IBM Case Manager

IBM Case Manager

Collaborative case content and process management

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IBM Case Manager - Présentation

IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.

With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.

Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.

IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

chinois (simplifié), chinois (traditionnel), anglais, français, allemand et 3 autres, italien, portugais, espagnol

IBM Case Manager - Prix

À partir de
N/A
Types de licence
version d'essai gratuite

Contact IBM Case Manager for pricing.
Financing is available.

IBM Case Manager - Fonctionnalités

  • API
  • Gestion des fichiers
  • Suivi des activités

  • Chat
  • Commentaires
  • Contrôle d'accès
  • Espace de travail collaboratif
  • Fonctionnalité de recherche
  • Gestion de la communication
  • Gestion des autorisations
  • Gestion des documents
  • Interface glisser-déposer
  • Intégration de tiers
  • Notifications automatiques
  • Outils de collaboration
  • Projections
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Sécurité SSL
  • Tableau de bord d'activités

Plus d'informations sur IBM Case Manager

IBM Case Manager - Principales fonctionnalités

  • API
  • Administration client
  • Advanced analytics
  • Agile design capabilities
  • Audit tracking
  • Automatic, manual and user-created case tasks
  • Automation
  • Case history
  • Claim and loan processing
  • Collaboration tools
  • Complaint management
  • Configurability
  • Content and process management
  • Content lifecycle management
  • Customization
  • Design and deploy solutions
  • Document generator
  • Email collection
  • Extract critical insight from structured and unstructured in
  • File plans for storing content
  • Management dashboard
  • Mobile app
  • Pre-built accelerators
  • Precondition checker
  • Real-time access to documents and data
  • Single interface design
  • Social media integration
  • Support ad hoc processes
  • Task processing
  • Tracking
  • Video, audio, images, GPS

Avantages

IBM Case Manager enables users to deploy case solutions that model real-world business solutions in any industry.

IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.

IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.

An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.

Users can view reports that are based on IBM Cognos BI reports and real time monitoring dashboards, as well as see work-in-progress data generated by the Case Analyzer.

IBM Case Manager - FAQ

Voici quelques-unes des questions fréquentes sur IBM Case Manager.

Q. Quels sont les types de licence disponibles pour IBM Case Manager ?

Types de licences disponibles pour IBM Case Manager :

version d'essai gratuite: Disponible

Contact IBM Case Manager for pricing.
Financing is available.

Q. Quelles sont les principales fonctionnalités du logiciel IBM Case Manager ?

Fonctionnalités du logiciel IBM Case Manager :

  • API
  • Administration client
  • Advanced analytics
  • Agile design capabilities
  • Audit tracking
  • Automatic, manual and user-created case tasks
  • Automation
  • Case history
  • Claim and loan processing
  • Collaboration tools
  • Complaint management
  • Configurability
  • Content and process management
  • Content lifecycle management
  • Customization
  • Design and deploy solutions
  • Document generator
  • Email collection
  • Extract critical insight from structured and unstructured in
  • File plans for storing content
  • Management dashboard
  • Mobile app
  • Pre-built accelerators
  • Precondition checker
  • Real-time access to documents and data
  • Single interface design
  • Social media integration
  • Support ad hoc processes
  • Task processing
  • Tracking
  • Video, audio, images, GPS

Q. Qui utilise IBM Case Manager ?

Utilisateurs habituels du logiciel IBM Case Manager :

Grandes entreprises, Entreprises de taille moyenne, Administration publique

Q. Dans quelles langues IBM Case Manager est-il disponible ?

Langues dans lesquelles IBM Case Manager est disponible :

chinois (simplifié), chinois (traditionnel), anglais, français, allemand, italien, portugais, espagnol

Q. Quels sont les types de licence disponibles pour IBM Case Manager ?

Nous n'avons pas d'informations sur les types de licences de IBM Case Manager.

Q. IBM Case Manager prend-il en charge les appareils mobiles ?

Appareils pris en charge par IBM Case Manager :

Android, iPhone, iPad

Q. Avec quelles applications IBM Case Manager peut-il s'intégrer ?

Applications s'intégrant à IBM Case Manager :

IBM Connections

Q. Quelles sont les ressources d'aide disponibles pour IBM Case Manager ?

Ressources d'aide disponibles pour IBM Case Manager :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo