Creedenz CXM

Creedenz CXM

Pushes customer engagement further than traditional CRMs

4.5/5 (5 avis)

Creedenz CXM - Présentation

Creedenz CXM is purpose-built Customer Relationship Management (CRM) suite with an emphasis on driving customer engagement. Offering users 24/7 access via a secure web portal and dashboard-based interface, CXM can also be deployed on-premise to provide flexible compatibility across mobile and desktop devices. Boasting real time data capture, customer interactions can by dynamically managed across expandable core areas of business spanning collaboration, sales, services, marketing and automation. Centralize project management by setting milestones, scheduling tasks, integrating email and tracking social network mentions. Get 360-degree views of customer interactions to pinpoint sales opportunities, manage pipelines and forecasts while receiving personalized ad-hoc reports or sales analytics.

CXM also enables the provision of a self-service web portal to customers seeking support, enabling ticket submissions and knowledge base access. Automation of sales workforce alerts, marketing activities and customer services streamlines workflow, harnessing CXM’s cross-system integration and tailored rules-based engine. The system’s unique Adaptive Data Engine (ADE) enables broad customization to fit specific business needs, made possible by a declarative meta-data based approach.

Prix

À partir de
$29/mois
Types de licence
version d'essai gratuite
Licence unique
Abonnement

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Creedenz CXM - Avis

Note globale
4.5/5
100% d'avis positifs
3
Excellent
2
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

Most Configurable CRM Product on the Market at the Lowest Price!

Publié le 20/11/2014
Provenance de l'avis : SoftwareAdvice

Avantages

Their Support Team is highly responsive and located in the United States (California). Training was included in our purchase, and the robust features, ease of custom configuration, and relatively low price compared to their competitors make Creedenz CXM one of the best value-added CRM systems on the market today.

Inconvénients

Releases occur too frequently, and I can’t keep up with all of the awesome new features and implement them as soon as they are available.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Amazing product

Publié le 09/12/2014
Provenance de l'avis : SoftwareAdvice

Avantages

It's so simple to use. I have not had a lot of experience with this type of software, and I was amazed on how fast I was able to pick things up. Complete training guidelines and step by step instructions really helps. You don't have to have ten years of background experience to be able to use it.

Inconvénients

There is a possibility that being too large of a company might slow customer service, but only time will tell.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Creedenz CXM

Publié le 08/08/2014
Provenance de l'avis : Capterra

Pros: Easy to use, intuitive CRM. 100% uptime. Solid and reliable data accuracy. Creedenz is highly responsive to my input on product and to our service needs. Their software is a cornerstone for our daily activity in the healthcare arena. I feel they are a strong ally to help us accomplish our daily work.
Cons: System speed is not as fast as I'd like. Software revisions are not scheduled and it would help to have them tested better before implementation. I test/dev environment has helped address that for us substantially.

Note détaillée

Simplicité d'utilisation
Support client

Traduire avec Google Translate

CXM -A great product for mid size companies

Publié le 28/11/2014
Provenance de l'avis : SoftwareAdvice

Avantages

I like the fact that I can bring in customers, keep track of information and grow relationships with them all while keeping costs low. The vendor does a good job of providing help services as well.

Inconvénients

I feel that the product and vendor could make it more uniform and concise as to adding some information from clients.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Great Customer Service!!

Publié le 12/05/2015
Provenance de l'avis : SoftwareAdvice

Avantages

The product is very user friendly while still being very comprehensive. The vendor has excellent customer service and follow-up. Everyone I have dealt with his been knowledgeable, helpful and kind.

Inconvénients

I would like a mobile app. Our company is very mobile and while the device interface is nice a mobile app would be a nice addition.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Recommandation utilisateur
9.8/10
Calculé à partir de 5 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Creedenz CXM - Prix

À partir de
$29/mois
Types de licence
version d'essai gratuite
Licence unique
Abonnement

CREEDENZ CLOUD:
Simply CXM: $29 per user per month
Enterprise CXM: $49 per user per month
Enterprise Unlimited: $129 per user per month

ON-PREMISE (local install, single payment):
Pricing available on request.

Rapport qualité-prix
0/5
Calculé à partir de 5 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Creedenz CXM - Fonctionnalités

  • Base de données de contacts
  • Intégration des médias sociaux
  • Tableau de bord d'activités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
Fonctionnalités
4.4/5
Calculé à partir de 5 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur Creedenz CXM

Creedenz CXM - Principales fonctionnalités

  • "One Touch" for emailing, making calls, taking notes etc
  • 360-degree view of customers and interactions
  • Ad-hoc reports on salespeople, teams, products, regions etc
  • Automate email marketing with unlimited email templates
  • Automation of the lead-opportunity-quote process
  • Campaign budget tracking functionality
  • Creedenz Cloud dashboard with mobile access included
  • Execute multi-level and multi-wave marketing campaigns
  • Manage milestones, tasks, and task dependencies
  • Personalized views for deal pipeline & sales progression etc
  • Provide accurate, user-ranked content within knowledge bases
  • Real time pipeline management and reporting
  • Route leads to teams, generate leads & sales with one touch
  • Sales forecasting management and reporting
  • Segment customers to plan and tailor marketing campaigns
  • Self-service web portal offering customer support
  • Track and capture mentions across social media networks

Avantages

  • Creedenz CXM is available within Creedenz Cloud and On-Premise packages offering 50-500GB storage on private servers, with mobile access as standard.
  • CXM solutions provide a more dynamic and adaptable environment over typical CRM systems, managing customer engagement across key business areas.
  • View 360-degree profiles of customer sales interactions, track pipeline and forecasts in real time, manage workflows and view sales performance analytics.
  • Execute multi-level and multi-wave marketing campaigns with automated email, alerts, budget tracking, campaign analysis and customer targeting tools.
  • Offer self-service customer support via web portal and knowledge base access, plus a host of features for general business automation and workforce collaboration.
  • Creedenz CXM - FAQ

    Voici quelques-unes des questions fréquentes sur Creedenz CXM.

    Q. Quels sont les types de licence disponibles pour Creedenz CXM ?

    Types de licences disponibles pour Creedenz CXM :

    À partir de: $29/mois

    Type de licence: Licence unique, Abonnement

    version d'essai gratuite: Non disponible

    CREEDENZ CLOUD:
    Simply CXM: $29 per user per month
    Enterprise CXM: $49 per user per month
    Enterprise Unlimited: $129 per user per month

    ON-PREMISE (local install, single payment):
    Pricing available on request.

    Q. Quelles sont les principales fonctionnalités du logiciel Creedenz CXM ?

    Fonctionnalités du logiciel Creedenz CXM :

    • "One Touch" for emailing, making calls, taking notes etc
    • 360-degree view of customers and interactions
    • Ad-hoc reports on salespeople, teams, products, regions etc
    • Automate email marketing with unlimited email templates
    • Automation of the lead-opportunity-quote process
    • Campaign budget tracking functionality
    • Creedenz Cloud dashboard with mobile access included
    • Execute multi-level and multi-wave marketing campaigns
    • Manage milestones, tasks, and task dependencies
    • Personalized views for deal pipeline & sales progression etc
    • Provide accurate, user-ranked content within knowledge bases
    • Real time pipeline management and reporting
    • Route leads to teams, generate leads & sales with one touch
    • Sales forecasting management and reporting
    • Segment customers to plan and tailor marketing campaigns
    • Self-service web portal offering customer support
    • Track and capture mentions across social media networks

    Q. Qui utilise Creedenz CXM ?

    Utilisateurs habituels du logiciel Creedenz CXM :

    Grandes entreprises, Entreprises de taille moyenne

    Q. Dans quelles langues Creedenz CXM est-il disponible ?

    Langues dans lesquelles Creedenz CXM est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Creedenz CXM ?

    Types de licences disponibles pour Creedenz CXM:

    Licence unique, Abonnement

    Q. Creedenz CXM prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Creedenz CXM.

    Q. Avec quelles applications Creedenz CXM peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Creedenz CXM.

    Q. Quelles sont les ressources d'aide disponibles pour Creedenz CXM ?

    Ressources d'aide disponibles pour Creedenz CXM :

    Base de connaissances, Support en ligne, Support téléphonique