Regpack

4,4 (364)
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Logiciel web d'inscription et de paiement en ligne

En savoir plus sur Regpack

Regpack est une solution web d'inscription et de gestion d'événements conçue pour répondre aux besoins des PME. La plateforme est largement adoptée par nombre d'entreprises aux États-Unis afin de simplifier la gestion des candidatures, inscription ou adhésions à différents cours, ligues sportives, conférences ou camps.

Regpack offre une interface d'inscription intelligente qui aide les utilisateurs à créer des formulaires, à consulter des candidatures détaillées, à communiquer automatiquement avec les candidats et à publier des événements sur plusieurs plateformes de réseaux sociaux. Cela permet aux utilisateurs de créer un processus d'inscription personnalisé pour chaque type de candidat. Ils peuvent également s'assurer que toutes les informations pertinentes sont collectées en un seul endroit et que le taux de conversion augmente. La solution offre une communication basée sur des déclencheurs qui permet aux utilisateurs d'envoyer des e-mails automatiques en masse vers une liste de participants créée avec des outils de filtrage.

Regpack permet aux utilisateurs de générer des graphiques et des organigrammes utiles pour visualiser les données. Le moteur statistique du produit offre des fonctionnalités de filtrage qui permettent aux utilisateurs de regrouper les candidats selon divers critères. Les données peuvent en outre être exportées ou partagées avec d'autres utilisateurs aux formats XLS, CSV ou PDF. Afin d'assurer la sécurité des données, la solution met en œuvre un protocole SSL pendant le processus d'enregistrement. La solution propose également la sauvegarde régulière de toutes les données pour garantir qu'aucune donnée d'utilisateur n'est perdue et que les candidats ont accès aux informations les plus récentes.


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Regpack ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

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4,4 (364)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,4 /5
(364)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,0/5
Support client
4,3/5

Vous avez déjà Regpack ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 364
Arnold
Arnold
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Un outil de gestion d'inscriptions en ligne complet et performant

Publié le 20/08/2023

Grace à Regpack, je peux créer des formulaires personnalisés, gérer les paiements et les rembourseme...

Grace à Regpack, je peux créer des formulaires personnalisés, gérer les paiements et les remboursements, et suivre les inscriptions en temps réel. Il me permet de gagner du temps et de simplifier le processus d'inscription pour nos clients.

Avantages

Ce que j'aime le plus chez Regpack, c'est sa facilité d'utilisation et sa flexibilité.

Inconvénients

A vrai dire je n'ai pas d'aspects négatif à noter , cependant si je devais mentionner un point, je dirais que parfois, l'interface est un peu complexe et peu intuitive. Il m'arrive de ne pas me repérer dans les menus et les options, ou de ne pas trouver la fonctionnalité que je recherche. Je pense que Regpack pourrait améliorer son ergonomie et sa facilité d'utilisation.

Tami
Tami
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Flexible system that can be used for much more than just registering users

Publié le 08/05/2018

Avantages

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Inconvénients

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Réponse de Regpack

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Larema
Note globale
  • Secteur d'activité : Mode alternatif de résolution des conflits
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Great Database and Payment System

Publié le 22/11/2022

I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the...

I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features.

Avantages

My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields.

Inconvénients

There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number

Réponse de Regpack

Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively!

I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients!

Elizabeth
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

customer support

Publié le 30/06/2021

Non-productive; as I cannot use their reports. Contacted support about this. They said they would...

Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.

Avantages

MANY knobs for adjustment (but, it because also its issues)

Inconvénients

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution.

2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable.

3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market).

4) searching thru their knowledgebase is like finding a needle in a hay stack.

5) report misses clarity on students' info.

Réponse de Regpack

Hi Elizabeth, thanks for all of this constructive feedback. I understand that you came to Regpack after using a home built system, so I can understand how there wasn't always a 1:1 with the report data you wanted and what Regpack can pull for you. Regpack is highly customizable and allows for organizations to build out an onboarding flow and database that is very powerful. After reviewing your communication with our Support team, I do see that all of your questions were answered in a timely manner. Apologies if you did not find this or our help article and video library helpful. Our Support team often spends time looking into the specific setup of your system and creates custom video responses both to visually answer your question and provide content that you can reference in the future. We were sorry that you didn't go live with your project and enjoy the benefits of what Regpack has to offer.

Andrew
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Robust product with lots of options, but some glitches

Publié le 15/07/2020

The discount structure of our program was so easy to set up in the system. We loved that part of...

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Avantages

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Inconvénients

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc.

The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Réponse de Regpack

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end.

I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month.

All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

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Regpack - FAQ

Voici quelques-unes des questions fréquentes sur Regpack.

Types de licences disponibles pour Regpack :

  • À partir de : 125,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Regpack :

51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Regpack est disponible :

anglais

Appareils pris en charge par Regpack :

Applications s'intégrant à Regpack :

Zapier

Ressources d'aide disponibles pour Regpack :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Regpack.