Agiloft - Présentation

Description du logiciel Agiloft

Agiloft prend en charge des solutions prêtes à l'emploi pour le support client, le support technique interne, la gestion des contrats, le workflow et le BPM, ITL et ITSM, la conduite du changement, la gestion des actifs, la gestion des projets et des tâches, la gestion des documents, le traitement RMA, la facturation informatique et la génération de licences. Très apprécié par les utilisateurs et les analystes et lauréat du prix "Meilleure valeur globale" d'Info-Tech pour la troisième année consécutive, Agiloft Help Desk est en tête du classement. Agiloft Help Desk s'adapte à votre style de service pour fonctionner comme vous le faites et non l'inverse. Améliorez l'efficacité de votre organisation en résolvant plus rapidement les cas d'assistance et en augmentant la cohérence, tout en obtenant des informations exploitables.

Les clients disent que les solutions concurrentes ne peuvent suivre. Inclut un portail libre-service personnalisable, un moteur d'automatisation de flux de travail, des mesures de performance de tableau de bord, etc. Automatisez les tâches et augmentez l'efficacité du personnel dans l'ensemble de votre entreprise. Utilisez Help Desk seul, en association avec Agiloft Service Desk Suite ou avec d'autres applications Agiloft. Disponible en solution cloud hébergée ou en déploiement interne. Utilisé par plus de 3 millions de professionnels dans les start-up de sociétés Fortune 100. Commencez dès aujourd'hui et voyez la différence qu'une véritable agilité commerciale peut apporter.

Agiloft - Présentation

Prix

À partir de
65,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Gratuit
Abonnement
Rapport qualité-prix

Agiloft - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Media

7601
7602
7603
7604
7605
583332
Agiloft video Capture d'écran pour Agiloft : Agiloft provides a knowledge base with answers to common questions in its Service Desk software suite Capture d'écran pour Agiloft : Agiloft supports end-user portal in its Agile Service Desk software suite Capture d'écran pour Agiloft : Agiloft's Agile Service Desk suite helps automate workflows and streamline operations Capture d'écran pour Agiloft : Agiloft's Agile Service Desk suite supports charts and reports Capture d'écran pour Agiloft : Agiloft's helpdesk software module allows users to set escalation rules Capture d'écran pour Agiloft : Agiloft's Service Desk suite offers helpdesk and ticketing features

Agiloft - Avis

Agiloft - Avis

Note globale
4,9
/
5
Excellent
28

Très bien
2

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,8
Simplicité d'utilisation
4,6
Support client
4,8
100% des utilisateurs recommandent cette application
Kelsie M.

Agiloft is perfect for designing business processes

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents. We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.


Traduire avec Google Translate
Cindi K.

Highly customizable and affordable system with excellent customer service

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.


Traduire avec Google Translate
Brian P.

DCG Systems Experience

I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!


Traduire avec Google Translate
Ryan M.

Fantastic, Easy to Use, Customizable and Automated Product

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships.


Traduire avec Google Translate
Matt C.

Best software purchase I've ever made

I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG.

By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product.

Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG.

Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.


Traduire avec Google Translate
Kelsie M.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire en français

Agiloft is perfect for designing business processes

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 25/08/2019
Provenance de l'avis : Capterra

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents. We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.

Avantages

Agiloft presents a great utility in the management of audit trails, and barcoding / RFID. It is quite good to work with business process mapping, which can be designed and modeled completely from scratch.

Inconvénients

Given that it lacks many functions for customer service, we think it would not be very useful in the management of call centers. It does not have a good virtual assistant, nor enough workflow management tools. It also does not manage emails.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Cindi K.
Taille de l'entreprise: 201-500 employés
Traduire en français

Highly customizable and affordable system with excellent customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 03/03/2017
Provenance de l'avis : Capterra

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian P.
Traduire en français

DCG Systems Experience

Publié le 05/04/2012
Provenance de l'avis : Capterra

I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!

Avantages

Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process.

Out of the box integration to our business structure. Create and adapt business practices to include Agiloft. We did not know what we were missing until we started creating processes with Agiloft in mind, The joke at our company is "Agiloft can do it".

Inconvénients

As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing.

Note détaillée

Simplicité d'utilisation
Support client

Ryan M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français

Fantastic, Easy to Use, Customizable and Automated Product

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/04/2020
Provenance de l'avis : Capterra

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships.

Avantages

The best features of the Agiloft software are that it is automated: agreements and purchase requests are automatically routed through the approval process. In addition, the software can be customized so that once an agreement is approved, it is automatically uploaded to DocuSign and routed for signature. These features allow the legal team in my organization to handle a heavy load of contracts with a small team.

Inconvénients

Anythings issues with the software can easily be fixed, thanks to the highly customizable nature of the platform.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Matt C.
Traduire en français

Best software purchase I've ever made

Publié le 16/05/2012
Provenance de l'avis : Capterra

I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG.

By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product.

Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG.

Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.

Avantages

- Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.
- Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar.
- Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to AG's recommendations.
- Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of AG that we need.
- Cost - Very reasonable per-seat fees, no upcharges.

Inconvénients

This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in AG, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two.

Note détaillée

Simplicité d'utilisation
Support client

Recommandation utilisateur
9,6/10
Basé sur 30 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Agiloft - Prix

Agiloft - Prix

À partir de
65,00 $US/mois
Essai gratuit
Licence unique
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 30 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Agiloft - Fonctionnalités

Agiloft - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,8/5
Basé sur 30 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Agiloft - FAQ

Agiloft - FAQ

Voici quelques-unes des questions fréquentes sur Agiloft.

Q. Quels sont les types de licence disponibles pour Agiloft ?

Types de licences disponibles pour Agiloft :

À partir de: 65,00 $US/mois

Type de licence: Licence unique, Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Agiloft ?

Nous n'avons pas d'informations sur les fonctionnalités de Agiloft.

Q. Qui utilise Agiloft ?

Utilisateurs habituels du logiciel Agiloft :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Agiloft est-il disponible ?

Langues dans lesquelles Agiloft est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Agiloft ?

Types de licences disponibles pour Agiloft:

Licence unique, Gratuit, Abonnement

Q. Agiloft prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Agiloft.

Q. Avec quelles applications Agiloft peut-il s'intégrer ?

Applications s'intégrant à Agiloft :

Adobe Document Cloud, Adobe Sign, BeyondTrust, DocuSign, LogMeIn Rescue, Microsoft Azure, Okta, OneLogin, Salesforce Sales Cloud, Xero

Q. Quelles sont les ressources d'aide disponibles pour Agiloft ?

Ressources d'aide disponibles pour Agiloft :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo