TouchBistro

Solution de point de vente iPad pour restaurants

4,2 /5 (305 avis) Donnez votre avis !

TouchBistro - Présentation

Description du logiciel TouchBistro

TouchBistro a été nommé meilleur système de points de vente pour les restaurants par Business News Daily pendant trois années consécutives. Le facteur primé : le système de point de vente iPad de TouchBistro est conçu pour et par le personnel des services de restauration afin de répondre aux besoins spécifiques du secteur, avec un support expert 24h/24, 7j/7 par d'anciens serveurs, gestionnaires et propriétaires de restaurant.

Que vous soyez à service complet ou à service rapide, TouchBistro contribue à augmenter les ventes, à améliorer le service et à prendre de meilleures décisions commerciales. Gérer les commandes à la table, les plans d'étage et les tables, le traitement des paiements mobiles, le personnel et la planification, la gestion de menus pour iPad, la gestion des stocks et la fidélisation directement depuis l'iPad. De plus, accédez aux rapports d'accès et d'analytique dans le cloud à partir de n'importe où, à tout moment.

TouchBistro - Présentation

Prix

À partir de
69,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

TouchBistro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

TouchBisto alows users to generate customized end of the day reporting
TouchBisto alows users to generate email based or physical copy of the bills
TouchBisto alows users to monitor venues in real-time
TouchBisto alows users to split bills at a single touch
TouchBisto enables users to create custom floor layouts
TouchBisto offer inventory tracking and sounds alerts for replenishments
Vidéo de TouchBistro Vidéo de TouchBistro Capture d'écran pour TouchBistro : TouchBisto alows users to generate customized end of the day reporting Capture d'écran pour TouchBistro : TouchBisto alows users to generate email based or physical copy of the bills Capture d'écran pour TouchBistro : TouchBisto alows users to monitor venues in real-time Capture d'écran pour TouchBistro : TouchBisto alows users to split bills at a single touch Capture d'écran pour TouchBistro : TouchBisto enables users to create custom floor layouts Capture d'écran pour TouchBistro : TouchBisto offer inventory tracking and sounds alerts for replenishments Capture d'écran pour TouchBistro : Capture d'écran pour TouchBistro :

TouchBistro - Avis

TouchBistro - Avis

Note globale
4,2
/
5
Excellent
173

Très bien
90

Moyen
20

Médiocre
7

Mauvais
15

Rapport qualité-prix
4
Fonctionnalités
4,1
Simplicité d'utilisation
4,4
Support client
3,9
86% des utilisateurs recommandent cette application
Paul M.

For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta


Traduire avec Google Translate
Brent M.

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!


Traduire avec Google Translate
Nathan B.

Very Disappointed. I need someone from their company to reach out!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on


Traduire avec Google Translate
Jacqueline S.

Review

Worst customer service EVER! Will not recommend solely for that


Traduire avec Google Translate
Cn F.

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.


Traduire avec Google Translate
Paul M.
Traduire en français
Traduire en français

For iPad soulution for busy restaurants, this is your answer!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/10/2016
Provenance de l'avis : GetApp

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Avantages

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Inconvénients

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brent M.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Slick, powerful & user-friendly in a small package

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2019
Provenance de l'avis : Capterra

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Avantages

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Inconvénients

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nathan B.
Secteur d'activité: Restaurants
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Very Disappointed. I need someone from their company to reach out!!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/01/2020
Provenance de l'avis : Capterra

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Avantages

The iPads were ok, and it wasn't too hard to hook up

Inconvénients

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Jacqueline S.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/09/2019
Provenance de l'avis : SoftwareAdvice

Worst customer service EVER! Will not recommend solely for that

Avantages

Ease of use and functionality of the system is great

Inconvénients

Process to split checks after order is difficult

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Cn F.
Secteur d'activité: Restaurants
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Worst customer support - EVER

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/06/2019
Provenance de l'avis : SoftwareAdvice

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Avantages

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Inconvénients

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
8,7/10
Basé sur 305 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

TouchBistro - Prix

TouchBistro - Prix

À partir de
69,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 305 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

TouchBistro - Fonctionnalités

TouchBistro - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,1/5
Basé sur 305 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

TouchBistro - FAQ

TouchBistro - FAQ

Voici quelques-unes des questions fréquentes sur TouchBistro.

Q. Quels sont les types de licence disponibles pour TouchBistro ?

Types de licences disponibles pour TouchBistro :

À partir de: 69,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel TouchBistro ?

Nous n'avons pas d'informations sur les fonctionnalités de TouchBistro.

Q. Qui utilise TouchBistro ?

Utilisateurs habituels du logiciel TouchBistro :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues TouchBistro est-il disponible ?

Langues dans lesquelles TouchBistro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour TouchBistro ?

Types de licences disponibles pour TouchBistro:

Abonnement

Q. TouchBistro prend-il en charge les appareils mobiles ?

Appareils pris en charge par TouchBistro :

iPad

Q. Avec quelles applications TouchBistro peut-il s'intégrer ?

Applications s'intégrant à TouchBistro :

7shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks Online Advanced, Square Payments, Tanda, Womply, Xero

Q. Quelles sont les ressources d'aide disponibles pour TouchBistro ?

Ressources d'aide disponibles pour TouchBistro :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo