TouchBistro - Présentation
Description du logiciel TouchBistro
TouchBistro a été nommé meilleur système de points de vente pour les restaurants par Business News Daily pendant trois années consécutives. Le facteur primé : le système de point de vente iPad de TouchBistro est conçu pour et par le personnel des services de restauration afin de répondre aux besoins spécifiques du secteur, avec un support expert 24h/24, 7j/7 par d'anciens serveurs, gestionnaires et propriétaires de restaurant.
Que vous soyez à service complet ou à service rapide, TouchBistro contribue à augmenter les ventes, à améliorer le service et à prendre de meilleures décisions commerciales. Gérer les commandes à la table, les plans d'étage et les tables, le traitement des paiements mobiles, le personnel et la planification, la gestion de menus pour iPad, la gestion des stocks et la fidélisation directement depuis l'iPad. De plus, accédez aux rapports d'accès et d'analytique dans le cloud à partir de n'importe où, à tout moment.
TouchBistro - Présentation
Prix
Types de licence
TouchBistro - Fonctionnalités
Captures d'écran
TouchBistro - Avis
TouchBistro - Avis
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Very Disappointed. I need someone from their company to reach out!!
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
TouchBistro POS Review
When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
Excellent product!
TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
For iPad soulution for busy restaurants, this is your answer!
Avantages
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Inconvénients
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Avantages
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Inconvénients
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Very Disappointed. I need someone from their company to reach out!!
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
Avantages
The iPads were ok, and it wasn't too hard to hook up
Inconvénients
Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable
TouchBistro POS Review
When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
Avantages
The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
Inconvénients
Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
Excellent product!
TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.
Avantages
TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.
Inconvénients
The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.
Réponse de TouchBistro
Hey, George!
Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
TouchBistro - Prix
TouchBistro - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
TouchBistro - Fonctionnalités
TouchBistro - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
TouchBistro - FAQ
TouchBistro - FAQ
Voici quelques-unes des questions fréquentes sur TouchBistro.
Q. Quels sont les types de licence disponibles pour TouchBistro ?
Types de licences disponibles pour TouchBistro :
À partir de: 69,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel TouchBistro ?
Nous n'avons pas d'informations sur les fonctionnalités de TouchBistro.
Q. Qui utilise TouchBistro ?
Utilisateurs habituels du logiciel TouchBistro :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues TouchBistro est-il disponible ?
Langues dans lesquelles TouchBistro est disponible :
anglais
Q. Quels sont les types de licence disponibles pour TouchBistro ?
Types de licences disponibles pour TouchBistro:
Abonnement
Q. TouchBistro prend-il en charge les appareils mobiles ?
Appareils pris en charge par TouchBistro :
iPad
Q. Avec quelles applications TouchBistro peut-il s'intégrer ?
Applications s'intégrant à TouchBistro :
7Shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks, Square Payments, Tanda, Womply, Xero
Q. Quelles sont les ressources d'aide disponibles pour TouchBistro ?
Ressources d'aide disponibles pour TouchBistro :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta