En savoir plus sur Dialpad

Dialpad est un système de communication cloud moderne qui combine les messages vocaux, textes, vidéo et les réunions en une seule plateforme, accessible depuis n'importe quel appareil doté d'une connexion Internet. Celui-ci propose les dernières technologies de téléphonie cloud, notamment WebRTC et le codec Opus, pour offrir un niveau inégalé de clarté des appels VoIP.

Le système comprend des fonctionnalités professionnelles modernes telles que : sonnerie simultanée, transfert d'appels en direct et analyses approfondies, ainsi qu'une gamme de fonctionnalités professionnelles standard. Des intégrations performantes au sein de G Suite, Office 365, Salesforce, Zendesk, Okta, entre autres, permettent aux utilisateurs de disposer de la technologie dont ils ont besoin pour faire leur travail de manière appropriée dans une solution conviviale unique.


Images

Dialpad Logiciel - 1
En voir 3 de plus
Vidéo de Dialpad
Vidéo de Dialpad
Dialpad Logiciel - 1

Dialpad ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Dialpad

4,3 (516)
VS.

À partir de

15,00 $US
24,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

80
94

Intégrations

8
17

Simplicité d’utilisation

4,4 (516)
4,0 (265)

Rapport qualité-prix

4,2 (516)
3,8 (265)

Service client

4,1 (516)
3,6 (265)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives

8x8 X Series

4,0
Alternative n° 1 à Dialpad
8x8 X Series, la plateforme de communications eXperience 8x8, est une solution intégrée de centre d'appels, de chat, de...

Line2 Pro

3,6
Alternative n° 2 à Dialpad
Line2 est une plateforme cloud pour la communication qui permet aux petites entreprises de dialoguer avec leurs clients...

Zoom

4,6
Alternative n° 3 à Dialpad
Zoom est une plateforme de visioconférence et de conférences web, évolutive et basée sur le cloud, permettant des...

Salesforce Sales Cloud

4,4
Alternative n° 4 à Dialpad
Salesforce Sales Cloud est l'application cloud de CRM (Customer Relationship Management) de Salesforce. Sales Cloud...

Avis

Note globale

4,3 /5
(516)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,4/5
Support client
4,1/5

Vous avez déjà Dialpad ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 516
Hermann
Hermann
Note globale
  • Secteur d'activité : Développement et commerce international
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Système de communication

Publié le 12/11/2023

Avantages

Dialpad est un logiciel vraiment efficace , il permet de rester connecté et de surveiller les appels téléphoniques entre client.

Inconvénients

C'est un logiciel très efficace je n'ai pas de problème avec ce logiciel.

Steven
Steven
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

End-all for hosted phone / fax

Publié le 19/11/2018

Overall, it's the most progressive VOIP option with the most current and cutting edge features....

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Avantages

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Inconvénients

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Bryan
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Onboarding/Migrating

Publié le 30/07/2020

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth,...

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system.

Avantages

Mobile/Desk/Web-app allows me to switch between device seamlessly without the caller knowing.
The call transcriptions and recording is great to review calls. I really like the Google integration as well.

Inconvénients

I would like the API to provide call transcripts with Zapier. This will allow me to create a webhook I can then pass to my CRM to create a case if needed.

Sometimes my mobile app on Android when my screen is locked and the device rings through Dialpad the app hides. I have to unlock the phone and by then the caller hangs up.

Alternatives envisagées 

RingCentral MVP et Zoom

Pourquoi choisir Dialpad 

We had too many moving parts and needed vendor support.

Pourquoi passer à Dialpad

Integration and features.
Amber
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Cheaper than most, but you get what you pay for..

Publié le 19/07/2018

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am...

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Avantages

I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Inconvénients

It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use.
You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year.
There is a very big delay when you have calls forwarded to your cell phone.
When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high.
Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Erin
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy Transition. Great Ongoing

Publié le 15/12/2020

Consolidation of products- we don't need a separate conference call plan or a separate text...

Consolidation of products- we don't need a separate conference call plan or a separate text platform.

Avantages

With a sudden switch to remote offices we needed a system with direct lines, ability to transfer calls, video conferencing and FERRPA compliant texting. DialPad had everything we needed. Customer service was there at every turn to help us set up and even import or address book. We have had no issues with the calls, VM or video conference.

Inconvénients

When you are receiving a call you must press 1 to prove you are not a VM. It increases the time the caller waits.

Alternatives envisagées 

RingCentral MVP, Zoom et GoTo Connect

Pourquoi passer à Dialpad

DialPad had good reviews online. We did a trial period and liked the features. Customer Service was outstanding
Afficher 5 avis sur 516 Lire tous les avis

Dialpad - FAQ

Voici quelques-unes des questions fréquentes sur Dialpad.

Types de licences disponibles pour Dialpad :

  • À partir de : 15,00 $US
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Dialpad :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Dialpad est disponible :

anglais, japonais

Appareils pris en charge par Dialpad :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Dialpad :

Domo, Google Workspace, LinkedIn for Business, Microsoft 365, Okta, Salesforce Sales Cloud, ServiceNow, Zendesk Suite

Ressources d'aide disponibles pour Dialpad :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Dialpad.