3CX est une solution PBX logicielle avec une option hébergée dans le cloud qui propose aux utilisateurs des conférences web, une intégration CRM, une messagerie instantanée et des applications mobiles natives.
3CX comprend des softphones pour Windows et Mac qui aident les utilisateurs à passer et à recevoir des appels via leur ordinateur, suppriment le besoin en matériel téléphonique et permettent de travailler en dehors du bureau. Grâce au standard intégré à vues multiples, ils peuvent gérer les appels entrants, afficher la disponibilité de tous les collaborateurs et effectuer un glisser-déposer des appels à transférer. Avec l'intégration CRM, ils peuvent lancer des appels d'un simple clic à partir de leur logiciel de CRM. Les informations client apparaissent sous la forme d'une fenêtre contextuelle sur les appels entrants. L'identité de l'appelant est utilisée pour identifier les clients et enregistrer automatiquement les appels dans leur dossier. Aucun enregistrement manuel des appels n'est nécessaire.
Les clients de smartphone de 3CX pour Android et iOS permettent aux utilisateurs de passer et de recevoir des appels via la 3G ou le Wi-Fi, chacun comprenant un tunnel SIP intégré pour éviter les problèmes liés aux pare-feu distants. Les appels et les messages entrants déclenchent des notifications push ; les téléphones peuvent donc rester en veille afin de réduire la consommation de batterie. Les utilisateurs peuvent mettre à jour leur statut de disponibilité via l'application et afficher le statut de leurs collaborateurs. Grâce aux applications mobiles de 3CX, ils peuvent passer et recevoir des appels depuis leur téléphone portable sans avoir à donner leur numéro de téléphone personnel.
3CX propose aux utilisateurs des systèmes de conférence web sans client et sans téléchargement de logiciel ni de plug-in supplémentaires, car toutes les communications vocales et vidéo sont basées sur un navigateur web. La visioconférence est gratuite pour un maximum de 10 participants, sans licence par utilisateur ni limitation du nombre de comptes utilisateur et la tarification est basée sur le nombre de participants par appel. Des outils de contrôle et d'assistance à distance ainsi que de collecte des opinions sont également inclus.
We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.
3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.
The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.
I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them
The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.
I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.
So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.
This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.
3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.
I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.
Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.
Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.
Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.
3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.
3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.
Voici quelques-unes des questions fréquentes sur 3CX.
Types de licences disponibles pour 3CX :
À partir de: €350
Type de licence: Gratuit, Licence unique, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de 3CX.
Utilisateurs habituels du logiciel 3CX :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles 3CX est disponible :
arabe, chinois (simplifié), tchèque, danois, anglais, finnois, français, allemand, hongrois, italien, japonais, coréen, polonais, portugais, russe, espagnol, suédois, turc
Types de licences disponibles pour 3CX:
Gratuit, Licence unique, Abonnement
Appareils pris en charge par 3CX :
Android, iPhone, iPad
Applications s'intégrant à 3CX :
ALICE Receptionist, Bitrix24, NetHelpDesk, Nutshell CRM, OnSched, SIPTRUNK, Teamleader, Tenfold, TriSys Recruitment Software, thinQ
Ressources d'aide disponibles pour 3CX :
Forum, Support en ligne, Support téléphonique