--- description: AskNicely : qu'en pensent les utilisateurs ? Lisez les avis sur AskNicely, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AskNicely - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/234/survey/software) > [AskNicely](/software/103321/asknicely) # AskNicely Canonical: https://www.getapp.fr/software/103321/asknicely Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/103321/asknicely?page=2) > AskNicely est l'une des plateformes de gestion de l'expérience parmi les mieux notées au monde, qui compte plus de 750 avis à cinq étoiles. > > Conclusion : 100 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 100 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: AskNicely - **Pays**: Portland, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Prix à partir de**: 399,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, français, néerlandais, portugais - **Pays disponibles**: Allemagne, Australie, Canada, Danemark, Irlande, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Bibliothèque de questions - CRM - Champs de texte - Collecte de données multicanal - Commentaires anonymes - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs ## Intégrations (24 au total) - Calendly - Cliniko - ClubReady - Freshdesk - Front - Geckoboard - Groove - Help Scout - HubSpot CRM - Intercom - JobAdder - Klips - Kustomer - Mailchimp - Mixpanel ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de sondage](https://www.getapp.fr/directory/234/survey/software) ## Catégories connexes - [Outils de sondage](https://www.getapp.fr/directory/234/survey/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de NPS (Net Promoter Score)](https://www.getapp.fr/directory/1963/nps/software) ## Logiciels similaires 1. [Typeform](https://www.getapp.fr/software/91581/typeform) — 4.7/5 (945 reviews) 2. [Survicate](https://www.getapp.fr/software/101401/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.getapp.fr/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://www.getapp.fr/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.getapp.fr/software/91575/getfeedback) — 4.6/5 (53 reviews) ## Avis ### "It does just what it's meant to do." — 5.0/5 > **Laurent** | *1 avril 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time. > > **Inconvénients**: A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) \! > > I have a better understanding of my customers. ----- ### "Great product to use for accurate customer feedback" — 4.0/5 > **Utilisateur vérifié** | *16 janvier 2018* | Pétrole et énergies > > **Avantages**: The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them. > > **Inconvénients**: It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly. ----- ### "Quite confusing to set up" — 3.0/5 > **Daniel** | *30 janvier 2023* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: We get a decent response rate on our NPS survey. The throttling of surveys seems to work well. > > **Inconvénients**: It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely. ----- ### "Simple tools that minimized NPS administrative overhead and let's you focus on the outcomes." — 4.0/5 > **Utilisateur vérifié** | *30 mars 2018* > > **Avantages**: Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations. > > **Inconvénients**: In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element. ----- ### "Phenomenal experience" — 5.0/5 > **Utilisateur vérifié** | *30 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use and set up\! Rep was very helpful and explained all of the available features. Rep was also very helpful. > > **Inconvénients**: There aren't options to ask more than the NPS question. We can ask follow up questions depending on how we are rated, but we'd ideally like to ask questions around "ease of doing business" etc. ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/103321/asknicely?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/103321/asknicely) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées