Amazing Charts

Don't leave your credit card on file or they use it for purchases that you didn't request

We were always pleased with Amazing charts. The fee per Physician was reasonable BUT....after our physician died suddenly we never hired another MD. So we never paid any future physician fees. Our system crashed after a severe storm and we called for help installing the program on another computer. We found out we had to pay $450.00 an hour to do so, reluctantly we did. The program worked maybe a month or two and again we had problems again with the SQL server, i complained and again your IT department did help us for free to fix it as the problem was on your end not ours. Within weeks we again got messages that we could not access Amazing charts. At this point our IT guy again texted your IT department and again they worked on it, it seems the problem was that Amazing charts was backing several times a day and caused us to run out of storage. ( Mind you, we have only used Amazing charts to retrieve records at requests of past patients and or Attorneys. for almost 3 years ) So your tech supposedly fixed the constant baking up. Well a week later we tried to use Amazing charts to retrieve records for another attorney and again WE CAN'T because Amazing charts is backing up at least 8-10 times a day. We called and complained and we are being told that we have to pay $450.00 an hour for your Tech Dept to again try to fix this problem. This is a problem within Amazing charts. But because we no longer pay for the physician fee we no longer have service. I NEED ACCESS!

Amazing Charts is the top rated EHR according to multiple user satisfaction surveys and is affordable, easy to use, and FREE to try. Unlike most EHRs, Amazing Charts was designed by a physician, allowing you to document more with fewer clicks. Amazing Charts offers a fully integrated Practice Management solution and a wide range of value-adding services to help you increase your practices efficiency and revenue. Additionally, Amazing Charts is ICD-10 compliant and 2014 Meaningful Use certified.

I pull up patient lists regularly and wean out patients that have not been coming to the practice. pulling reports. very user friendly. easy to train new employees. I have remote access.

I love the simplicity of use - there are more complicated things you CAN do but you don't have to
I love that the templates are so easy to make and its time saving and has My own way I want to express things!
I ABSOLUTELY LOVE THAT WE DON"T HAVE TO CLICK AND CLICK AND CLICK! such a joy! I would just brag all the time and feel SO SMUG!
the first time I called Guardian Angel support ( as a test during the trial period) I got a call 10 minutes later from a brilliantly intelligent retired nurse in her second career -she was FABULOUS and concise and instructive! I was SOLD! They had me! HOOK LINE AND SINKER! Hurray!
REASonably priced- good for a tiny little solo practice person like me

You could give suggestions that would help with upgrades- like if you made an error in a 2015 note and typed in the person weighed 865 lbs instead of 165 you could add a late and correctly dated correction attached to that note- You CAN"t do that now but you could make the suggestion and maybe if enough people thought so that could be part of a new upgrade!
but....

Hard to reach business office! If you are short on funds + need to submit a different credit card or something- Its hard to reach anyone , guardian angels do not have the correct number but will give various wrong or disconnected numbers, after a few days trying you still don't succeed so your credit card gets charged anyway and after 3 times you get dropped from Amazing charts ( so twice now in about 9 years - seems a little harsh for someone trying to to arrange a payment- THIS could be easily fixed by having a phone #handy on the website that we can call- this is a problem SO easy to fix- if you go through various dropdowns you can find one that does not need a special password- I'm waiting for reply- would hate to loose A.C... but am looking around just in case

Unfortunate change in culture of the support staff- usta be when you got them it was worthwhile- they would work with you and give various ideas and eventually the problem was solved- it was more fluid- you could suggest things like I would have suggested - why not have the Cloud reset after less time - so if you get knocked off for an inadvertent double sign on during the weekend- it would reset after maybe 4 hrs instead of 24 hrs- now they just say" No we won't do that." MAYBE they were bought in by a different company? outsourced the support staff to a different group? certainly a fixable problem!