Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Avantages
Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.
Inconvénients
Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.
Avantages
That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.
Inconvénients
The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.
Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.
Overall my experience is indifferent. While I am occasionally irritated with this system other days it functions fine but overall it is still mediocre. I would recommend it to someone with a strong encouragement of researching the program to see if it is the best system for your business.
Avantages
Toast POS system has a VERY short list of pros from my time using it in my restaurant. One of the only pros is the easy-to-read menu set up. While There are not many features or anything about the system that I found unique or helpful, there are not to many bad elements that stand out either. It is a simple and mediocre system.
Inconvénients
The biggest con of this program to me is the ridiculous amount of time it takes the systems to download and log on, not just first thing in the morning but periodically throughout the day. There are also issues with set times and online orders being updated because all systems must sync variously throughout the day as well. The system is not user friendly or easy to use right away and takes more time getting use to than past systems I have used.
Hi Lindsay- thank you for your feedback. We may be able to help troubleshoot the loading issue you are having. Please work with Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live.
When I began using Toast there was fear of a learning curve however I immediately adapted to it as it seemingly was designed by the professionals in the industry who use it. Everything is where it needs to be and it is incredibly easy to train new employees on the system even without previous experience working with a POS system.
Avantages
Very intuitive user interface
Incredibly easy to pick up and go with previous POS system knowledge
Very responsive clicks
Great organization tools for menu options
Split check function is much easier to use than other systems
Credit card transaction time is very fast
Inconvénients
Training entire staff over to a new POS
Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros
Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive!
The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.
Avantages
I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.
Inconvénients
It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.
Hi Kelly - We LOVE to hear that Toast is saving you hours every week. We are committed to being a partner in your business. We hope you'll utilize the monthly video newsletter and training materials to help stay up-to-date.
Core Software: $100 per month + $50 per month for each additional device (billed annually)
Enterprise Software: Contact Toast POS for pricing information or a quote
Hardware:
• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time
● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
Voici quelques-unes des questions fréquentes sur Toast POS.
Types de licences disponibles pour Toast POS :
À partir de: $100/mois
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Non disponible
Core Software: $100 per month + $50 per month for each additional device (billed annually)
Enterprise Software: Contact Toast POS for pricing information or a quote
Hardware:
• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time
Fonctionnalités du logiciel Toast POS :
Utilisateurs habituels du logiciel Toast POS :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Toast POS est disponible :
anglais
Types de licences disponibles pour Toast POS:
Licence unique, Abonnement
Appareils pris en charge par Toast POS :
Android
Applications s'intégrant à Toast POS :
7Shifts, Findmyshift, HotSchedules, QuickBooks
Ressources d'aide disponibles pour Toast POS :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!