Zingtree
Construisez votre propre dépanneur de type question-réponse
4,4 /5 (94 avis) Donnez votre avis !Zingtree - Présentation
Description du logiciel Zingtree
Zingtree aide à rationaliser les processus de support en guidant facilement les clients et les agents à travers des processus complexes. Les équipes de support client et les centres d'appels peuvent tous deux tirer parti des outils interactifs de Zingtree pour créer rapidement des arbres de décision de type question-réponse pour promouvoir le libre-service, développer des scripts d'agent personnalisés, etc.
En plus des solutions de dépannage étape par étape et des solutions de script d'agent, Zingtree propose un ensemble complet d'intégrations et de fonctionnalités complètes d'analyse (pour les arbres de décision et les scripts) afin d'améliorer en permanence les processus de support. Zingtree s'intègre aux systèmes de chat et de CRM tels que Zendesk, Salesforce, Freshdesk, Zopim et Intercom, ainsi que Wordpress pour une prise en charge transparente.
L'introduction des outils interactifs Zingtree dans un flux de travail permettra aux clients de bénéficier d'une autoassistance, aux agents de suivre les meilleures pratiques et aux centres d'appels ou de support client de rationaliser complètement chaque interaction.
Zingtree - Présentation
Prix
Types de licence
Zingtree - Fonctionnalités
Médias
Zingtree - Avis
Zingtree - Avis
Love it! Use to create comprehensive trees to assist support teams
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Very easy to set up and edit
Zingtree was just what we needed for our call center to troubleshoot!
Easy to use, easily customizable, great for new hires and scripting alike!
It is pretty easy to use and customize.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Love it! Use to create comprehensive trees to assist support teams
Avantages
ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Inconvénients
cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Avantages
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Inconvénients
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Very easy to set up and edit
Avantages
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Inconvénients
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition
Réponse de Zingtree
Hi Fran -
Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.
Please reach out to me at bill@zingtree.com if you'd like to share your ideas.
Thanks,
Bill Dettering
Zingtree
https://zingtree.com
Zingtree was just what we needed for our call center to troubleshoot!
Easy to use, easily customizable, great for new hires and scripting alike!
Avantages
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Inconvénients
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
It is pretty easy to use and customize.
Avantages
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Inconvénients
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Zingtree - Prix
Zingtree - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Zingtree - Fonctionnalités
Zingtree - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Zingtree - FAQ
Zingtree - FAQ
Voici quelques-unes des questions fréquentes sur Zingtree.
Q. Quels sont les types de licence disponibles pour Zingtree ?
Types de licences disponibles pour Zingtree :
À partir de: 12,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Zingtree ?
Nous n'avons pas d'informations sur les fonctionnalités de Zingtree.
Q. Qui utilise Zingtree ?
Utilisateurs habituels du logiciel Zingtree :
PME, Entreprises de taille moyenne
Q. Dans quelles langues Zingtree est-il disponible ?
Langues dans lesquelles Zingtree est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Zingtree ?
Types de licences disponibles pour Zingtree:
Abonnement
Q. Zingtree prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Zingtree.
Q. Avec quelles applications Zingtree peut-il s'intégrer ?
Applications s'intégrant à Zingtree :
Freshdesk, Intercom, Kustomer, Nectar Desk, Salesforce Sales Cloud, Wordpress, Zapier, Zendesk, Zendesk, Zoho Flow
Q. Quelles sont les ressources d'aide disponibles pour Zingtree ?
Ressources d'aide disponibles pour Zingtree :
Support en ligne
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.