TouchBistro - Présentation
Description du logiciel TouchBistro
TouchBistro a été nommé meilleur système de points de vente pour les restaurants par Business News Daily pendant trois années consécutives. Le facteur primé : le système de point de vente iPad de TouchBistro est conçu pour et par le personnel des services de restauration afin de répondre aux besoins spécifiques du secteur, avec un support expert 24h/24, 7j/7 par d'anciens serveurs, gestionnaires et propriétaires de restaurant.
Que vous soyez à service complet ou à service rapide, TouchBistro contribue à augmenter les ventes, à améliorer le service et à prendre de meilleures décisions commerciales. Gérer les commandes à la table, les plans d'étage et les tables, le traitement des paiements mobiles, le personnel et la planification, la gestion de menus pour iPad, la gestion des stocks et la fidélisation directement depuis l'iPad. De plus, accédez aux rapports d'accès et d'analytique dans le cloud à partir de n'importe où, à tout moment.
TouchBistro - Présentation
Prix
Types de licence
TouchBistro - Fonctionnalités
Médias
TouchBistro - Avis
TouchBistro - Avis
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Very Disappointed. I need someone from their company to reach out!!
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
TouchBistro: Easy to use, fantastic customer service
TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.
Review
Worst customer service EVER! Will not recommend solely for that
Comparatif des alternatives : note globale
Comparer avec les alternatives
For iPad soulution for busy restaurants, this is your answer!
Avantages
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Inconvénients
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Avantages
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Inconvénients
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Very Disappointed. I need someone from their company to reach out!!
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
Avantages
The iPads were ok, and it wasn't too hard to hook up
Inconvénients
Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable
TouchBistro: Easy to use, fantastic customer service
TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.
Avantages
One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.
Inconvénients
Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.
Review
Worst customer service EVER! Will not recommend solely for that
Avantages
Ease of use and functionality of the system is great
Inconvénients
Process to split checks after order is difficult
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
TouchBistro - Prix
TouchBistro - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
TouchBistro - Fonctionnalités
TouchBistro - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
TouchBistro - FAQ
TouchBistro - FAQ
Voici quelques-unes des questions fréquentes sur TouchBistro.
Q. Quels sont les types de licence disponibles pour TouchBistro ?
Types de licences disponibles pour TouchBistro :
À partir de: 69,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel TouchBistro ?
Nous n'avons pas d'informations sur les fonctionnalités de TouchBistro.
Q. Qui utilise TouchBistro ?
Utilisateurs habituels du logiciel TouchBistro :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues TouchBistro est-il disponible ?
Langues dans lesquelles TouchBistro est disponible :
anglais
Q. Quels sont les types de licence disponibles pour TouchBistro ?
Types de licences disponibles pour TouchBistro:
Abonnement
Q. TouchBistro prend-il en charge les appareils mobiles ?
Appareils pris en charge par TouchBistro :
iPad
Q. Avec quelles applications TouchBistro peut-il s'intégrer ?
Applications s'intégrant à TouchBistro :
7shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks Online Advanced, Square Payments, Tanda, Womply, Xero
Q. Quelles sont les ressources d'aide disponibles pour TouchBistro ?
Ressources d'aide disponibles pour TouchBistro :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta