Bloomerang

Logiciel et base de données de gestion des donateurs pour les organismes à but non lucratif.

4,7 /5 (528 avis) Donnez votre avis !

Bloomerang - Présentation

Description du logiciel Bloomerang

Bloomerang est une solution cloud de collecte de fonds qui vise à aider les organismes à but non lucratif à atteindre, engager et fidéliser les donateurs. Elle est conçue pour fournir des résultats optimaux, augmenter les revenus et renforcer la fidélisation des donateurs. Bloomerang travaille avec des leaders d'opinion qualifiés en philanthropie pour associer des pratiques particulières à l'établissement de solides relations avec les donateurs.

Bloomerang possède une interface claire et moderne qui fournit aux utilisateurs les outils dont ils ont besoin pour réaliser efficacement des activités de collecte de fonds essentielles. Les fonctionnalités principales du logiciel incluent un tableau de bord qui affiche les futurs dons entrants, le taux de rétention des donateurs de l'organisation, ainsi que des suggestions relatives à la manière d'améliorer les processus. Les utilisateurs peuvent également accéder aux rapports et aux comptes en un clic.

Parmi les fonctionnalités principales figure la chronologie des membres qui affiche clairement et simplement toutes les interactions passées avec un donateur particulier. Bloomerang génère également des rapports intelligents et crée des listes segmentées qui facilitent les présentations et planifications annuelles.

Bloomerang permet l'intégration de sites web pour permettre aux entreprises de facilement suivre les activités de navigation, tout en créant des formulaires de don et d'inscription personnalisés intégrables à des sites web. Le hub de réseaux sociaux relie Twitter à la surveillance des réseaux sociaux afin que les organisations puissent savoir quels membres pourraient tweeter à propos d'eux. Bloomerang est optimisé sur mobile afin que les utilisateurs puissent utiliser la solution aussi bien sur un appareil mobile que sur un ordinateur de bureau.

Bloomerang - Présentation

Prix

À partir de
19,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Bloomerang - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Bloomerang : The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks.
Capture d'écran pour Bloomerang : The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks. Capture d'écran pour Bloomerang : Bloomerang gives users a summary of an individual donor's giving history, their current engagement level, a timeline of their entire history with the organization and a view of their relationships with other constituents. Capture d'écran pour Bloomerang : The reporting feature in Bloomerang generates meaningful and comprehensive reports, tailored to specific needs. Capture d'écran pour Bloomerang : Bloomerang's letter generation section allows users to build and deploy acknowledgements, appeals and other mailings. Capture d'écran pour Bloomerang : The email generator allows Bloomerang users to create rich email content for newsletters and all donor interactions will be tracked and recorded. Capture d'écran pour Bloomerang : The social media hub allows users to connect organization's Twitter account with Bloomerang and monitor the conversations around the brand. Capture d'écran pour Bloomerang : The import tool allows users to quickly import spreadsheet data from other sources into the database.

Bloomerang - Avis

Bloomerang - Avis

Note globale
4,7
/
5
Excellent
386

Très bien
125

Moyen
10

Médiocre
1

Mauvais
6

Rapport qualité-prix
4,6
Fonctionnalités
4,3
Simplicité d'utilisation
4,6
Support client
4,8
97% des utilisateurs recommandent cette application
Jeff M.

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.


Traduire avec Google Translate
Lindsey J.

Best Bang for Your Buck

Bloomerang handles not only our team's contact management but is also the financial hub for all of our donations. It is now a tool essential for our department's analytics and fundraising team. We can't live without it!


Traduire avec Google Translate
Dorothy G.

Bloomerang for Small Shops

In a word, great. We really appreciate their graduated approach for pricing. They have a set rate for certain number of records and don't raise the price until the organization increases its donor numbers, thus same price until organization is better able to pay for increased services. They seem to be open to customer feedback about additional features that would improve the product as they do make upgrades.


Traduire avec Google Translate
Fernette E.

Limited Options and Poor Customer Support


Traduire avec Google Translate
Alicia B.

A great option for any nonprofit!

Bloomerang is a pleasure to work with! Their customer services is topnotch.


Traduire avec Google Translate
Jeff M.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 2-10 employés
Traduire en français

Excellent for Most Non-Profits

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 14/11/2019
Provenance de l'avis : Capterra

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.

Avantages

Bloomerang is intuitive and easy to use.
Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else.
The ability to create embedded forms is a lifesaver.
The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file.
The integrated DonorSearch option is convenient, useful and cost-effective.

Inconvénients

If my organization ran a ton of events, I'm not sure this would be my optimal solution.
Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Lindsey J.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 13-50 employés
Traduire en français

Best Bang for Your Buck

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/11/2019
Provenance de l'avis : Capterra

Bloomerang handles not only our team's contact management but is also the financial hub for all of our donations. It is now a tool essential for our department's analytics and fundraising team. We can't live without it!

Avantages

I like that this software is extremely user-friendly. There is a multitude of tutorials, articles, and narratives of explanation of functions of this product. You will never question how to use this product!

Inconvénients

I do wish this product had more add-on features such as texting, social media tracking, and a mobile app.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Dorothy G.
Secteur d'activité: Collecte de fonds
Taille de l'entreprise: 13-50 employés
Traduire en français

Bloomerang for Small Shops

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/05/2020
Provenance de l'avis : Capterra

In a word, great. We really appreciate their graduated approach for pricing. They have a set rate for certain number of records and don't raise the price until the organization increases its donor numbers, thus same price until organization is better able to pay for increased services. They seem to be open to customer feedback about additional features that would improve the product as they do make upgrades.

Avantages

Moving from FileMaker Pro to Bloomerang.

Inconvénients

We just figured out that their server can't handle a HUGE increase in users as what we experienced with Giving Tuesday related to the COVID-19 pandemic.

Traduire en français

Réponse de Bloomerang

Thanks, Dorothy! We love product/feature feedback, so keep it coming!

Since Giving Tuesday, we've beefed up our servers. Would you believe we had 10x the usage as we did the last GT? We're covered for that now, and more!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Fernette E.
Secteur d'activité: Organisme social ou civique
Traduire en français

Limited Options and Poor Customer Support

Publié le 22/03/2016
Provenance de l'avis : SoftwareAdvice

Avantages

We sought this vendor because of its simple platform and reduced cost.

Inconvénients

There are so many negative experiences, it's hard to identify what I liked least.

1. Revolving door customer support. Sales was very attentive, but after we purchased, we had difficulty getting ahold of our customer support. At one point she said she only worked 2 days a week, and then she called from a noisy street. Customer support didn't know about integrations with other products or setting the platform for automation, so it took weeks to allow her to put me in contact with engineering. He answered in a helpful email that took 5 minutes. Constant Contact support is much better than this - it doesn't matter to me who I get on the phone if they are knowledgeable and nice. Other platforms definitely have their support personnel better trained to answer questions.

2. Inadequate documentation for support - Videos, no Texts. As is common I think for startup companies, Bloomerang filmed short videos, but neglected proper text documentation. Our donation director would watch videos, then have trouble finding appropriate parts if she had any questions. Good tutorial documentation has text (that can be searched) and also screenshots to help people know what to do.

3. Poor default donation forms - the donation forms were ugly and not what someone would expect for a donation software. We had to go with MailChimp anyway and so there was the added cost. Bloomerang is definitely not a good option for emailing your list (others have mentioned).

4. Poor search of the donation database. If you wanted to select a list by a certain demographic - like donors of a certain amount or from a different state and some other feature and then email them, then Bloomerang couldn't do it. Although they will take some customization of the donor entry, we often found that adding different client details couldn't be searched. What is the point of adding more details if you can't find them later? We had used another platform with better search capabilities.

5. They do not search for duplicates or common typographical errors. As a result, you may be charged for a much higher number of people that are not truly in your database. Other mail lists like Constant Contact search for duplicates and also make corrections in email addresses (like a missed period between gmail and com). Nothing like that in Bloomerang.

6. They do not stand by their product. There is no customer satisfaction guarantee. Although we stated a desire to cancel the product entirely after the first year and asked the rep not to process our direct deposit, she did it anyway. Bloomerang told me that their policy is not to refund any money even though we will not be using their product at all. I was not contesting the 1 year that we already paid into, what I didn't want to do was pay for the future year because we would not use it because it had so many missing needs. Just using an integration with Mail Chimp would serve us better than Bloomerang. The communication piece with Bloomerang is extremely weak.

Traduire en français

Réponse de Steven

Hello, Software Advice community! I'd like to address you, the reader of this review, directly rather than the author, whose review is largely punitive rather than constructive. Bloomerang absolutely stands by its product, which is why we did not allow this customer to break their signed agreement. We did, however, offer to pay for their third year in full.

You can see from the feedback on this site that a vast majority of our customers (whom this reviewer condescends) are satisfied.

I'd like to address individually some of the more dubious claims found in this review:

"Revolving door customer support."

Our support team currently consists of seven, US-based internal staff members. Their schedules are as follows (all times are eastern):

Jason: 9am-6pm M-F
James: 9am-6pm M-F
Diana: 830am-530pm M-F
Kristen: 830am-530pm M-F
Daniel: 11am-8pm M-F
Ron: 9am-3pm (3-5pm in another department) MTRF
Susie: 11am-4pm T-F

Our last turnover in the department was voluntary and occurred in June of 2014.

Furthermore, our phone system routes support calls to a dedicated phone on each of our reps's desk. They do not give our their cell phone numbers to customers and do not take calls after hours. Calling from "a noisy street" would have been impossible.

Lastly, our support reps are incredibly knowledgeable, not just in the Bloomerang product but in the nonprofit sector overall. For example, Ron has been working with nonprofits since 1987 when he became Executive Director of the Indiana Basketball Hall of Fame. Kristen holds an MPA in Nonprofit Management from Indiana University.

"Inadequate documentation for support - Videos, no Texts."

This is simply untrue. Our knowledgebase is filled with text-based documentation, including screenshots and videos. Anyone wishing to see for themselves can visit https://bloomerang.freshdesk.com/support/home and log on with the username: "demo.wayne" and the password "grace123".

As for the rest, I invite anyone interested in Bloomerang to learn all that they can about the product's functionality by reaching out to customers who have left constructive reviews here. Transparency is one of our core values, and anyone wishing to discuss this review further - or any of our business practices - can reach out to me or our CEO, Jay Love, anytime day or night. Contact info is readily accessible on our website.

-- Steven Shattuck, VP of Marketing

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Alicia B.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 13-50 employés
Traduire en français

A great option for any nonprofit!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/05/2020
Provenance de l'avis : Capterra

Bloomerang is a pleasure to work with! Their customer services is topnotch.

Avantages

Bloomerang is an excellent donor management tool for our team. After careful research of many options, Bloomerang stood out for its ease of use, library of video tutorials, and functionality. It was easy to set up and has been integral in growing our development pipelines.

Inconvénients

Every once in a while we run into a feature we wish was available. Our team is able to quickly open a ticket with the technology team at Bloomerang and many times the feature can be added!

Traduire en français

Réponse de Bloomerang

Thanks, Alicia! Keep those product/feature requests coming; we love it!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,2/10
Basé sur 528 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Bloomerang - Prix

Bloomerang - Prix

À partir de
19,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 528 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Bloomerang - Fonctionnalités

Bloomerang - Fonctionnalités

API
Base de données de contacts
Champs personnalisables
Contrôle d'accès
Gestion de la communication
Gestion des campagnes
Gestion des contacts
Gestion des inscriptions
Gestion des présences
Gestion des événements
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Notifications automatiques
Paiements électroniques
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,3/5
Basé sur 528 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Bloomerang - FAQ

Bloomerang - FAQ

Voici quelques-unes des questions fréquentes sur Bloomerang.

Q. Quels sont les types de licence disponibles pour Bloomerang ?

Types de licences disponibles pour Bloomerang :

À partir de: 19,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Bloomerang ?

Nous n'avons pas d'informations sur les fonctionnalités de Bloomerang.

Q. Qui utilise Bloomerang ?

Utilisateurs habituels du logiciel Bloomerang :

À but non lucratif

Q. Dans quelles langues Bloomerang est-il disponible ?

Langues dans lesquelles Bloomerang est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Bloomerang ?

Types de licences disponibles pour Bloomerang:

Gratuit, Abonnement

Q. Bloomerang prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Bloomerang.

Q. Avec quelles applications Bloomerang peut-il s'intégrer ?

Applications s'intégrant à Bloomerang :

Art Center Canvas, Fundraise Up, QuickBooks, Stripe, Twitter

Q. Quelles sont les ressources d'aide disponibles pour Bloomerang ?

Ressources d'aide disponibles pour Bloomerang :

Support téléphonique, Support en ligne, Tutoriels vidéo