Rosy

Rosy

Web-based salon and spa management solution

4.7/5 (130 avis)

Rosy - Présentation

Description du logiciel Rosy

Rosy is a web-based salon & spa management solution developed by Illinois based developer, Floydware. It primarily caters to small and midsized salon and spa owners across the USA, Canada, Australia and Europe. Some of its customers includes Pam Fox, Nadine Salon and Salon L.

Rosy is a multi-functional solution allowing business clients to book appointments through the website or salon's Facebook page. Salon owners can create time slots and allow their clients to book the slot convenient to them. The solution generates automatic alerts when an appointment is booked by a client, sending confirmation alerts to staff & client through emails & text messages.

Rosy supports Facebook integration wherein salon owners can promote special events and packages for clients directly from their Facebook page and connect with their online audience in a better way. The solution supports mobile web access that allows salon owners to view and manage appointments directly from their smartphones and tablets. Rosy includes more than 60 pre-built reporting templates that are easy to customize and ready to use for different reporting needs.

Rosy also helps to track inventory, ensuring products are re-ordered automatically before it reach a minimum stock level. The point of sale (POS) service allows the managing of gift cards, cash drawers, and all other transactions. The solution can also be used for marketing the brand & services. It supports mass e-mailing option so that clients can send bulk promotional emails to clients informing them about the latest offers, discounts or group packages that can be availed by them.

Rosy also supports various add-on services including credit card processing, statement printing, purchasing hardware, website builder and more.

Rosy - Présentation

Prix

À partir de
29,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Standard package (standard Rosy features)
1 user : $29/month
2 users : $39/month
3 users : $49/month
4 users : $59/month
5-10 users : $69/month
11-15 users : $79/month
16-20 users : $89/month
21+ users : $99/month

Premium package (standard Rosy features + client connect)
1 user : $37/month
2 users : $55/month
3 users : $65/month
4 users : $75/month
5-10 users : $101/month
11-15 users : $127/month
16-20 users : $156/month
21+ users : $192/month


Rosy - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Rosy : View product reservation invoice on smartphones and tablets with Rosy
Capture d'écran pour Rosy : View product reservation invoice on smartphones and tablets with Rosy Capture d'écran pour Rosy : Track inventory with Rosy salon software Capture d'écran pour Rosy : Manage in house inventory and generate inventory reports with Rosy Capture d'écran pour Rosy : Rosy offers Facebook integration Capture d'écran pour Rosy : Generate reminders to be shared with staff and client using Rosy salon software Capture d'écran pour Rosy : Manage appointments with Rosy salon software Capture d'écran pour Rosy : Rosy supports multiple devices

Rosy - Avis

Note globale
4.7
/
5 130 avis
Excellent
97

Très bien
27

Moyen
6

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.8
Fonctionnalités
4.5
Simplicité d'utilisation
4.7
Support client
4.8
95% des utilisateurs recommandent cette application
Elizabeth N.

The Rosy Software is great, but the customer service is what really makes it exceptional!

The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!


Traduire avec Google Translate
Joe C.

Switching from Shortcuts to Rosy was the BEST DECISION EVER!

I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff. The other software was in my option one of the worst, hacked together, poorly engineered PC apps with lousy online functionality and mediocre support. My client and I had talked about changing to a new platform and migrating to a new service. I did an extensive analysis of the top 20 salon apps. I kept coming back to Rosy. We had 2 or 3 phone calls with them about migrating and I was pleasantly surprised. Their staff was nice, expertly knowledgeable, located in the US, prompt, basically everything we could ask for. We signed up for service and it only took us about a week and we were able to make the do setup, migrate all our data, implement the workflows, test everything and get all the staff fully trained in one online session. It was like a miracle. It was smooth, incredibly easy and I could not have been happier. Now my client has been using Rosy for almost a year now. It's amazing! They never call me with problems. They rarely have support questions but when they do, they call Rosy because the support is so good. Personally, I don't want my client's competition to know about Rosy, but I think every salon should use it. It's fantastic! Thanks, Rosy!!!


Traduire avec Google Translate
Mark S.

Great software that continues to evolve!

I know that switching salon software is scary. I kept putting it off because it seemed overwhelming.
I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed too good to be true. I could get their top package. I met John Bertorelli at the Long Beach Hair show. He was running a demo, using his phone as a hot spot. Not only was it quick, but it seemed easy to use. He was great about answering all my questions. I became obsessed over the next 5 months with wanting to switch, but the software I was using was Mac only, and I could not export any data. I felt like I was being held hostage. The only data I could extract, was my Client list. The thought of inputting all of my inventory by hand seemed to be too much. finally I called support team and asked if they found a way to get the data out of my other software. He said not yet, but he had an idea. He said that if I could get my product companies to send me spread sheets with SKU, name, prices, and sizes, I could cut and paste them into a template, and he could transfer it into the system. You get a 30 day trial, and that seemed like enough time to get set up to go live with the switch. I'm so glad that I took the plunge. They are constantly adding more functionality, and features. When I started, The texts were limited to a 24 hour appointment reminder, and confirmations were done by email. Now confirmations are done by both text and email, and we now have over 80% of our confirmations done by the system, freeing my front desk staff to attend to our guests. They listen to input suggestions, and update frequently. Could not be happier with my choice.


Traduire avec Google Translate
Jody N.

It's just OK

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.


Traduire avec Google Translate
Derek H.

This company sets itself above the rest with the best customer experience and service !!!


Traduire avec Google Translate
Elizabeth N.
Traduire avec Google Translate

The Rosy Software is great, but the customer service is what really makes it exceptional!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/07/2018
Provenance de l'avis : Capterra

The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!

Avantages

I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them.

I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy.

My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it.

Inconvénients

At this time, I can't think of anything that I don't like about the software. It exceeds my expectations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joe C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Switching from Shortcuts to Rosy was the BEST DECISION EVER!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/12/2016
Provenance de l'avis : Capterra

I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff. The other software was in my option one of the worst, hacked together, poorly engineered PC apps with lousy online functionality and mediocre support. My client and I had talked about changing to a new platform and migrating to a new service. I did an extensive analysis of the top 20 salon apps. I kept coming back to Rosy. We had 2 or 3 phone calls with them about migrating and I was pleasantly surprised. Their staff was nice, expertly knowledgeable, located in the US, prompt, basically everything we could ask for. We signed up for service and it only took us about a week and we were able to make the do setup, migrate all our data, implement the workflows, test everything and get all the staff fully trained in one online session. It was like a miracle. It was smooth, incredibly easy and I could not have been happier. Now my client has been using Rosy for almost a year now. It's amazing! They never call me with problems. They rarely have support questions but when they do, they call Rosy because the support is so good. Personally, I don't want my client's competition to know about Rosy, but I think every salon should use it. It's fantastic! Thanks, Rosy!!!

Avantages

Everything! It is not over engineered. It does exactly what it is supposed to. It has great features for clients to schedule and manage appointments online and through text messages. It has CRM, Reports and all the major and minor features necessary to run a successful salon and not have to focus on the software. It seamlessly integrates into the daily workflow.

Inconvénients

The Email Builder for the CRM needs to mature a bit more, but overall it works great for someone with knowledge of how to build emails. It's just not a job for someone with little or no CRM experience. I can see that it will get better, and you could always use MailChimp or other CRM service for sending Campaign style emails if that is what your salon does. Rosy handles all the automated emails quite well once they have been setup. Mobile functionality is important so be prepared to test your messages on a mobile device. It all works great, it just takes some know-how or you have to call support and let them help. Or you can have a consultant like me help you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Mark S.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great software that continues to evolve!

Publié le 23/02/2017
Provenance de l'avis : Capterra

I know that switching salon software is scary. I kept putting it off because it seemed overwhelming.
I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed too good to be true. I could get their top package. I met John Bertorelli at the Long Beach Hair show. He was running a demo, using his phone as a hot spot. Not only was it quick, but it seemed easy to use. He was great about answering all my questions. I became obsessed over the next 5 months with wanting to switch, but the software I was using was Mac only, and I could not export any data. I felt like I was being held hostage. The only data I could extract, was my Client list. The thought of inputting all of my inventory by hand seemed to be too much. finally I called support team and asked if they found a way to get the data out of my other software. He said not yet, but he had an idea. He said that if I could get my product companies to send me spread sheets with SKU, name, prices, and sizes, I could cut and paste them into a template, and he could transfer it into the system. You get a 30 day trial, and that seemed like enough time to get set up to go live with the switch. I'm so glad that I took the plunge. They are constantly adding more functionality, and features. When I started, The texts were limited to a 24 hour appointment reminder, and confirmations were done by email. Now confirmations are done by both text and email, and we now have over 80% of our confirmations done by the system, freeing my front desk staff to attend to our guests. They listen to input suggestions, and update frequently. Could not be happier with my choice.

Avantages

Ease of use, and frequent updates!

Inconvénients

I wish you could have pop up alerts for client notes. It used to have them, but they switched to having the notes show up in the upper left side of the screen, and often get unnoticed. Maybe have the red circle for the notification blink to catch the eye.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jody N.
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

It's just OK

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/09/2017
Provenance de l'avis : SoftwareAdvice

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.

Avantages

Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

Inconvénients

There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Derek H.
Secteur d'activité: E-learning
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

This company sets itself above the rest with the best customer experience and service !!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/10/2017
Provenance de l'avis : Capterra

Avantages

1. First cloud based software and we never have outage issues
2. Free text and email confirmations. Most of the others charge for this
3. Works on all devices, Apple, PC, iPad, tablet, phone Etc.
4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform
5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37%
6. Facebook Integration- this feature has been huge for us
7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves
8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet.
9. Reporting Engine- all the reports you need without the confusion
10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.3/10
Basé sur 130 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Rosy - Prix

Rosy - Prix

À partir de
29,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Standard package (standard Rosy features)
1 user : $29/month
2 users : $39/month
3 users : $49/month
4 users : $59/month
5-10 users : $69/month
11-15 users : $79/month
16-20 users : $89/month
21+ users : $99/month

Premium package (standard Rosy features + client connect)
1 user : $37/month
2 users : $55/month
3 users : $65/month
4 users : $75/month
5-10 users : $101/month
11-15 users : $127/month
16-20 users : $156/month
21+ users : $192/month

Standard package (standard Rosy features)
1 user : $29/month
2 users : $39/month
3 users : $49/month
4 users : $59/month
5-10 users : $69/month
11-15 users : $79/month
16-20 users : $89/month
21+ users : $99/month

Premium package (standard Rosy features + client connect)
1 user : $37/month
2 users : $55/month
3 users : $65/month
4 users : $75/month
5-10 users : $101/month
11-15 users : $127/month
16-20 users : $156/month
21+ users : $192/month

Rapport qualité-prix
4.8/5
Basé sur 130 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Rosy - Fonctionnalités

Rosy - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4.5/5
Basé sur 130 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Rosy

Plus d'informations sur Rosy

Rosy - Principales fonctionnalités

  • Access client history
  • Automated emails on special events
  • Billing & invoicing
  • Credit card processing
  • Export reports into multiple format
  • Facebook integrating
  • Inventory control
  • Mobile integration
  • Multiple appointment scheduling
  • Online client scheduling
  • Order management
  • Personalize reminders
  • Point-of-sale
  • Referral programs
  • Reporting with 60+ pre-built reports
  • Rewards & bonus distribution
  • Send bulk emails
  • Send emails to clients
  • Send text alerts on client mobile
  • Website builder

Avantages

• Salon & spa owners can increase business productivity by offering their customers multiple options for booking appointments. Clients can book via mobile, Facebook or directly from their website.

• Salons can keep their staff up to date with real-time email and message alerts as soon as a new appointment is booked by a customer.

• The mobile access feature allows salon owners & staff to manage and view appointments on their smartphones and tablets.

• The solution helps to manage a salon’s inventory, keeping track of products and their consumption within the salon with automated re-ordering ability.

• With point of sale functionality, salons can manage cash drawers, gift cards and all transaction types easily.

Rosy - FAQ

Rosy - FAQ

Voici quelques-unes des questions fréquentes sur Rosy.

Q. Quels sont les types de licence disponibles pour Rosy ?

Types de licences disponibles pour Rosy :

À partir de: 29,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Standard package (standard Rosy features) 1 user : $29/month 2 users : $39/month 3 users : $49/month 4 users : $59/month 5-10 users : $69/month 11-15 users : $79/month 16-20 users : $89/month 21+ users : $99/month Premium package (standard Rosy features + client connect) 1 user : $37/month 2 users : $55/month 3 users : $65/month 4 users : $75/month 5-10 users : $101/month 11-15 users : $127/month 16-20 users : $156/month 21+ users : $192/month

Q. Quelles sont les principales fonctionnalités du logiciel Rosy ?

Fonctionnalités du logiciel Rosy :

  • Access client history
  • Automated emails on special events
  • Billing & invoicing
  • Credit card processing
  • Export reports into multiple format
  • Facebook integrating
  • Inventory control
  • Mobile integration
  • Multiple appointment scheduling
  • Online client scheduling
  • Order management
  • Personalize reminders
  • Point-of-sale
  • Referral programs
  • Reporting with 60+ pre-built reports
  • Rewards & bonus distribution
  • Send bulk emails
  • Send emails to clients
  • Send text alerts on client mobile
  • Website builder

Q. Qui utilise Rosy ?

Utilisateurs habituels du logiciel Rosy :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Rosy est-il disponible ?

Langues dans lesquelles Rosy est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Rosy ?

Types de licences disponibles pour Rosy:

Abonnement

Q. Rosy prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Rosy.

Q. Avec quelles applications Rosy peut-il s'intégrer ?

Applications s'intégrant à Rosy :

BirdEye, Facebook

Q. Quelles sont les ressources d'aide disponibles pour Rosy ?

Ressources d'aide disponibles pour Rosy :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo