Toast POS

4,2 (512)
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Solution cloud de POS pour restaurants

En savoir plus sur Toast POS

Toast est un logiciel de POS (point de vente) qui permet aux entrepreneurs de réduire leurs coûts opérationnels, de stimuler l'efficacité de leur personnel et d'améliorer l'expérience client. Le logiciel peut seulement être couplé à une tablette Android et ne prend pas en charge les iPad pour l'instant. Le logiciel répond aux besoins de différents points de vente, notamment : points de restauration rapide, restaurants gastronomiques, cafés, boulangeries, chaînes de pizzeria, brasseries et bars.

Le POS (point de vente) Toast offre de nombreuses fonctionnalités de gestion de menu : création de cartes entières avec groupes et sous-groupes, personnalisation de menus distincts pour les publics hors-ligne et en ligne, en plus d'un ajout de tarifs à durée limitée, comme pour les cartes d'happy hour. Le produit propose une fonctionnalité de commande de restaurant qui permet de prendre des commandes à la volée, d'envoyer des notifications automatiques aux serveurs lorsque la commande est prête et de partager les factures et éléments de la carte entre clients. La solution simplifie le processus de paiement à la fois pour les clients et les propriétaires en proposant plusieurs fonctionnalités : règlement à table, pourboires aux serveurs directement via les tablettes, reçus par e-mail ou imprimés en cas d'intégration d'imprimante externe et conversion des paiements en points de fidélité utilisables lors des visites suivantes. Le produit suit également les ventes de menus en temps réel et fournit aux utilisateurs des rapports détaillés concernant les associations de produits de l'ensemble des cartes.

Le POS Toast dispose d'un type de licence sur abonnement au logiciel principal ainsi que de modules supplémentaires de commandes en ligne, de programmes de fidélité et de cartes-cadeaux matérielles ou numériques. Le produit offre également des équipements groupés avec une option de tarification unique. Parmi les principaux clients du POS Toast figurent : Lakewood Brewing Company, Paris Creperie, Beach Hut Deli et Fresh City Farms.


Images

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Toast POS ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Toast POS

4,2 (512)
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À partir de

165,00 $US
mois
89,00 $US
mois

Prix

Version gratuite
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Fonctionnalités

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Intégrations

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Simplicité d’utilisation

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Rapport qualité-prix

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3,9 (967)

Service client

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4,0 (967)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,2 /5
(512)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
3,7/5

Vous avez déjà Toast POS ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 512
Steve
Steve
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Toast POS for Restaurants

Publié le 03/01/2023

We have had a great Toast experience overall. It is a vast improvement over our previous POS system...

We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.

Avantages

The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).

Inconvénients

The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.

Katie
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Toast Support needs a lot of "Support"

Publié le 22/12/2022

Overall I like using Toast and the various integration options, but if they cannot get better...

Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.

Avantages

Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.

Inconvénients

The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.

Alternatives envisagées 

Clover et Olo

Pourquoi passer à Toast POS

Price, integration opportunities, growth potential, ease of use
Tim
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Disappointed is the right way to say it. Promised so much and did not deliver

Publié le 29/01/2020

It started off strong, and then just slowly going down hill. They have you locked in is how I...

It started off strong, and then just slowly going down hill. They have you locked in is how I feel, and now they don’t care.. They are worried about other things...

Avantages

The hardware is nice. Having a handheld order taker is very nice. Also saving some paper with people signing the handheld device, but there are some issues as well. If there is an issue, it is nice to have a US based support center..

Inconvénients

Well, You can not add an auto charge of 3% if a person is using a credit card unless you manually add it, the kitchen display has glitches, an order with 5 things will send a text alert for each item rather than the entire order when finished. I was also promised that the credit cards would not cost more, they would match or beet what I had in the past, and that is not ringing true to the tune of around 100 ish a month.... Took 4 months to get someone to finally review the credit card charges only for him to “shine me on” which is frustrating to a business owner. I have also had a few extremely good feature requests that I know other restaurants would use, like using the hand held to present the final bill rather than printing a receipt... But honestly there is no way to know if anyone has herd you, if anything will happen or if anyone cares... Also you can’t have pictures in the POS.. having pictures as well as having descriptions and a recipe would be great.. but no options...

Réponse de Toast

Hi Tim, Mora from Toast here. Thank you for all this feedback, we appreciate hearing from you as we work to continuously improve our product! We do have many great feature ideas in our queue from customers and are constantly working on implementing them. I would encourage you to follow "Feature Release Updates", available on Toast Central (central.toasttab.com). This is where you can find the most up-to-date product release notes for various Toast products.

Rochelle
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My Experience With Toast POS

Publié le 06/02/2024

Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.

Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.

Avantages

I loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.

Inconvénients

One big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.

Réponse de Toast

Hi Rochelle, thank you for sharing this feedback. We'll be sure to pass this along to our team.

Valentina
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Beware of their promises

Publié le 21/10/2019

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Avantages

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Inconvénients

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Réponse de Toast

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Afficher 5 avis sur 512 Lire tous les avis

Toast POS - FAQ

Voici quelques-unes des questions fréquentes sur Toast POS.

Types de licences disponibles pour Toast POS :

  • À partir de : 165,00 $US/mois
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Toast POS :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Toast POS est disponible :

anglais

Appareils pris en charge par Toast POS :

Android (mobile)

Applications s'intégrant à Toast POS :

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, PAR Punchh, Paytronix, PeachWorks, Proliant, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Ressources d'aide disponibles pour Toast POS :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Toast POS.