TouchBistro

It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Great software to have when runnings a restaurant business. Set up is easy to use and the price is great compared to that of its other competitors.

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!!

The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta