TouchBistro

TouchBistro

Solution de point de vente iPad pour restaurants

4,3/5 (304 avis)

TouchBistro - Présentation

Description du logiciel TouchBistro

TouchBistro a été nommé meilleur système de points de vente pour les restaurants par Business News Daily pendant trois années consécutives. Le facteur primé : le système de point de vente iPad de TouchBistro est conçu pour et par le personnel des services de restauration afin de répondre aux besoins spécifiques du secteur, avec un support expert 24h/24, 7j/7 par d'anciens serveurs, gestionnaires et propriétaires de restaurant.

Que vous soyez à service complet ou à service rapide, TouchBistro contribue à augmenter les ventes, à améliorer le service et à prendre de meilleures décisions commerciales. Gérer les commandes à la table, les plans d'étage et les tables, le traitement des paiements mobiles, le personnel et la planification, la gestion de menus pour iPad, la gestion des stocks et la fidélisation directement depuis l'iPad. De plus, accédez aux rapports d'accès et d'analytique dans le cloud à partir de n'importe où, à tout moment.

TouchBistro - Présentation

Prix

À partir de
69,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

TouchBistro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour TouchBistro : TouchBisto alows users to generate customized end of the day reporting
Capture d'écran pour TouchBistro : TouchBisto alows users to generate customized end of the day reporting Capture d'écran pour TouchBistro : TouchBisto alows users to generate email based or physical copy of the bills Capture d'écran pour TouchBistro : TouchBisto alows users to monitor venues in real-time Capture d'écran pour TouchBistro : TouchBisto alows users to split bills at a single touch Capture d'écran pour TouchBistro : TouchBisto enables users to create custom floor layouts Capture d'écran pour TouchBistro : TouchBisto offer inventory tracking and sounds alerts for replenishments Capture d'écran pour TouchBistro : Capture d'écran pour TouchBistro :

TouchBistro - Avis

TouchBistro - Avis

Note globale
4,3
/
5
Excellent
173

Très bien
90

Moyen
19

Médiocre
7

Mauvais
15

Rapport qualité-prix
4
Fonctionnalités
4,1
Simplicité d'utilisation
4,4
Support client
3,9
87% des utilisateurs recommandent cette application
Paul M.

For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta


Traduire avec Google Translate
Brent M.

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!


Traduire avec Google Translate
Nathan B.

Very Disappointed. I need someone from their company to reach out!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on


Traduire avec Google Translate
Kyle W.

TouchBistro POS Review

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.


Traduire avec Google Translate
George R.

Excellent product!

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.


Traduire avec Google Translate
Paul M.
Traduire en français

For iPad soulution for busy restaurants, this is your answer!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/10/2016
Provenance de l'avis : GetApp

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Avantages

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Inconvénients

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brent M.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire en français

Slick, powerful & user-friendly in a small package

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2019
Provenance de l'avis : Capterra

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Avantages

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Inconvénients

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nathan B.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire en français

Very Disappointed. I need someone from their company to reach out!!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/01/2020
Provenance de l'avis : Capterra

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Avantages

The iPads were ok, and it wasn't too hard to hook up

Inconvénients

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Kyle W.
Secteur d'activité: Automobile
Taille de l'entreprise: 201-500 employés
Traduire en français

TouchBistro POS Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/04/2019
Provenance de l'avis : Capterra

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Avantages

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Inconvénients

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

George R.
Traduire en français

Excellent product!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/12/2017
Provenance de l'avis : Capterra

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Avantages

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Inconvénients

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Traduire en français

Réponse de TouchBistro

Hey, George!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,7/10
Basé sur 304 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

TouchBistro - Prix

TouchBistro - Prix

À partir de
69,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 304 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

TouchBistro - Fonctionnalités

TouchBistro - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,1/5
Basé sur 304 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

TouchBistro - FAQ

TouchBistro - FAQ

Voici quelques-unes des questions fréquentes sur TouchBistro.

Q. Quels sont les types de licence disponibles pour TouchBistro ?

Types de licences disponibles pour TouchBistro :

À partir de: 69,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel TouchBistro ?

Nous n'avons pas d'informations sur les fonctionnalités de TouchBistro.

Q. Qui utilise TouchBistro ?

Utilisateurs habituels du logiciel TouchBistro :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues TouchBistro est-il disponible ?

Langues dans lesquelles TouchBistro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour TouchBistro ?

Types de licences disponibles pour TouchBistro:

Abonnement

Q. TouchBistro prend-il en charge les appareils mobiles ?

Appareils pris en charge par TouchBistro :

iPad

Q. Avec quelles applications TouchBistro peut-il s'intégrer ?

Applications s'intégrant à TouchBistro :

7Shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks, Square Payments, Tanda, Womply, Xero

Q. Quelles sont les ressources d'aide disponibles pour TouchBistro ?

Ressources d'aide disponibles pour TouchBistro :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo