FluentStream - Prix, fonctionnalités, avis et comparateur de logiciels

FluentStream

A cloud-based business phone service

4.8/5 (23 avis)

FluentStream - Présentation

Technology
With a growing list of innovative features and integrations, FluentStream offers technology that challenges the idea of what a phone system can do. In addition to the business phone functionality you use each day, such as voicemail or call forwarding, FluentStream develops innovative features that do more than just make phones ring. With functionality that streamlines management and analytics to features that optimize business communications in a mobile world, FluentStream offers dynamic cloud-based technology for businesses of any kind.

Experience
The customer's experience is what matters. FluentStream's US-based support team is available 24x7x365 and their on-boarding crew ensures quick and seamless integration of your new phone system, in record time.

Value
FluentStream offers a business phone system at a value that doesn't compromise value. FluentStream supports a spectrum of different industries, operations, and company sizes while offering a number of service plans. If a plan doesn't fit your exact needs you can select your own features a-la-carte to ensure you get nothing more and nothing less than exactly what you need from a business phone service.

Prix

À partir de
$18/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues


FluentStream - Avis

Note globale
4.8/5
100% d'avis positifs
19
Excellent
4
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

FluentCloud

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/08/2018
Provenance de l'avis : Capterra

Avantages

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Inconvénients

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

High quality VOIP phone service, very helpful customer service; so-so portable service.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/12/2017
Provenance de l'avis : Capterra

High quality VOIP service, ability to make and receive calls when away from my office.

Avantages

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Inconvénients

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Great Product at a Great Price

Publié le 24/07/2015
Provenance de l'avis : SoftwareAdvice

Avantages

As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Inconvénients

My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Excellent Value, Features, and Customer Service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/01/2017
Provenance de l'avis : Capterra

Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Avantages

Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Inconvénients

Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Best phone provider in the business!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/01/2017
Provenance de l'avis : Capterra

I have never had the pleasure to work with such an incredible phone provider before. FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us. They have helped us to streamline our process and save money by not needing to use multiple providers. To top it off, in the 2 years we have been using them we have had the service go down once(not even their fault as a main upstream carrier went down) and they switched over their upstream carrier within 5 minutes to get us completely back up and running. INCREDIBLE.

Avantages

Very intuitive and capable system.

Inconvénients

I can not think of more ways to incorporate them into our systems.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

FluentStream - Prix

À partir de
$18/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

FluentStream - Fonctionnalités

  • Conférences vidéo et en direct
  • Enregistrement des appels
  • Intégration CRM
  • Intégration des SMS
  • Messagerie vocale
  • Routage des appels
  • Transfert d’appel

  • API
  • Chat
  • Conférences
  • Identification de l'appelant
  • Intégration de tiers
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Réceptions
  • Suivi des appels
  • Tableau de bord d'activités

Plus d'informations sur FluentStream

FluentStream - Principales fonctionnalités

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Avantages

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.

FluentStream - FAQ

Voici quelques-unes des questions fréquentes sur FluentStream.

Q. Quels sont les types de licence disponibles pour FluentStream ?

Types de licences disponibles pour FluentStream :

À partir de: $18/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Q. Quelles sont les principales fonctionnalités du logiciel FluentStream ?

Fonctionnalités du logiciel FluentStream :

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Q. Qui utilise FluentStream ?

Utilisateurs habituels du logiciel FluentStream :

Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, PME

Q. Dans quelles langues FluentStream est-il disponible ?

Nous n'avons pas d'informations sur les langues prises en charge par FluentStream.

Q. Quels sont les types de licence disponibles pour FluentStream ?

Types de licences disponibles pour FluentStream:

Abonnement

Q. FluentStream prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par FluentStream.

Q. Avec quelles applications FluentStream peut-il s'intégrer ?

Applications s'intégrant à FluentStream :

Freshdesk, Freshdesk, G Suite, Microsoft Office 365, Salesforce Sales Cloud, VanillaSoft, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour FluentStream ?

Ressources d'aide disponibles pour FluentStream :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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