LandlordTracks - Prix, fonctionnalités, avis et comparateur de logiciels

LandlordTracks

Property management software for landlords

4.1/5 (43 avis)

LandlordTracks - Présentation

LandlordTracks is a cloud-based property management system designed for use with with residential and commercial properties, by real estate professionals, private investment groups, and landlords. With support for more than 170 currencies and multiple date and time formats, LandlordTracks is suitable for use in over 40 countries worldwide.

LandlordTracks gives tenants the ability to pay their rent online through the secure payment gateway in the tenant portal. Payments by credit card or bank transfer can be accepted online, and rent payments can be directed into different owners’ bank accounts. Users are automatically notified by email when payments are made, and integration with the in-built accounting suite generates real-time updates .The accounting suite automates various operations such as tenant invoicing, rent payments, late fee invoicing, and rent increases, as well as tools for double entry accounting, direct deposits, partial payment tracking, bank reconciliation, recurring transactions, and more.

LandlordTracks allows prospective tenants to submit rental applications online, and offers users real-time applicant screening, with three report types including background and credit checks. Users can also set and collect application fees from tenants, or allow applications to be submitted free of charge. Current tenants can also submit maintenance requests, and vendors, owners, and tenants can all submit work orders with attached documents and photos. All parties involved are automatically emailed when a work order is updated, and users can customize work order statuses.

LandlordTracks also includes native Android and iOS mobile apps which allow users to access data while on the move, as well as send messages, create work orders, upload photos, view payments, and more.

Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

LandlordTracks - Avis

Note globale
4.1/5
84% d'avis positifs
18
Excellent
18
Très bien
4
Moyen
1
Médiocre
2
Horrible
Traduire avec Google Translate

Double edge sword

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 04/04/2018
Provenance de l'avis : Capterra

Enough use to of the system to realize that it is not suitable for my business.

Avantages

The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with.
Great system if you are just managing your own properties and not using for a property management company.

Inconvénients

The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired.

1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues.
Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages.

2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once.
To date there is still an issue outstanding by approx 2 weeks with no followup

3. Online help need massive updating with "use case scenarios"

4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information

5. More regression testing is needed before releasing new versions

6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company

7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Réponse de LandlordTracks

Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Traduire avec Google Translate

Some things are annoying

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/08/2017
Provenance de l'avis : Capterra

Organization of tenants

Avantages

Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Inconvénients

We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this:

1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period.
Example: Tenant A wants to pay $200 cash, but only owes $180.
Invoice 1: Receive $180.00
Invoice 2: Receive $20.00
2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Réponse de LandlordTracks

Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Really like Landlord tracks over all the rest

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/08/2017
Provenance de l'avis : Capterra

total organization of tenants

Avantages

Its easy to use for just about any employee. It isnt extremely complex like Yardi. Organizes all my tenants fairly well has a lot of features for quick easy access.

Inconvénients

Nothing is ever in alphetical order. When one company rents multiple rooms it doesnt give you the option to just log all of the rooms under one account so you cannot print a statement unless you go to each room individually instead of under the client. Under invoices, it never archives the paid invoices, so you have to hunt through paid and unpaid. When you click status it doesnt organize them in any sort of fashion, just all over the place.

Réponse de LandlordTracks

Hi Victoria,
There is an option to organize your tenants to display them the way you are referring to. Give our tech support team a call at 1-800-769-6373 and we'll walk you through the various options.

Thanks!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

LandLord Tracks from an Accounting point of view

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/10/2016
Provenance de l'avis : Capterra

This is personally my first experience using a property management software. The customer service team has been absolutely exceptional as far as meeting our companies personal needs/wants to ensure we have the functionality needed to run our business each day. Training's from the customer service team have been most helpful if/when questions should arise. The software itself has been wonderful as far as meeting our organizational needs. From listing each property, photos, and details about each unit.--Definitely a pro when it comes to keeping 200+ properties in order! Excited to learn more about the software and excited to start implementing some of the features that it has to offer, as we grow.

Avantages

Organizational Features
Dashboard Calendar
Payment Center
Customer Service Support
Being able to access the information it holds from any computer

Inconvénients

It would be neat if the app had all of the functionality that actually logging in the software does. For night and weekend purposes... since we are open and running 24 hours!

Looking forward... a (not so necessary) option: If there were a maintenance request, it would be helpful if the tenant could log in to their portal and submit.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Great piece of Software with great customer support - Need a few things though

Publié le 12/09/2016
Provenance de l'avis : Capterra

Software is great as far as features goes but needs some additional work in the manner that the accounting is handled. Not being able to make adjustments to exist paid invoices or the payments themselves create a bunch of extra work and strong working knowledge of the accounting system and have come across several bugs that have needed fixing after updates. The biggest issue is the screen loading/saving speeds when working on particular pages (tenants, properties, payments, etc) anywhere where you have large indexes of information. I have timed this at 22 seconds for a page to load and another 22 seconds to save changes on the tenants page. This is frustrating and extremely time consuming. I have worked with a a smaller number of items showing on the page but this is only good for the first 10 on the list, then you get into changing pages and its just ridiculous to have to skip 2 or 3 pages to get back to what you were working on when the page refreshed. Fix the speed and some of the accounting associations and this will be a stellar product. Thank you!

Réponse de LandlordTracks

Jason, Thank you for your review. We appreciate your feedback. You are able to make adjustments to payments and invoices after they are paid. If you go to "ACCOUNTING-->PAYMENTS" and click on the "Entry Number" link you will be able to adjust the payments, reassign them to a different GL account, etc. The page loading is difficult to narrow down because many people have different environment problems such as internet, routers, slow computers, etc. We were able to load those pages under your account. The tenants page loaded in 4.3 seconds. The Properties pages loaded in 4.57 seconds and the payments page loaded in 4.98 seconds. Each page had 100 records displayed. If it's taking you 20 seconds there is an environment problem we would like to help you out with. Please contact the support team and lets help you out. thanks!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

LandlordTracks - Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Free trial available, no credit card required.

Pricing is based on the number of rental units.

Up to 10: $15 per month
Up to 25: $25 per month
Up to 50: $45 per month
Up to 100: $70 per month
Up to 200: $120 per month
Up to 300: $170 per month
Up to 400: $220 per month
Up to 600: $280 per month
Up to 800: $360 per month
1000 or more: $400 per month

LandlordTracks - Fonctionnalités

  • Gestion des ordres de travail
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Stratégie de marque personnalisable

  • Base de données de contacts
  • Fonctionnalité de recherche
  • Gestion de la comptabilité
  • Gestion des calendriers
  • Gestion des modèles
  • Gestion des utilisateurs
  • Planification de la maintenance
  • Portail client
  • Portail libre-service
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi des activités
  • Suivi des frais
  • Tableau de bord d'activités

Plus d'informations sur LandlordTracks

LandlordTracks - Principales fonctionnalités

  • Automated late fee invoicing
  • Automated rent increases
  • Automated rent payments
  • Automated tenant invoicing
  • Automated tenant reminders
  • Automated work order reminders
  • Background checks
  • Bank reconciliation
  • Communication logs
  • Credit checks
  • Customizable website
  • Document management
  • Email notification of work order updates
  • Insurance tracking
  • Lease management
  • Mass email
  • Multi-currency
  • Multiple date and time formats
  • Online maintenance requests
  • Online payments
  • Online rental applications
  • Owner portal
  • Partial payment tracking
  • Picture uploads
  • Pre-approval processes
  • Real-time screening reports
  • Recurring transactions
  • Rental listing syndication
  • Role-based user access permissions
  • Tenant portal
  • Vendor portal
  • Work order management

Avantages

Support for more than 170 currencies allows users to collect rent and make transactions in their native currencies.

Native Android and iOS mobile apps let users access data from anywhere, create work orders, and upload images from smartphones or tablets.

Online payment capabilities allow tenants to pay their rent and fees online via credit card or bank transfer, and support for multiple merchant accounts can be used to direct payments into different owners’ bank accounts.

Tenants can submit rental applications online, with the option to charge and collect application fees, and run real-time background and credit checks on applicants as part of the pre-approval process.

Work orders can be submitted by owners, vendors, and tenants, with automated reminders for upcoming due dates, customizable work order statuses, and email notifications of any updates.

LandlordTracks - FAQ

Voici quelques-unes des questions fréquentes sur LandlordTracks.

Q. Quels sont les types de licence disponibles pour LandlordTracks ?

Types de licences disponibles pour LandlordTracks :

À partir de: $15/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Free trial available, no credit card required.

Pricing is based on the number of rental units.

Up to 10: $15 per month
Up to 25: $25 per month
Up to 50: $45 per month
Up to 100: $70 per month
Up to 200: $120 per month
Up to 300: $170 per month
Up to 400: $220 per month
Up to 600: $280 per month
Up to 800: $360 per month
1000 or more: $400 per month

Q. Quelles sont les principales fonctionnalités du logiciel LandlordTracks ?

Fonctionnalités du logiciel LandlordTracks :

  • Automated late fee invoicing
  • Automated rent increases
  • Automated rent payments
  • Automated tenant invoicing
  • Automated tenant reminders
  • Automated work order reminders
  • Background checks
  • Bank reconciliation
  • Communication logs
  • Credit checks
  • Customizable website
  • Document management
  • Email notification of work order updates
  • Insurance tracking
  • Lease management
  • Mass email
  • Multi-currency
  • Multiple date and time formats
  • Online maintenance requests
  • Online payments
  • Online rental applications
  • Owner portal
  • Partial payment tracking
  • Picture uploads
  • Pre-approval processes
  • Real-time screening reports
  • Recurring transactions
  • Rental listing syndication
  • Role-based user access permissions
  • Tenant portal
  • Vendor portal
  • Work order management

Q. Qui utilise LandlordTracks ?

Utilisateurs habituels du logiciel LandlordTracks :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues LandlordTracks est-il disponible ?

Langues dans lesquelles LandlordTracks est disponible :

anglais

Q. Quels sont les types de licence disponibles pour LandlordTracks ?

Types de licences disponibles pour LandlordTracks:

Abonnement

Q. LandlordTracks prend-il en charge les appareils mobiles ?

Appareils pris en charge par LandlordTracks :

Android, iPhone, iPad

Q. Avec quelles applications LandlordTracks peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par LandlordTracks.

Q. Quelles sont les ressources d'aide disponibles pour LandlordTracks ?

Ressources d'aide disponibles pour LandlordTracks :

Support en ligne