Toast POS

Solution cloud de POS pour restaurants

4,3 /5 (264 avis) Donnez votre avis !

Toast POS - Présentation

Description du logiciel Toast POS

Toast est un logiciel de POS (point de vente) qui permet aux entrepreneurs de réduire leurs coûts opérationnels, de stimuler l'efficacité de leur personnel et d'améliorer l'expérience client. Le logiciel peut seulement être couplé à une tablette Android et ne prend pas en charge les iPad pour l'instant. Le logiciel répond aux besoins de différents points de vente, notamment : points de restauration rapide, restaurants gastronomiques, cafés, boulangeries, chaînes de pizzeria, brasseries et bars.

Le POS (point de vente) Toast offre de nombreuses fonctionnalités de gestion de menu : création de cartes entières avec groupes et sous-groupes, personnalisation de menus distincts pour les publics hors-ligne et en ligne, en plus d'un ajout de tarifs à durée limitée, comme pour les cartes d'happy hour. Le produit propose une fonctionnalité de commande de restaurant qui permet de prendre des commandes à la volée, d'envoyer des notifications automatiques aux serveurs lorsque la commande est prête et de partager les factures et éléments de la carte entre clients. La solution simplifie le processus de paiement à la fois pour les clients et les propriétaires en proposant plusieurs fonctionnalités : règlement à table, pourboires aux serveurs directement via les tablettes, reçus par e-mail ou imprimés en cas d'intégration d'imprimante externe et conversion des paiements en points de fidélité utilisables lors des visites suivantes. Le produit suit également les ventes de menus en temps réel et fournit aux utilisateurs des rapports détaillés concernant les associations de produits de l'ensemble des cartes.

Le POS Toast dispose d'un type de licence sur abonnement au logiciel principal ainsi que de modules supplémentaires de commandes en ligne, de programmes de fidélité et de cartes-cadeaux matérielles ou numériques. Le produit offre également des équipements groupés avec une option de tarification unique. Parmi les principaux clients du POS Toast figurent : Lakewood Brewing Company, Paris Creperie, Beach Hut Deli et Fresh City Farms.

Toast POS - Présentation

Prix

À partir de
100,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

Toast POS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

Toast POS allows customers to split checks & menu items
Toast POS allows guests to pay bills at their tables
Toast POS enables taking orders on the fly
Toast POS enables the generation of real-time reports on key parameters
Toast POS offers automatic notifications to servers on order completion
Vidéo de Toast POS Vidéo de Toast POS Vidéo de Toast POS Capture d'écran pour Toast POS : Toast POS allows customers to split checks & menu items Capture d'écran pour Toast POS : Toast POS allows guests to pay bills at their tables Capture d'écran pour Toast POS : Toast POS enables taking orders on the fly Capture d'écran pour Toast POS : Toast POS enables the generation of real-time reports on key parameters Capture d'écran pour Toast POS : Toast POS offers automatic notifications to servers on order completion

Toast POS - Avis

Toast POS - Avis

Note globale
4,3
/
5
Excellent
165

Très bien
54

Moyen
20

Médiocre
6

Mauvais
19

Rapport qualité-prix
4
Fonctionnalités
4,2
Simplicité d'utilisation
4,4
Support client
4
83% des utilisateurs recommandent cette application
Jayelynn W.

Incredibly Efficient!

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.


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Utilisateur vérifié

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.


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Kestrel L.

Beware!


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Sky C.

Toast POS

Very good Despite the few technical difficulties that occur at times .


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Utilisateur vérifié

Toast--Support when you need it.

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.


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Jayelynn W.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Incredibly Efficient!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/09/2019
Provenance de l'avis : Capterra

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Avantages

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Inconvénients

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

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Réponse de Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français
Traduire en français

I'd give it a 10 but then it would be perfect!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/08/2020
Provenance de l'avis : Capterra

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Avantages

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Inconvénients

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

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Réponse de Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Kestrel L.
Secteur d'activité: Restaurants
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Beware!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/01/2020
Provenance de l'avis : Capterra

Avantages

I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Inconvénients

Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

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Réponse de Toast

Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Sky C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Toast POS

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2020
Provenance de l'avis : Capterra

Very good Despite the few technical difficulties that occur at times .

Avantages

This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough
. Overall, this is a great pos system for all occupancy levels.

Inconvénients

There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Biens de consommation
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Toast--Support when you need it.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/05/2019
Provenance de l'avis : Capterra

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Avantages

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Inconvénients

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,4/10
Basé sur 264 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Toast POS - Prix

Toast POS - Prix

À partir de
100,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 264 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Toast POS - Fonctionnalités

Toast POS - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,2/5
Basé sur 264 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Toast POS - FAQ

Toast POS - FAQ

Voici quelques-unes des questions fréquentes sur Toast POS.

Q. Quels sont les types de licence disponibles pour Toast POS ?

Types de licences disponibles pour Toast POS :

À partir de: 100,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Toast POS ?

Nous n'avons pas d'informations sur les fonctionnalités de Toast POS.

Q. Qui utilise Toast POS ?

Utilisateurs habituels du logiciel Toast POS :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Toast POS est-il disponible ?

Langues dans lesquelles Toast POS est disponible :

anglais

Q. Toast POS prend-il en charge les appareils mobiles ?

Appareils pris en charge par Toast POS :

Android

Q. Avec quelles applications Toast POS peut-il s'intégrer ?

Applications s'intégrant à Toast POS :

7shifts, CrunchTime, Findmyshift, Homebase, HotSchedules, Hubworks Hostel Management, MarginEdge, Push Operations, SevenRooms, Tanda

Q. Quelles sont les ressources d'aide disponibles pour Toast POS ?

Ressources d'aide disponibles pour Toast POS :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo