Toast POS

En savoir plus sur Toast POS

Toast est un logiciel de POS (point de vente) qui permet aux entrepreneurs de réduire leurs coûts opérationnels, de stimuler l'efficacité de leur personnel et d'améliorer l'expérience client. Le logiciel peut seulement être couplé à une tablette Android et ne prend pas en charge les iPad pour l'instant. Le logiciel répond aux besoins de différents points de vente, notamment : points de restauration rapide, restaurants gastronomiques, cafés, boulangeries, chaînes de pizzeria, brasseries et bars.

Le POS (point de vente) Toast offre de nombreuses fonctionnalités de gestion de menu : création de cartes entières avec groupes et sous-groupes, personnalisation de menus distincts pour les publics hors-ligne et en ligne, en plus d'un ajout de tarifs à durée limitée, comme pour les cartes d'happy hour. Le produit propose une fonctionnalité de commande de restaurant qui permet de prendre des commandes à la volée, d'envoyer des notifications automatiques aux serveurs lorsque la commande est prête et de partager les factures et éléments de la carte entre clients. La solution simplifie le processus de paiement à la fois pour les clients et les propriétaires en proposant plusieurs fonctionnalités : règlement à table, pourboires aux serveurs directement via les tablettes, reçus par e-mail ou imprimés en cas d'intégration d'imprimante externe et conversion des paiements en points de fidélité utilisables lors des visites suivantes. Le produit suit également les ventes de menus en temps réel et fournit aux utilisateurs des rapports détaillés concernant les associations de produits de l'ensemble des cartes.

Le POS Toast dispose d'un type de licence sur abonnement au logiciel principal ainsi que de modules supplémentaires de commandes en ligne, de programmes de fidélité et de cartes-cadeaux matérielles ou numériques. Le produit offre également des équipements groupés avec une option de tarification unique. Parmi les principaux clients du POS Toast figurent : Lakewood Brewing Company, Paris Creperie, Beach Hut Deli et Fresh City Farms.


Images

Toast POS Logiciel - 1
Toast POS Logiciel - 2
Toast POS Logiciel - 3
Toast POS Logiciel - 4
Toast POS Logiciel - 5
En voir 8 de plus
Vidéo de Toast POS
Vidéo de Toast POS
Vidéo de Toast POS
Toast POS Logiciel - 1
Toast POS Logiciel - 2
Toast POS Logiciel - 3
Toast POS Logiciel - 4
Toast POS Logiciel - 5

Toast POS ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Toast POS

4,2 (491)
VS.
Le plus évalué

À partir de

165,00 $US
mois
79,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

75
110

Intégrations

44
58

Simplicité d’utilisation

4,2 (491)
4,1 (946)

Rapport qualité-prix

3,9 (491)
3,9 (946)

Service client

3,7 (491)
4,0 (946)

Alternatives

Lightspeed Retail

4,1
Alternative n° 1 à Toast POS
Lightspeed Retail est un outil complet de gestion des stocks au PDV (point de vente) qui simplifie les tâches fastidieus...

Lavu POS

4,2
Alternative n° 2 à Toast POS
Un système de POS de restaurant pour iPad tout-en-un offrant des fonctions de gestion des stocks, de planification du...

CAKE POS

4,6
Alternative n° 3 à Toast POS
CAKE est la solution de point de vente pour la restauration de Sysco. Celle-ci est à la fois robuste, facile d'utilisati...

Maitre'D

3,7
Alternative n° 4 à Toast POS
Maitre'D est un logiciel de point de vente fournissant des outils pour gérer les restaurants, les bars, les hôtels et...

Avis

Note globale

4,2 /5
(491)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
3,7/5

Vous avez déjà Toast POS ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 491
Steve
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Toast POS for Restaurants

Publié le 03/01/2023

We have had a great Toast experience overall. It is a vast improvement over our previous POS system...

We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.

Avantages

The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).

Inconvénients

The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.

Katie
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Toast Support needs a lot of "Support"

Publié le 22/12/2022

Overall I like using Toast and the various integration options, but if they cannot get better...

Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.

Avantages

Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.

Inconvénients

The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.

Alternatives envisagées 

Clover et Olo

Pourquoi passer à Toast POS

Price, integration opportunities, growth potential, ease of use
Andrew
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Toast POS has been a nightmare

Publié le 03/08/2023

I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon...

I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Avantages

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Inconvénients

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Alternatives envisagées 

Square Point of Sale

Pourquoi choisir Toast POS 

I was under the impression they offered features that i found more valuable like 3rd Party Order Processing and Marketing, however by the time you add up all they have and charge you for it's 70% more than other companies, not to mention they don't actually offer things like 3rd party order integration, unless you use their drivers, that's not what i was told by sales team, now i'm stuck here, and they charged me fully right away and refused any refunds even though i did NOT get what i wanted, also charged me for Caller ID too which was new to they, they scrapped it after we went live, but still charged me and refused to refund.I wish Caller ID was the least of my problems.

Pourquoi passer à Toast POS

What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund.

Réponse de Toast

Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved.

Kelly
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Satisfied user

Publié le 06/09/2023

Avantages

The online access is the most important. Being able to make changes in real time with no service interruptions.

Inconvénients

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

Alternatives envisagées 

Square Point of Sale

Réponse de Toast

Hi Kelly, thanks for the positive review and for sharing your feedback. Join our online community at community.toasttab.com to connect with other restaurant leaders and get support from the Toast team.

Valentina
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Beware of their promises

Publié le 21/10/2019

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Avantages

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Inconvénients

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Réponse de Toast

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Afficher 5 avis sur 491 Lire tous les avis

Toast POS - FAQ

Voici quelques-unes des questions fréquentes sur Toast POS.

Types de licences disponibles pour Toast POS :

  • À partir de : 165,00 $US/mois
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Toast POS :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Toast POS est disponible :

anglais

Appareils pris en charge par Toast POS :

Android (mobile)

Applications s'intégrant à Toast POS :

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Ressources d'aide disponibles pour Toast POS :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Toast POS.