GoToConnect

GoToConnect

La première solution vocale et vidéo véritablement unifiée.

4.5/5 (416 avis)

GoToConnect - Présentation

Description du logiciel GoToConnect

GoToConnect combine la puissance et la fiabilité des systèmes téléphoniques VoIP cloud de Jive au web, à l'audio et aux visioconférences de GoToMeeting dans une solution simple, fiable et flexible. Les utilisateurs peuvent se rencontrer, discuter, échanger par messagerie instantanée, envoyer des SMS et collaborer de manière transparente via un navigateur web, une application pour ordinateur de bureau ou un téléphone de bureau.

Pour seulement 19,95 $ par mois, GoToConnect élimine les tracas et les dépenses liés à la gestion de plusieurs fournisseurs de solutions de collaboration. Vous obtenez plus de 100 fonctionnalités VoIP de réunion et cloud pour un prix modique, sans frais dissimulés ni factures distinctes.

GoToConnect - Présentation

Prix

À partir de
19,95 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

GoToConnect - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, français, allemand, portugais, espagnol

Captures d'écran

Capture d'écran pour GoToConnect :
Capture d'écran pour GoToConnect : Capture d'écran pour GoToConnect : Capture d'écran pour GoToConnect : Capture d'écran pour GoToConnect : Capture d'écran pour GoToConnect :

GoToConnect - Avis

GoToConnect - Avis

Note globale
4.5
/
5
Excellent
257

Très bien
122

Moyen
26

Médiocre
6

Mauvais
5

Rapport qualité-prix
4.5
Fonctionnalités
4.5
Simplicité d'utilisation
4.5
Support client
4.6
91% des utilisateurs recommandent cette application
Susan m C.

Never Missing A Call

Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.


Traduire avec Google Translate
Michael W.

Excellent VOIP Service!

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.


Traduire avec Google Translate
John M.

Solid VOIP System

My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.


Traduire avec Google Translate
Marlene L.

Jive Communication

Our overall experience with Jive Voice has been clean and we are pleased that this was the one we chose.


Traduire avec Google Translate
Utilisateur vérifié

It works, but not well, and it has such great potential.

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.


Traduire avec Google Translate
Susan m C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

Never Missing A Call

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/04/2019
Provenance de l'avis : Capterra

Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Avantages

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Inconvénients

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Michael W.
Secteur d'activité: Édition
Taille de l'entreprise: 13-50 employés
Traduire en français

Excellent VOIP Service!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/12/2019
Provenance de l'avis : Capterra

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Avantages

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Inconvénients

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

John M.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

Solid VOIP System

Logiciel utilisé Autre pendant plus de deux ans
Publié le 25/03/2020
Provenance de l'avis : Capterra

My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.

Avantages

At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Inconvénients

What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 7.0/10

Marlene L.
Secteur d'activité: Automobile
Taille de l'entreprise: 13-50 employés
Traduire en français

Jive Communication

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/02/2020
Provenance de l'avis : Capterra

Our overall experience with Jive Voice has been clean and we are pleased that this was the one we chose.

Avantages

Jive Communication is one of the easiest communication software that I have seen. It is easy to login and make any changes that is necessary.

Inconvénients

Sometimes it is a little bit difficult to navigate and figure out where some of the changes that might need to be made can be found.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Immobilier
Taille de l'entreprise: 51-200 employés
Traduire en français

It works, but not well, and it has such great potential.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 03/10/2019
Provenance de l'avis : Capterra

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Avantages

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Inconvénients

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
8.9/10
Basé sur 416 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

GoToConnect - Prix

GoToConnect - Prix

À partir de
19,95 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.5/5
Basé sur 416 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

GoToConnect - Fonctionnalités

GoToConnect - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Rapports sur les appels
Routage des appels
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4.5/5
Basé sur 416 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

GoToConnect - FAQ

GoToConnect - FAQ

Voici quelques-unes des questions fréquentes sur GoToConnect.

Q. Quels sont les types de licence disponibles pour GoToConnect ?

Types de licences disponibles pour GoToConnect :

À partir de: 19,95 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel GoToConnect ?

Nous n'avons pas d'informations sur les fonctionnalités de GoToConnect.

Q. Qui utilise GoToConnect ?

Utilisateurs habituels du logiciel GoToConnect :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues GoToConnect est-il disponible ?

Langues dans lesquelles GoToConnect est disponible :

anglais, français, allemand, portugais, espagnol

Q. Quels sont les types de licence disponibles pour GoToConnect ?

Types de licences disponibles pour GoToConnect:

Abonnement

Q. GoToConnect prend-il en charge les appareils mobiles ?

Appareils pris en charge par GoToConnect :

Android, iPhone, iPad

Q. Avec quelles applications GoToConnect peut-il s'intégrer ?

Applications s'intégrant à GoToConnect :

G Suite, ITBoost, Legwork, Microsoft Azure, Salesforce Sales Cloud, Slack, Zoho CRM, Zoho Desk

Q. Quelles sont les ressources d'aide disponibles pour GoToConnect ?

Ressources d'aide disponibles pour GoToConnect :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo