Cloud-based Point of Sale solution for restaurants
4.3/5 (217 avis)Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Avantages
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Inconvénients
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.
Avantages
I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.
Inconvénients
The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.
With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!
Avantages
Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.
Inconvénients
Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.
Avantages
That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.
Inconvénients
The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.
Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.
Toast is easy to use which makes training new employees a breeze. We rarely experience issues with Toast, but if we do, customer service is very attentive and solves the problem quickly. I don't have any bad things to say about the POS system or the Toast team!
Avantages
The inventory feature on Toast has revolutionized the way we track our products. Being able to enter recipes, add invoices, track waste, etc. - and do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus!
Inconvénients
We receive a sales report from Toast each morning, which is great. It would be nice if in this email there were a few specific reports that were pushed to you, as opposed to having to click "full report" and pick and choose what you'd like to view on the website. For example: weekly sales summary, hourly sales, payroll detail, etc.
Hi Ann, Jasmine from Toast here. I'm thrilled to hear about how Toast Inventory has made an impact on your operations! We appreciate your feedback on the daily sales report, thanks for the review.
Core Software: $100 per month + $50 per month for each additional device (billed annually)
Enterprise Software: Contact Toast POS for pricing information or a quote
Hardware:
• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time
● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
Voici quelques-unes des questions fréquentes sur Toast POS.
Types de licences disponibles pour Toast POS :
À partir de: 100,00 $US/mois
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Non disponible
Core Software: $100 per month + $50 per month for each additional device (billed annually)
Enterprise Software: Contact Toast POS for pricing information or a quote
Hardware:
• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time
Fonctionnalités du logiciel Toast POS :
Utilisateurs habituels du logiciel Toast POS :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Toast POS est disponible :
anglais
Types de licences disponibles pour Toast POS:
Licence unique, Abonnement
Appareils pris en charge par Toast POS :
Android
Applications s'intégrant à Toast POS :
7Shifts, CrunchTime, Findmyshift, Homebase, HotSchedules, Hubworks Hostel Management, MarginEdge, PeachWorks, Push Operations, Tanda
Ressources d'aide disponibles pour Toast POS :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.