--- description: Dialpad : qu'en pensent les utilisateurs ? Lisez les avis sur Dialpad, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialpad - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/107/voip/software) > [Dialpad](/software/103849/dialpad-sell) # Dialpad Canonical: https://www.getapp.fr/software/103849/dialpad-sell Page : 1/24\ Suivant: [Page suivante](https://www.getapp.fr/software/103849/dialpad-sell?page=2) > Dialpad est un système de communication cloud moderne qui fournit aux organisations la toute dernière technologie de téléphonie VoIP pour que les équipes restent connectées et productives. > > Conclusion : 562 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 562 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Dialpad - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 27,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, français, japonais - **Pays disponibles**: Australie, Canada, Japon, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse visuelle - Archivage et rétention - Authentification unique - Automate d'appel - Automated Attendant - Automatic Outbound Dialer - CRM - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Chat et messagerie - Chatbot - Collaboration entre plusieurs utilisateurs - Communication multicanal - Communications unifiées ## Intégrations (59 au total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... et 44 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Logiciels de communications unifiées](https://www.getapp.fr/directory/599/unified-communications/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.getapp.fr/software/103409/3cx) — 4.4/5 (465 reviews) 3. [800.com](https://www.getapp.fr/software/2008915/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.getapp.fr/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.getapp.fr/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Avis ### "DialPad has been a great service for our business" — 5.0/5 > **Rick** | *16 juillet 2022* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid. > > **Inconvénients**: The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched. > > Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing. ----- ### "Extremely Disappointed in Customer Service" — 5.0/5 > **Morgan** | *17 juillet 2024* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to learn, great functionalities, easy to integrate into a team and very customizable. > > **Inconvénients**: Bad customer service. Confusing and complicated to setup initially. > > Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. ----- ### "Poor excuse for a VoIP service" — 2.0/5 > **ryan** | *26 mars 2025* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: The AI transcription works well. That's really the only part of it that works well. > > **Inconvénients**: Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. > > Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake ----- ### "Artificial feature limitations soured my experience with Dialpad" — 4.0/5 > **Russell** | *21 juillet 2021* | Comptabilité | Taux de recommandation : 5.0/10 > > **Avantages**: Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly. > > **Inconvénients**: The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that. > > Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money. ----- ### "An app that you would not stop using\!" — 5.0/5 > **Jonatan** | *25 janvier 2021* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. > > **Inconvénients**: Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. > > Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction. ----- Page : 1/24\ Suivant: [Page suivante](https://www.getapp.fr/software/103849/dialpad-sell?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/103849/dialpad-sell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées