tools we have had to mismatch and put together all in one.

Inconvénients

The user interface and language of the site is somewhat confusing and not intuitive. They have a log guides that help. Just not as intuitive as I had hoped.

Traduire avec Google Translate

Réponse de ManageEngine

Hello,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central and it's unified approach. We hope our product has helped you with securing and managing all your endpoints, thereby replacing multiple tools that you've had to use in the past.

If you require further assistance with the user interface, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Tries to do too many things

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/12/2018
Provenance de l'avis : Capterra

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Avantages

Useful dashboard for inventory of hardware and software.

Inconvénients

Patching is extremely complicated compared to competitors.
Agents deployed to endpoints consume large amount of CPU and RAM.
Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs.
Product patches are being released constantly to fix the large number of bugs in software.
Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Traduire avec Google Translate

Réponse de ManageEngine

Hello,

Greetings from ManageEngine!

We're glad you like our intuitive dashboard for hardware and software inventory.

We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards.

If you require further assistance with the product features, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8.4/10
Basé sur 54 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ManageEngine Desktop Central - Prix

ManageEngine Desktop Central - Prix

À partir de
795,00 $US/année
Essai gratuit
Gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.3/5
Basé sur 54 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ManageEngine Desktop Central - Fonctionnalités

ManageEngine Desktop Central - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.3/5
Basé sur 54 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ManageEngine Desktop Central - FAQ

ManageEngine Desktop Central - FAQ

Voici quelques-unes des questions fréquentes sur ManageEngine Desktop Central.

Q. Quels sont les types de licence disponibles pour ManageEngine Desktop Central ?

Types de licences disponibles pour ManageEngine Desktop Central :

À partir de: 795,00 $US/année

Type de licence: Gratuit, Licence unique, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ManageEngine Desktop Central ?

Nous n'avons pas d'informations sur les fonctionnalités de ManageEngine Desktop Central.

Q. Qui utilise ManageEngine Desktop Central ?

Utilisateurs habituels du logiciel ManageEngine Desktop Central :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues ManageEngine Desktop Central est-il disponible ?

Langues dans lesquelles ManageEngine Desktop Central est disponible :

chinois (simplifié), danois, néerlandais, anglais, finnois, français, allemand, italien, japonais, norvégien, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour ManageEngine Desktop Central ?

Types de licences disponibles pour ManageEngine Desktop Central:

Gratuit, Licence unique, Abonnement

Q. ManageEngine Desktop Central prend-il en charge les appareils mobiles ?

Appareils pris en charge par ManageEngine Desktop Central :

Android, iPhone, iPad

Q. Avec quelles applications ManageEngine Desktop Central peut-il s'intégrer ?

Applications s'intégrant à ManageEngine Desktop Central :

Axonius, ManageEngine ServiceDesk Plus, ManageEngine ServiceDesk Plus, Mobile Device Manager Plus, ServiceNow, Spiceworks, Zendesk, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour ManageEngine Desktop Central ?

Ressources d'aide disponibles pour ManageEngine Desktop Central :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo