FluentStream

FluentStream

A cloud-based business phone service

4.8/5 (47 avis)

FluentStream - Présentation

Technology
With a growing list of innovative features and integrations, FluentStream offers technology that challenges the idea of what a phone system can do. In addition to the business phone functionality you use each day, such as voicemail or call forwarding, FluentStream develops innovative features that do more than just make phones ring. With functionality that streamlines management and analytics to features that optimize business communications in a mobile world, FluentStream offers dynamic cloud-based technology for businesses of any kind.

Experience
The customer's experience is what matters. FluentStream's US-based support team is available 24x7x365 and their on-boarding crew ensures quick and seamless integration of your new phone system, in record time.

Value
FluentStream offers a business phone system at a value that doesn't compromise value. FluentStream supports a spectrum of different industries, operations, and company sizes while offering a number of service plans. If a plan doesn't fit your exact needs you can select your own features a-la-carte to ensure you get nothing more and nothing less than exactly what you need from a business phone service.

Prix

À partir de
$18/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues


FluentStream - Avis

Note globale
4.8/5
98% d'avis positifs
37
Excellent
9
Très bien
1
Moyen
0
Médiocre
0
Horrible
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A FluentStream Review from One Very Satisfied Customer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/02/2019
Provenance de l'avis : Capterra

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

Avantages

FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool.

We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable.

Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

Inconvénients

There really isn't anything negative that I can say about this product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
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FluentCloud

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/08/2018
Provenance de l'avis : Capterra

Avantages

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Inconvénients

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

6.0/10
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Couldn't ask for better customer service!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/01/2019
Provenance de l'avis : Capterra

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Avantages

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Inconvénients

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

High quality VOIP phone service, very helpful customer service; so-so portable service.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/12/2017
Provenance de l'avis : Capterra

High quality VOIP service, ability to make and receive calls when away from my office.

Avantages

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Inconvénients

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

FluentStream Technology

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/01/2019
Provenance de l'avis : Capterra

We have been using FluentStream for probably about five <5> years (my best guess) -- and are 1000% satisfied with the product and service.

Avantages

I do not view this as a software product but as a technology platform; that said, I am not someone who, as a general rule, makes product recommendations. FluentStream is an exception. The product provides excellent telecommunications services (VoIP) for our full and complete range of communication needs -- and does so at a very cost effective price point.
While we virtually never need support (maybe two times per year) -- FluentStream is easy to reach, communicative, knowledgeable, and quick to reply with resolution and/or an answer.

Inconvénients

Nothing; the product is ideal for our needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

FluentStream - Prix

À partir de
$18/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

FluentStream - Fonctionnalités

  • Conférences vidéo et en direct
  • Enregistrement des appels
  • Intégration CRM
  • Intégration des SMS
  • Messagerie vocale
  • Routage des appels
  • Transfert d’appel

  • API
  • Chat
  • Conférences
  • Identification de l'appelant
  • Intégration de tiers
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Réceptions
  • Suivi des appels
  • Tableau de bord d'activités

Plus d'informations sur FluentStream

FluentStream - Principales fonctionnalités

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Avantages

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.

FluentStream - FAQ

Voici quelques-unes des questions fréquentes sur FluentStream.

Q. Quels sont les types de licence disponibles pour FluentStream ?

Types de licences disponibles pour FluentStream :

À partir de: $18/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Q. Quelles sont les principales fonctionnalités du logiciel FluentStream ?

Fonctionnalités du logiciel FluentStream :

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Q. Qui utilise FluentStream ?

Utilisateurs habituels du logiciel FluentStream :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues FluentStream est-il disponible ?

Nous n'avons pas d'informations sur les langues prises en charge par FluentStream.

Q. Quels sont les types de licence disponibles pour FluentStream ?

Types de licences disponibles pour FluentStream:

Abonnement

Q. FluentStream prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par FluentStream.

Q. Avec quelles applications FluentStream peut-il s'intégrer ?

Applications s'intégrant à FluentStream :

Freshdesk, Freshdesk, G Suite, Office 365, Salesforce Sales Cloud, VanillaSoft, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour FluentStream ?

Ressources d'aide disponibles pour FluentStream :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo