--- description: Autotask PSA : qu'en pensent les utilisateurs ? Lisez les avis sur Autotask PSA, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.fr/software/10348/autotask-psa Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/10348/autotask-psa?page=2) > Autotask est un logiciel web tout-en-un qui aide les revendeurs de produits à valeur ajoutée, les MSP (Managed Services Provider) et les fournisseurs de services informatiques à vendre, mettre en œuvre, livrer et facturer leurs services. La solution permet d'éliminer les doublons, d'automatiser de nombreuses fonctions et de fournir une visibilité totale sur les travaux planifiés ou dus. > > Conclusion : 156 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 156 Avis | | Simplicité d’utilisation | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kaseya - **Pays**: Miami, É.-U. - **Entreprise fondée en**: 2004 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, italien, néerlandais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus ## Fonctionnalités - API - Accès mobile - Achats et réceptions - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Authentification unique - CRM - Champs personnalisables - Comptabilité - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Création de tableaux de bord - Devis - Définition des priorités - Enquêtes et feedback - Facturation - Fonction de glisser-déposer - Formulaires personnalisables ## Intégrations (35 au total) - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA ... et 20 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de PSA (Professional Services Automation)](https://www.getapp.fr/directory/331/professional-services-automation/software) - [Logiciels pour services professionnels](https://www.getapp.fr/directory/357/professional-services/software) - [Logiciels de gestion d'affaires](https://www.getapp.fr/directory/581/business-management/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) ## Logiciels similaires 1. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (449 reviews) 2. [N-central](https://www.getapp.fr/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.getapp.fr/software/109249/solarwinds-msp-rmm) — 4.3/5 (201 reviews) 4. [Syncro](https://www.getapp.fr/software/2047491/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://www.getapp.fr/software/113707/itglue) — 4.6/5 (340 reviews) ## Avis ### "You get out what you put in" — 4.0/5 > **Kevin** | *23 juin 2023* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Inconvénients**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Autotask PSA is an ERP for MSPs" — 4.0/5 > **Bruce** | *20 mars 2024* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs. > > **Inconvénients**: In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities. > > Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations. ----- ### "Precicom Review" — 3.0/5 > **Isaac** | *8 août 2023* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull. > > **Inconvénients**: CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable). > > As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21 août 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Easily record issues within tickets and allocate time to bill within one page. > > **Inconvénients**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Inconvénients**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/10348/autotask-psa?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/10348/autotask-psa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées