
En savoir plus sur Zingtree
Zingtree aide à rationaliser les processus de support en guidant facilement les clients et les agents à travers des processus complexes. Les équipes de support client et les centres d'appels peuvent tous deux tirer parti des outils interactifs de Zingtree pour créer rapidement des arbres de décision de type question-réponse pour promouvoir le libre-service, développer des scripts d'agent personnalisés, etc.
En plus des solutions de dépannage étape par étape et des solutions de script d'agent, Zingtree propose un ensemble complet d'intégrations et de fonctionnalités complètes d'analyse (pour les arbres de décision et les scripts) afin d'améliorer en permanence les processus de support. Zingtree s'intègre aux systèmes de chat et de CRM tels que Zendesk, Salesforce, Freshdesk, Zopim et Intercom, ainsi que Wordpress pour une prise en charge transparente.
L'introduction des outils interactifs Zingtree dans un flux de travail permettra aux clients de bénéficier d'une autoassistance, aux agents de suivre les meilleures pratiques et aux centres d'appels ou de support client de rationaliser complètement chaque interaction.
Images


Zingtree ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire

Zingtree
À partir de
Prix
Fonctionnalités
Intégrations
Simplicité d’utilisation
Rapport qualité-prix
Service client
Alternatives
Freshdesk

Zoho Desk

LiveAgent

Salesforce Service Cloud

Avis
Vous avez déjà Zingtree ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome Software - Amazing Time Saver
Publié le 01/08/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at...
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Avantages
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Inconvénients
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Overall my experience with Zingtree has been great.
Publié le 19/06/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily...
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Avantages
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Inconvénients
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Réponse de Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Support Team behind the product, really listens to users
Publié le 25/06/2018
one of the only softwares out there to help our situation, and overall great product
one of the only softwares out there to help our situation, and overall great product
Avantages
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Inconvénients
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy, convenient, helpful
Publié le 21/06/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Avantages
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Inconvénients
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
A powerful decision tree tool with a slight learning curve.
Publié le 16/10/2019
Overall it's been a great additional tool for decision making and collecting data to further our...
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Avantages
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Inconvénients
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
Zingtree - FAQ
Voici quelques-unes des questions fréquentes sur Zingtree.Q. Quels sont les types de licence disponibles pour Zingtree ?
Types de licences disponibles pour Zingtree :
- À partir de : 0,00 $US
- Version d’essai gratuite : Disponible
Q. Qui utilise Zingtree ?
Utilisateurs habituels du logiciel Zingtree :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Zingtree est-il disponible ?
Langues dans lesquelles Zingtree est disponible :
anglais
Q. Zingtree prend-il en charge les appareils mobiles ?
Appareils pris en charge par Zingtree :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Zingtree peut-il s'intégrer ?
Applications s'intégrant à Zingtree :
Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Zingtree ?
Ressources d'aide disponibles pour Zingtree :
Service client/e-mail, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Zingtree.