Service Management Enterprise

Une solution complète de gestion de services pour les PME

En savoir plus sur Service Management Enterprise

SME Complete (Service Management Enterprise) est un programme logiciel destiné aux PME de services. Il fournit divers modules et outils pour gérer les clients, les horaires du personnel, la maintenance, l'inventaire, etc.

Le module de prospection commerciale fournit aux utilisateurs des outils complets pour suivre efficacement les prospects et les propositions tout en simplifiant les tâches fastidieuses comme la rédaction de rapports quotidiens et hebdomadaires. Les coordonnées sont organisées et facilement consultables pour suivre l'ensemble des opportunités, leads, offres et propositions.

SME Complete dispose d'un module CRM (Customer Relationship Management) intégré qui stocke les dossiers et l'historique des clients tout en permettant aux utilisateurs de configurer des suivis, des rappels et des notifications. Le module d'intégration pour QuickBooks synchronise des informations détaillées sur chaque client, ce qui permet aux utilisateurs de suivre efficacement les contrats, les informations de facturation et l'historique des factures.

Le module de contrats de maintenance client aide les utilisateurs à planifier et à négocier les contrats de service et les travaux de réparation. Des calendriers de maintenance peuvent être définis avec des rappels annuels, hebdomadaires ou quotidiens. Le module d'inventaire comprend un système de suivi détaillé de l'inventaire qui intègre les prix, les descriptions, les informations sur les fournisseurs, l'historique des bons de commande, etc.

SME Complete propose également un module de bons de travail pour gérer les appels d'intervention, les installations ou les commandes de produits. Les utilisateurs peuvent planifier et consulter la disponibilité des techniciens grâce à un outil de contrôle des expéditions et un calendrier. SME Complete fournit la suite complète de SME dans un système cloud qui comprend quatre produits mobiles supplémentaires : Mobile Tech, Warehouse Manager, Time Tracker et Dispatch Plus.

Appareils

Pour quelle entreprise ?

TPE PME GE

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Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete.
SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians.
Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete.
All data is synchronized with the SME Complete and QuickBooks integration feature.
SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more.
With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.
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Vidéo de Service Management Enterprise
Vidéo de Service Management Enterprise
Capture d'écran pour Service Management Enterprise : Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete. Capture d'écran pour Service Management Enterprise : SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians. Capture d'écran pour Service Management Enterprise : Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete. Capture d'écran pour Service Management Enterprise : All data is synchronized with the SME Complete and QuickBooks integration feature. Capture d'écran pour Service Management Enterprise : SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more. Capture d'écran pour Service Management Enterprise : With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.

Fonctionnalités

Nombre total de fonctionnalités pour Service Management Enterprise : 37

  • Accès mobile
  • Alertes/Notifications
  • Base de données de contacts
  • CRM
  • Coût des tâches
  • Devis
  • Facturation
  • Formulaires personnalisables
  • Gestion des bons de commande
  • Gestion des clients
  • Gestion des contrats/licences
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des techniciens
  • Génération d'offres
  • Historique des services
  • Imagerie de documents
  • Intégration QuickBooks
  • Intégration comptable
  • Monitoring
  • Planification
  • Planification de la maintenance
  • Pour les serruriers
  • Programmation des tâches
  • Rappels
  • Rapports de ventes
  • Recouvrement des paiements sur le terrain
  • Signature électronique
  • Stockage de documents
  • Stockage de fichiers
  • Suivi de l'inventaire
  • Suivi du temps en ligne
  • Tâches récurrentes

Alternatives

FieldPulse

4,6
Alternative n° 1 à Service Management Enterprise
FieldPulse est une solution de gestion des interventions sur site tout-en-un avec des applications mobiles complètes...

Commusoft

4,7
Alternative n° 2 à Service Management Enterprise
Commusoft est un logiciel tout-en-un de gestion des bons de travail conçu pour le secteur des interventions. La...

Service Fusion

4,4
Alternative n° 3 à Service Management Enterprise
Service Fusion est un logiciel de gestion des interventions basé sur le cloud qui permet de connecter le personnel du...

Workiz

4,7
Alternative n° 4 à Service Management Enterprise
Gérez votre entreprise de maintenance sur site avec Workiz, anciennement Send A Job. Planifiez des tâches et suivez...

Avis

Note globale

4,3 /5
(8)
Rapport qualité-prix
2,3/5
Fonctionnalités
3,7/5
Simplicité d'utilisation
3,9/5
Support client
4/5

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Beth G.
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Great Customer Service

Publié le 26/08/2014

Our company has been working with SME and High5 software for a little over two years.
During this...

Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.

Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

Chris R.
Note globale
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Terrific product backed up by a very competent, knowledgeable, and professional service team.

Publié le 08/03/2018

High 5 Software you can run a better service business

High 5 Software you can run a better service business

Avantages

I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.

Greg B.
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Very poor customer service, Very poor follow thru from SME

Publié le 11/12/2017

Not a lot because of the very bad customer service !

Not a lot because of the very bad customer service !

Avantages

The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software

Inconvénients

I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.

Lee A.
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

I never thought it could be this easy!

Publié le 11/10/2013

I have no idea how we got by before H5SW, no more losing orders, trying to organize services...

I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

Sarah L.
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Great Program

Publié le 09/08/2009

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has...

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.

Avantages

This is a great software package that serves all needs for a service company.

Inconvénients

I can't think of any.

Afficher 5 avis sur 8 Lire tous les avis

Service Management Enterprise - FAQ

Voici quelques-unes des questions fréquentes sur Service Management Enterprise.

Types de licences disponibles pour Service Management Enterprise :

  • À partir de:
  • Type de licence: Licence unique
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Service Management Enterprise.

Utilisateurs habituels du logiciel Service Management Enterprise :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Nous n'avons pas d'informations sur les langues prises en charge par Service Management Enterprise.

Appareils pris en charge par Service Management Enterprise :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Service Management Enterprise :

QuickBooks Online Advanced

Ressources d'aide disponibles pour Service Management Enterprise :

Service client/e-mail, FAQ/forums, Support téléphonique, Chat

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