Service Fusion

Service Fusion

Easy. Powerful. Mobile. Field service management software.

4.5/5 (121 avis)

Service Fusion - Présentation

Description du logiciel Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Service Fusion - Présentation

Prix

À partir de
99,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month


Service Fusion - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Service Fusion :
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Service Fusion - Avis

Service Fusion - Avis

Note globale
4.5
/
5 121 avis
Excellent
79

Très bien
32

Moyen
5

Médiocre
3

Mauvais
2

Rapport qualité-prix
4.6
Fonctionnalités
4.2
Simplicité d'utilisation
4.5
Support client
4.6
92% des utilisateurs recommandent cette application
Brandon V.

If you have a sales team that is mobile and on the road this is an incredible platform.


Traduire avec Google Translate
Makenzie G.

Dispatch Made Easy

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!


Traduire avec Google Translate
Sharon S.

Full Enterprise Solution for Field Service Operation

Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us to invoice immediately upon the close out of a job without having to wait for part-time accounting staff to be in the office. Our prior process lost up to 4-7 days before invoices were processed.

Service Fusion comes with mobile apps for field staff to check in and out of jobs which is used for project billing and payroll processing. We were able to eliminate the use of 4 separate programs upon implementation of Service Fusion: time tracker, calendar, teams collaboration software, and a service ticket tracking program.


Traduire avec Google Translate
Aaron S.

Another Broken Software With Crappy Back-End Support

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together


Traduire avec Google Translate
Keri P.

Clean & organized way to dispatch and schedule appointments!

Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful. Service Fusion is an easy to navigate software and definitely helps prevent follow ups from falling through the cracks.


Traduire avec Google Translate
Brandon V.
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

If you have a sales team that is mobile and on the road this is an incredible platform.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/04/2018
Provenance de l'avis : Capterra

Avantages

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Inconvénients

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Makenzie G.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Dispatch Made Easy

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 30/09/2019
Provenance de l'avis : Capterra

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!

Avantages

My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type)

Inconvénients

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sharon S.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Full Enterprise Solution for Field Service Operation

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/12/2019
Provenance de l'avis : Capterra

Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us to invoice immediately upon the close out of a job without having to wait for part-time accounting staff to be in the office. Our prior process lost up to 4-7 days before invoices were processed.

Service Fusion comes with mobile apps for field staff to check in and out of jobs which is used for project billing and payroll processing. We were able to eliminate the use of 4 separate programs upon implementation of Service Fusion: time tracker, calendar, teams collaboration software, and a service ticket tracking program.

Avantages

Service Fusion's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion.

Inconvénients

There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Aaron S.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Another Broken Software With Crappy Back-End Support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2019
Provenance de l'avis : Capterra

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Avantages

It customizable and pretty user-friendly

Inconvénients

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Keri P.
Secteur d'activité: Services environnementaux
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Clean & organized way to dispatch and schedule appointments!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/09/2019
Provenance de l'avis : Capterra

Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful. Service Fusion is an easy to navigate software and definitely helps prevent follow ups from falling through the cracks.

Avantages

The ability to read clearly, and fill in extra notes and details needed for jobs we need to return to. As well as the ability to set reminders of appointments.

Inconvénients

The fact that when going to a customers main page on Service Fusion it won't show if they have a past due balance. You have to go through a couple tabs to find out if they indeed owe money still.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.9/10
Basé sur 121 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Service Fusion - Prix

Service Fusion - Prix

À partir de
99,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Rapport qualité-prix
4.6/5
Basé sur 121 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Service Fusion - Fonctionnalités

Service Fusion - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.2/5
Basé sur 121 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Service Fusion

Plus d'informations sur Service Fusion

Service Fusion - Principales fonctionnalités

  • Add photos
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Quote management
  • Real time data
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Avantages

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Service Fusion - FAQ

Service Fusion - FAQ

Voici quelques-unes des questions fréquentes sur Service Fusion.

Q. Quels sont les types de licence disponibles pour Service Fusion ?

Types de licences disponibles pour Service Fusion :

À partir de: 99,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Starter edition - $99/month Starter+ edition - $199/month Pro edition - $349/month

Q. Quelles sont les principales fonctionnalités du logiciel Service Fusion ?

Fonctionnalités du logiciel Service Fusion :

  • Add photos
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Quote management
  • Real time data
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Q. Qui utilise Service Fusion ?

Utilisateurs habituels du logiciel Service Fusion :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Service Fusion est-il disponible ?

Langues dans lesquelles Service Fusion est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Service Fusion ?

Types de licences disponibles pour Service Fusion:

Abonnement

Q. Service Fusion prend-il en charge les appareils mobiles ?

Appareils pris en charge par Service Fusion :

Android, iPhone, iPad

Q. Avec quelles applications Service Fusion peut-il s'intégrer ?

Applications s'intégrant à Service Fusion :

Google Calendar, Microsoft Outlook, QuickBooks, QuickBooks Online

Q. Quelles sont les ressources d'aide disponibles pour Service Fusion ?

Ressources d'aide disponibles pour Service Fusion :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo