Xotelia

Xotelia

Gestionnaire de canal pour bed and breakfast, chambres d'hôte et locations de vacances

3.6/5 (45 avis)

Xotelia - Présentation

Description du logiciel Xotelia

Xotelia a développé une solution de réservation pour les hôteliers gérant des hôtels, des maisons d'hôte, des appartements ou des villas de petite et moyenne taille. Le logiciel est conçu pour aider les petits hébergements à suivre le développement des agences de voyages en ligne (OTA). Cette solution cloud permet à ses membres de synchroniser leurs calendriers de réservation automatiquement et instantanément. Ils peuvent gérer leur visibilité en ligne sur plus de 50 sites de distribution, locaux et mondiaux. Les principaux OTA tels que Booking, Airbnb, Expedia et FlipKey se sont associés à Xotelia.

Xotelia - Présentation

Prix

À partir de
9,60 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Xotelia - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
chinois (simplifié), anglais, français, allemand, italien et 3 autres, japonais, espagnol, thaï

Captures d'écran

Capture d'écran pour Xotelia : Summary of the bookings
Capture d'écran pour Xotelia : Summary of the bookings Capture d'écran pour Xotelia : Daily bookings recap Capture d'écran pour Xotelia : Summary of the availabilities of every sale channel Capture d'écran pour Xotelia : Summary of the rates on every sale channel Capture d'écran pour Xotelia : Personalized dashboard to monitor the performances Capture d'écran pour Xotelia : Personalized dashboard to monitor the your performances (2) Capture d'écran pour Xotelia :

Xotelia - Avis

Xotelia - Avis

Note globale
3.6
/
5 45 avis
Excellent
20

Très bien
10

Moyen
2

Médiocre
4

Mauvais
9

Rapport qualité-prix
3.6
Fonctionnalités
3.3
Simplicité d'utilisation
3.7
Support client
3.1
67% des utilisateurs recommandent cette application
Isuru S.

Overall a quality product

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season.

I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now.

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one.

When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do.

We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.


Traduire avec Google Translate
Ibrahim A.

A fantastic service, highly recommended

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.

The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with.

Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better.

A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers.

I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both.

Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.


Traduire avec Google Translate
Gretel C.

Good product

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.


Traduire avec Google Translate
Andrew S.

Very helpful systems

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.


Traduire avec Google Translate
Philippe N.

A Fantastic tool to manage a guesthouse business

The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.


Traduire avec Google Translate
Isuru S.
Secteur d'activité: Logiciels
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

Overall a quality product

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/12/2016
Provenance de l'avis : Capterra

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season.

I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now.

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one.

When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do.

We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Avantages

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Inconvénients

Website is not mobile friendly, and there is no mobile application as well.

Traduire avec Google Translate

Réponse de Xotelia

Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Ibrahim A.
Traduire avec Google Translate

A fantastic service, highly recommended

Publié le 09/11/2016
Provenance de l'avis : Capterra

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.

The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with.

Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better.

A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers.

I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both.

Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Traduire avec Google Translate

Réponse de Xotelia

Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Gretel C.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Good product

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/12/2016
Provenance de l'avis : Capterra

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Avantages

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Inconvénients

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Traduire avec Google Translate

Réponse de Xotelia

Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Andrew S.
Secteur d'activité: Immobilier
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Very helpful systems

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/08/2016
Provenance de l'avis : Capterra

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Avantages

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Inconvénients

Office hours. No bridge to my local Tourist office reservations.

Traduire avec Google Translate

Réponse de Xotelia

Dear Andrew,
We are happy to hear our solution fits your need.
We are looking forward a long lasting collaboration!
Cheers,
The Xotelia Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Philippe N.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

A Fantastic tool to manage a guesthouse business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/07/2016
Provenance de l'avis : Capterra

The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.

Avantages

Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

Inconvénients

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Traduire avec Google Translate

Réponse de Xotelia

Thank you very much for the positive feedback!
You are our best ambassador :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.8/10
Basé sur 45 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Xotelia - Prix

Xotelia - Prix

À partir de
9,60 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3.6/5
Basé sur 45 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Xotelia - Fonctionnalités

Xotelia - Fonctionnalités

API
Base de données de clients
Facturation
Gestion de la disponibilité
Gestion des calendriers
Gestion des canaux
Gestion des factures
Gestion des prix
Gestion des remises
Gestion des réservations
Gestion des réservations
Gestion des stocks
Intégration de tiers
Intégration des réservations en ligne
Notifications automatiques
Paiements électroniques
Rapports et statistiques
Réservation de chambres
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
3.3/5
Basé sur 45 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Xotelia - FAQ

Xotelia - FAQ

Voici quelques-unes des questions fréquentes sur Xotelia.

Q. Quels sont les types de licence disponibles pour Xotelia ?

Types de licences disponibles pour Xotelia :

À partir de: 9,60 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Xotelia ?

Nous n'avons pas d'informations sur les fonctionnalités de Xotelia.

Q. Qui utilise Xotelia ?

Utilisateurs habituels du logiciel Xotelia :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Xotelia est-il disponible ?

Langues dans lesquelles Xotelia est disponible :

chinois (simplifié), anglais, français, allemand, italien, japonais, espagnol, thaï

Q. Quels sont les types de licence disponibles pour Xotelia ?

Types de licences disponibles pour Xotelia:

Abonnement

Q. Xotelia prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Xotelia.

Q. Avec quelles applications Xotelia peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Xotelia.

Q. Quelles sont les ressources d'aide disponibles pour Xotelia ?

Ressources d'aide disponibles pour Xotelia :

FAQ, Forum, Support en ligne, Support téléphonique, Tutoriels vidéo