
Service Fusion
En savoir plus sur Service Fusion
Service Fusion est un logiciel web de gestion des interventions qui offre une variété de fonctionnalités telles que la gestion client, la facturation et les paiements, gestion des stocks, gestion du temps et reporting.
Service Fusion aide les utilisateurs à créer rapidement des estimations et des confirmations de tâches en utilisant des postes de produits et de services préremplis, ainsi qu'à suivre les sources de référence et à attribuer des tâches au personnel de vente pour le calcul des commissions. La grille de répartition par glisser-déposer permet aux utilisateurs d'envoyer des informations sur les tâches aux travailleurs de terrain sur leur téléphone portable par SMS ou par l'application web mobile. Les utilisateurs peuvent créer des factures pour les bons de travail, traiter les paiements et mettre à jour le système de comptabilité en un seul clic. Service Fusion prend en charge la synchronisation automatique des factures. L'outil prend également en charge la sérialisation de l'inventaire et l'inventaire des stocks gérés à l'aide du système d'inventaire intégré. La gestion du temps, le reporting de paie et le reporting des revenus sont également pris en charge par le produit.
Service Fusion est personnalisable et des autorisations et des préférences spécifiques à l'utilisateur peuvent être appliquées aux nombreux modules du système. Le logiciel propose également des applications mobiles natives pour les appareils mobiles Android et Apple. Fix St Louis et Dun-Rite Vac ne sont que quelques-unes des organisations qui utilisent ce logiciel.
Options de tarification dès :
149,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Service Fusion
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Australie, Canada, États-Unis
Langues
anglais
Options de tarification dès :
149,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Service Fusion
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Fonctionnalités
Nombre total de fonctionnalités pour Service Fusion : 120
Alternatives
mHelpDesk

Thryv

WorkWave Route Manager

BuildOps

Avis
Vous avez déjà Service Fusion ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
New, but VERY impressed with features for the money, and MOSTLY SUPPORT!
Publié le 21/03/2019
Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly...
Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.
Avantages
I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out.
Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist.
Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible.
Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer.
To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day.
Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10.
THAT is the type of support that will help us succeed with SF!
Inconvénients
New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?!
Reporting could be a little more custom too.
I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Software for running a service-business available. (I would know, I've looked at all of...
Publié le 09/09/2022
Service fusion is the best software out there that I have seen. We used to use Smart Service and...
Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software. Of all the demonstrations we went through, Service Fusion was, by far, the most cost effective and capable software available on the market. It runs on the internet, so we can access it from any computer or tablet without having to download any additional software. It also updates regularly, which, since it's on the web I don't have to visit each work station in the office to update software anymore, which is a huge time saver.
Avantages
The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.
Inconvénients
The only things that could be better are:
The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Réponse de Service Fusion
Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Honest opinion
Publié le 02/03/2023
I have enjoyed the product it has keep me organized
I have enjoyed the product it has keep me organized
Avantages
I like that it helps me stay efficient and organized
Inconvénients
I can't think of anything right now but when I do I'll reach out to you again.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Not reliable Servers are constantly down , very overpriced for the reliability
Publié le 28/09/2022
The problem is reliability of their servers. At least several times a week they go down anywhere...
The problem is reliability of their servers. At least several times a week they go down anywhere from 10 minutes to 2 hours to fix. You try running a service company when your techs cant go to the next job because the server is down. I am assured once a week that there server issues are resolved and they are not. I have been using this software for over 2 years, 6 month ago they did something because they are no longer reliable. I am paying top $ for the software . Kickserve was much more reliable and much less expensive.
Avantages
As a dispatch software it does a good job
Inconvénients
When it is working it is good , the problem in the last 6 months the server constantly goes down crippling my business
Réponse de Service Fusion
Ken, we understand our software's mission-critical nature and take these issues extremely seriously. I can assure you that our engineering teams are working to reduce and eliminate the risk of any similar events occurring in the future. We sincerely apologize for any inconvenience.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Good software, Terrible customer support (software goes down regularly)
Publié le 05/04/2022
It's sad because it was a well designed piece of software and something must have happened (most...
It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support.
ServiceFusion, right the ship before it's too late!
Avantages
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.
Inconvénients
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.
Alternatives envisagées
ServiceTitanPourquoi choisir Service Fusion
MHelpDesk's estimating abilities were very archaic and there was no indication the company had any plans to make improvements.Logiciel antérieur
mHelpDeskPourquoi passer à Service Fusion
ServiceTitan's model for in home sales is not our model. They are a very sales heavy company with software that is bulky, non-intuitive and pigeon holes a company into doing things their way.Service Fusion - FAQ
Voici quelques-unes des questions fréquentes sur Service Fusion.Q. Quels sont les types de licence disponibles pour Service Fusion ?
Types de licences disponibles pour Service Fusion :
- À partir de : 149,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Service Fusion ?
Utilisateurs habituels du logiciel Service Fusion :
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Service Fusion est-il disponible ?
Langues dans lesquelles Service Fusion est disponible :
anglais
Q. Service Fusion prend-il en charge les appareils mobiles ?
Appareils pris en charge par Service Fusion :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Service Fusion peut-il s'intégrer ?
Applications s'intégrant à Service Fusion :
Google Calendar, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online
Q. Quelles sont les ressources d'aide disponibles pour Service Fusion ?
Ressources d'aide disponibles pour Service Fusion :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Service Fusion.
- Logiciels de gestion des interventions
- Logiciels de gestion des activités sur le terrain
- Logiciels d'affectation du personnel
- Logiciels CVC (chauffage ventilation climatisation)
- Logiciels de gestion des ordres de mission
- Logiciels pour plombiers
- Logiciels pour électriciens
- Logiciels pour artisans
- Logiciels agricoles
- Logiciels pour entreprises de nettoyage de tapis
- Logiciels pour entreprises de nettoyage
- Logiciels de charpente
- Logiciels de paysagisme
- Logiciels d'estimation des coûts CVC (chauffage ventilation climatisation)
- Logiciels de création de devis pour plombiers
- Logiciels de chiffrage d'électricité