Toast POS

Toast POS

Cloud-based Point of Sale solution for restaurants

4.3/5 (239 avis)

Toast POS - Présentation

Description du logiciel Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Toast POS - Présentation

Prix

À partir de
100,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time


Toast POS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Toast POS : Toast POS allows customers to split checks & menu items
Capture d'écran pour Toast POS : Toast POS allows customers to split checks & menu items Capture d'écran pour Toast POS : Toast POS allows guests to pay bills at their tables Capture d'écran pour Toast POS : Toast POS enables taking orders on the fly Capture d'écran pour Toast POS : Toast POS enables the generation of real-time reports on key parameters Capture d'écran pour Toast POS : Toast POS offers automatic notifications to servers on order completion

Toast POS - Avis

Toast POS - Avis

Note globale
4.3
/
5 239 avis
Excellent
151

Très bien
48

Moyen
17

Médiocre
6

Mauvais
17

Rapport qualité-prix
4
Fonctionnalités
4.1
Simplicité d'utilisation
4.3
Support client
4
83% des utilisateurs recommandent cette application
Jayelynn W.

Incredibly Efficient!

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.


Traduire avec Google Translate
Rachel B.

Great POS for restaurants

After over a year the restaurant is still super happy with the switch


Traduire avec Google Translate
Valentina C.

Beware of their promises

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.


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Gonca E.

Terrible Tech Support And Filled With Bugs

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.


Traduire avec Google Translate
Chelsea H.

One of the most user friendly POS systems!

After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!


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Jayelynn W.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Incredibly Efficient!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/09/2019
Provenance de l'avis : Capterra

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Avantages

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Inconvénients

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Traduire avec Google Translate

Réponse de Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Rachel B.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great POS for restaurants

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/02/2020
Provenance de l'avis : Capterra

After over a year the restaurant is still super happy with the switch

Avantages

I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Inconvénients

No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Valentina C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Beware of their promises

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 21/10/2019
Provenance de l'avis : SoftwareAdvice

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Avantages

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Inconvénients

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Traduire avec Google Translate

Réponse de Toast

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Gonca E.
Secteur d'activité: Restaurants
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Terrible Tech Support And Filled With Bugs

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/10/2019
Provenance de l'avis : SoftwareAdvice

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Avantages

Affordable
Customer facing customization

Inconvénients

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.

Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Chelsea H.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

One of the most user friendly POS systems!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/12/2019
Provenance de l'avis : Capterra

After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!

Avantages

- User friendly
- Intuitive
- Fantastic customer support
- Self updating
- Good price
- Integrated with most scheduling platforms

Inconvénients

There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.

Traduire avec Google Translate

Réponse de Toast

Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.6/10
Basé sur 239 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Toast POS - Prix

Toast POS - Prix

À partir de
100,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Rapport qualité-prix
4/5
Basé sur 239 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Toast POS - Fonctionnalités

Toast POS - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4.1/5
Basé sur 239 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Toast POS

Plus d'informations sur Toast POS

Toast POS - Principales fonctionnalités

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

Avantages

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Toast POS - FAQ

Toast POS - FAQ

Voici quelques-unes des questions fréquentes sur Toast POS.

Q. Quels sont les types de licence disponibles pour Toast POS ?

Types de licences disponibles pour Toast POS :

À partir de: 100,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Non disponible

Core Software: $100 per month + $50 per month for each additional device (billed annually) Enterprise Software: Contact Toast POS for pricing information or a quote Hardware: • 10" Hardware Bundle: $1,362 one-time • Handheld Tablet Bundle: $450 one-time

Q. Quelles sont les principales fonctionnalités du logiciel Toast POS ?

Fonctionnalités du logiciel Toast POS :

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

Q. Qui utilise Toast POS ?

Utilisateurs habituels du logiciel Toast POS :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Toast POS est-il disponible ?

Langues dans lesquelles Toast POS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Toast POS ?

Types de licences disponibles pour Toast POS:

Licence unique, Abonnement

Q. Toast POS prend-il en charge les appareils mobiles ?

Appareils pris en charge par Toast POS :

Android

Q. Avec quelles applications Toast POS peut-il s'intégrer ?

Applications s'intégrant à Toast POS :

7Shifts, CrunchTime, Findmyshift, Homebase, HotSchedules, Hubworks Hostel Management, MarginEdge, PeachWorks, Push Operations, Tanda

Q. Quelles sont les ressources d'aide disponibles pour Toast POS ?

Ressources d'aide disponibles pour Toast POS :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo