Aloha POS

Aloha POS

Restaurant POS system optimized for handheld devices

3.5/5 (51 avis)

Aloha POS - Présentation

Description du logiciel Aloha POS

NCR Aloha POS is a restaurant POS (point-of-sale) system that is flexible and scalable to any size and type of restaurant whether it is fine dining or quick service. It is a fully featured solution that is available as a stand-alone system or as a web-based program. Aloha POS enables mobile ordering and payment, table and reservation management, takeout and delivery mapping, as well as kitchen production.

Aloha POS offers users an intuitive visual interface that supports check spitting, card processing, loyalty programs and gift cards. There is also a mobile version of NCR Aloha POS software available for iPad and iPhone.

Aloha POS offers a variety of summary reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed. If an item is running low, users will be able to see exactly how much stock is left and all data is synchronized between devices including handhelds and mobiles connected to the Aloha POS app.

If the establishment's internet goes down, Aloha POS will still process and take orders thanks to its multiple layers of redundancy. The NCR company offers free software upgrades and next generation hardware terminals every five years.

Aloha POS - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.


Aloha POS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Aloha POS : Aloha POS is available on iTunes for iPhone and iPad
Capture d'écran pour Aloha POS : Aloha POS is available on iTunes for iPhone and iPad Capture d'écran pour Aloha POS : Aloha POS is optimized for handheld devices Capture d'écran pour Aloha POS : With the Aloha POS iPhone app users can take orders tables or tabs Capture d'écran pour Aloha POS : Aloha POS iPhone app users can take orders by individual seats Capture d'écran pour Aloha POS : Users can add modifiers to each order using the Aloha iPhone app Capture d'écran pour Aloha POS : Users can apply gift cards and and promos using the Aloha iPhone app

Aloha POS - Avis

Aloha POS - Avis

Note globale
3.5
/
5 51 avis
Excellent
15

Très bien
15

Moyen
9

Médiocre
6

Mauvais
6

Rapport qualité-prix
3.2
Fonctionnalités
3.7
Simplicité d'utilisation
3.7
Support client
3
59% des utilisateurs recommandent cette application
Nichole S.

Aloha! Hello!


Traduire avec Google Translate
Kathy O.

Aloha POS works great

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.


Traduire avec Google Translate
Vince S.

Ease of use Software

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.


Traduire avec Google Translate
Peter M.

It always comes down to service

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!


Traduire avec Google Translate
Gabriel M.

Needs a major overhaul

Aloha has potential but overall all is cumbersome to use and not efficient.


Traduire avec Google Translate
Nichole S.
Secteur d'activité: Restaurants
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Aloha! Hello!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/12/2017
Provenance de l'avis : SoftwareAdvice

Avantages

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Inconvénients

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Kathy O.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Aloha POS works great

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/12/2017
Provenance de l'avis : SoftwareAdvice

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Avantages

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Inconvénients

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Vince S.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Ease of use Software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/05/2017
Provenance de l'avis : SoftwareAdvice

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Avantages

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Inconvénients

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Peter M.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

It always comes down to service

Logiciel utilisé Autre pendant plus d'un an
Publié le 20/04/2017
Provenance de l'avis : SoftwareAdvice

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Avantages

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Inconvénients

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Gabriel M.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Needs a major overhaul

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/12/2019
Provenance de l'avis : SoftwareAdvice

Aloha has potential but overall all is cumbersome to use and not efficient.

Avantages

Aloha has features that make it easy to adjust pricing and add menu items to tickets. It’s is simple to split checks and take multiple payment methods for an order.

Inconvénients

It is complicated to customize an order of the presets for an item are not programmed in. Deleting or voiding items is not simple and you cannot easily combine tickets. The sales ring in through aloha do not always show up in the main accounting software used by our company.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
6.6/10
Basé sur 51 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Aloha POS - Prix

Aloha POS - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

Rapport qualité-prix
3.2/5
Basé sur 51 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Aloha POS - Fonctionnalités

Aloha POS - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3.7/5
Basé sur 51 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Aloha POS

Plus d'informations sur Aloha POS

Aloha POS - Principales fonctionnalités

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Avantages

Aloha POS is available as both an on-premise software and a cloud-based service with data storage.

Restaurant owners and managers can streamline their restaurant’s processes including order routing, breakdowns, and kitchen management.

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

Aloha POS - FAQ

Aloha POS - FAQ

Voici quelques-unes des questions fréquentes sur Aloha POS.

Q. Quels sont les types de licence disponibles pour Aloha POS ?

Types de licences disponibles pour Aloha POS :

Type de licence: Abonnement

Essai gratuit: Non disponible

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime. Contact NCR Aloha POS for pricing.

Q. Quelles sont les principales fonctionnalités du logiciel Aloha POS ?

Fonctionnalités du logiciel Aloha POS :

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Q. Qui utilise Aloha POS ?

Utilisateurs habituels du logiciel Aloha POS :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Aloha POS est-il disponible ?

Langues dans lesquelles Aloha POS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Aloha POS ?

Types de licences disponibles pour Aloha POS:

Abonnement

Q. Aloha POS prend-il en charge les appareils mobiles ?

Appareils pris en charge par Aloha POS :

iPhone, iPad

Q. Avec quelles applications Aloha POS peut-il s'intégrer ?

Applications s'intégrant à Aloha POS :

7Shifts, Clear Spider, HotSchedules, Hubworks Hostel Management, QSROnline, SailPlay Loyalty, SynergySuite, TimeForge, WebRezPro, Wisetail LMS

Q. Quelles sont les ressources d'aide disponibles pour Aloha POS ?

Ressources d'aide disponibles pour Aloha POS :

Support en ligne, Support téléphonique