3CX - Prix, fonctionnalités, avis et comparateur de logiciels

3CX

Hosted PBX with CRM integration and mobile apps

4.6/5 (126 avis)

3CX - Présentation

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

3CX includes softphones for Windows and Mac, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.

3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 10 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.

Prix

À partir de
€350
Types de licence
version d'essai gratuite
Freemium
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

arabe, chinois (simplifié), tchèque, danois, anglais et 13 autres, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, portugais, russe, espagnol, suédois, turc

3CX - Avis

Note globale
4.6/5
95% d'avis positifs
97
Excellent
23
Très bien
4
Moyen
1
Médiocre
1
Horrible
Traduit par Google

Finally found something we can rely on.

Publié le 10.03.2016
Provenance de l'avis : SoftwareAdvice

Avantages

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Inconvénients

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduit par Google

A lot of bang for the buck, easy to setup, easy to admin.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15.08.2017
Provenance de l'avis : Capterra

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Avantages

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Inconvénients

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduit par Google

3CX Phone System - Kinetix, Platinum 3CX Partner

Publié le 06.05.2016
Provenance de l'avis : SoftwareAdvice

Avantages

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Inconvénients

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

3CX - Best Phone System on the Market

Publié le 10.03.2016
Provenance de l'avis : SoftwareAdvice

Avantages

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Inconvénients

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Traduit par Google

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

Publié le 14.03.2016
Provenance de l'avis : SoftwareAdvice

Avantages

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Inconvénients

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10

3CX - Prix

À partir de
€350
Types de licence
version d'essai gratuite
Freemium
Licence unique
Abonnement
Rapport qualité-prix

30-day free trial, no credit card required.

Pricing is based on the number of simultaneous internal and external calls made, with support for an unlimited number of extensions.

3CX - Fonctionnalités

  • Analyse en temps réel
  • CRM Integration
  • Chat
  • Conferencing
  • Enregistrement des appels
  • Instant Messaging
  • Live / Video Conferencing
  • Messagerie vocale
  • Rapports sur les appels
  • Routage des appels
  • Réceptions
  • Suivi des appels
  • Transfert d’appel

  • API
  • Automatic Notifications
  • Caller ID
  • Monitoring
  • Rapports et statistiques
  • Tableau de bord d'activités
  • Third Party Integration

Plus d'information sur 3CX

Principales fonctionnalités sur 3CX

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps

Avantages

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Inbound faxes are converted to PDF, and voicemails to sound files, both of which are forwarded to users’ inboxes.

3CX - FAQ

Voici quelques-unes des questions fréquentes sur 3CX.

Q. Quels sont les types de licence disponibles pour 3CX ?

Types de licences disponibles pour 3CX :

À partir de: €350

Type de licence: Freemium, Licence unique, Abonnement

version d'essai gratuite: Disponible

30-day free trial, no credit card required.

Pricing is based on the number of simultaneous internal and external calls made, with support for an unlimited number of extensions.

Q. Quelles sont les principales fonctionnalités du logiciel 3CX ?

Fonctionnalités du logiciel 3CX :

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps

Q. Qui utilise 3CX ?

Utilisateurs habituels du logiciel 3CX :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues 3CX est-il disponible ?

Langues dans lesquelles 3CX est disponible :

arabe, chinois (simplifié), tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour 3CX ?

Types de licences disponibles pour 3CX:

Freemium, Licence unique, Abonnement

Q. 3CX prend-il en charge les appareils mobiles ?

Appareils pris en charge par 3CX :

Android, iPhone, iPad

Q. Avec quelles applications 3CX peut-il s'intégrer ?

Applications s'intégrant à 3CX :

Bitrix24, Freshdesk, Microsoft Dynamics CRM, NetHelpDesk, Nutshell CRM, OnSched, Teamleader, Tenfold, TriSys Recruitment Software, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour 3CX ?

Ressources d'aide disponibles pour 3CX :

Forum, Support en ligne, Support téléphonique

Logiciels équivalents

Logiciels les + demandés