Le logiciel HelpOnClick Live Chat est une solution puissante pour les petites et moyennes entreprises. La combinaison de plusieurs fonctionnalités mises à jour et d'un prix modéré fait de ce logiciel un véritable attrait pour les propriétaires d'entreprise.
La surveillance du trafic en temps réel et les discussions avec les clients sont disponibles immédiatement après l'installation, qui ne demande qu'un copier-coller. Des options de personnalisation avancées aident les propriétaires de site web à adapter l'outil à l'apparence de leur site web.
HelpOnClick Live Chat peut être intégré à n'importe quel site web. Il prend en charge plusieurs sites web et services, de sorte que les opérateurs puissent fournir une assistance sur plusieurs sites web à partir du même compte. Dans le même temps, les administrateurs peuvent appliquer différents paramètres et modèles sur différents sites web.
HelpOnClick fournit des applications natives pour les appareils iOS et Android, une discussion en réseau pour les pages Facebook, un assistant virtuel (réponses automatisées), une intégration au support HelpOnClick ou à tout service d'assistance de votre choix.
Avantages
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Inconvénients
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Logiciel de chat en direct et agent virtuel pour PME
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Avantages
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Inconvénients
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Logiciel de chat en direct et agent virtuel pour PME
I really appreciate this tool and even more when I see that customers love it too
Avantages
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Inconvénients
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
Logiciel de chat en direct et agent virtuel pour PME
Overall, this is a good value for small businesses and plan to continue using them.
Avantages
Affordable compared to other options. Easy to use for basic chat functions.
Inconvénients
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
Logiciel de chat en direct et agent virtuel pour PME
Avantages
Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.
I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.
The smartphone app also allows for support to be provided while on the go.
Inconvénients
No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.
Logiciel de chat en direct et agent virtuel pour PME
Voici quelques-unes des questions fréquentes sur HelpOnClick Live Chat Software.
Types de licences disponibles pour HelpOnClick Live Chat Software :
À partir de: 7,20 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de HelpOnClick Live Chat Software.
Utilisateurs habituels du logiciel HelpOnClick Live Chat Software :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles HelpOnClick Live Chat Software est disponible :
arabe, chinois (traditionnel), danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, irlandais, italien, japonais, norvégien, polonais, portugais, russe, espagnol, suédois, turc
Types de licences disponibles pour HelpOnClick Live Chat Software:
Abonnement
Appareils pris en charge par HelpOnClick Live Chat Software :
Android
Applications s'intégrant à HelpOnClick Live Chat Software :
3dcart, BigCommerce, Highrise CRM, Joomla, Shopify, Twitter, Wordpress, Zendesk, Zoho CRM, Zoho CRM
Ressources d'aide disponibles pour HelpOnClick Live Chat Software :
FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo
