Rosy

Solution web de gestion de salon et de spa

4,7 /5 (135 avis) Donnez votre avis !

Rosy - Présentation

Description du logiciel Rosy

Rosy est une solution web de gestion de salons et de spas développée par le développeur Floydware basé dans l'Illinois. Il s'adresse principalement aux petits et moyens propriétaires de salons et de spas aux États-Unis, au Canada, en Australie et en Europe. Parmi ses clients figurent Pam Fox, Nadine Salon et Salon L.

Rosy est une solution multifonctionnelle permettant aux clients professionnels de prendre des rendez-vous via le site web ou la page Facebook du salon. Les propriétaires de salon peuvent créer des créneaux horaires et permettre à leurs clients de réserver leur logement à leur convenance. La solution génère des alertes automatiques lorsqu'un rendez-vous est pris par un client, en envoyant des alertes de confirmation au personnel et au client par e-mail et SMS.

Rosy prend en charge l'intégration de Facebook dans laquelle les propriétaires de salon peuvent promouvoir des événements spéciaux et des forfaits pour les clients directement depuis leur page Facebook et communiquer avec leur public en ligne de manière plus efficace. La solution prend en charge l'accès web mobile qui permet aux propriétaires de salon d'afficher et de gérer les rendez-vous directement à partir de leurs smartphones et tablettes. Rosy comprend plus de 60 modèles de reporting prédéfinis faciles à personnaliser et prêts à être utilisés pour différents besoins de reporting.

Rosy permet également de suivre l'inventaire, en veillant à ce que les produits soient recommandés automatiquement avant qu'ils n'atteignent un niveau de stock minimum. Le service de POS (point de vente) permet de gérer des cartes-cadeaux, des tiroirs-caisses et toutes les autres transactions. La solution peut également être utilisée pour le marketing de la marque et des services. Elle prend en charge l'option de courrier électronique de masse afin que les clients puissent envoyer des e-mails promotionnels en masse aux clients en les informant des dernières offres, remises ou forfaits de groupe disponibles.

Rosy prend également en charge divers services complémentaires, notamment le traitement des cartes de crédit, l'impression des relevés, l'achat de matériel informatique, la création de sites web, etc.

Rosy - Présentation

Prix

À partir de
29,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Rosy - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni
Langues
anglais

Médias

View product reservation invoice on smartphones and tablets with Rosy
Track inventory with Rosy salon software
Manage in house inventory and generate inventory reports with Rosy
Rosy offers Facebook integration
Generate reminders to be shared with staff and client using Rosy salon software
Manage appointments with Rosy salon software
Rosy supports multiple devices
Vidéo de Rosy Vidéo de Rosy Capture d'écran pour Rosy : View product reservation invoice on smartphones and tablets with Rosy Capture d'écran pour Rosy : Track inventory with Rosy salon software Capture d'écran pour Rosy : Manage in house inventory and generate inventory reports with Rosy Capture d'écran pour Rosy : Rosy offers Facebook integration Capture d'écran pour Rosy : Generate reminders to be shared with staff and client using Rosy salon software Capture d'écran pour Rosy : Manage appointments with Rosy salon software Capture d'écran pour Rosy : Rosy supports multiple devices

Rosy - Avis

Note globale
4,7
/
5
Excellent
97

Très bien
31

Moyen
7

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,7
Support client
4,7
95% des utilisateurs recommandent cette application
Elizabeth N.

The Rosy Software is great, but the customer service is what really makes it exceptional!

The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!


Traduire avec Google Translate
Joe C.

Switching from Shortcuts to Rosy was the BEST DECISION EVER!

I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff. The other software was in my option one of the worst, hacked together, poorly engineered PC apps with lousy online functionality and mediocre support. My client and I had talked about changing to a new platform and migrating to a new service. I did an extensive analysis of the top 20 salon apps. I kept coming back to Rosy. We had 2 or 3 phone calls with them about migrating and I was pleasantly surprised. Their staff was nice, expertly knowledgeable, located in the US, prompt, basically everything we could ask for. We signed up for service and it only took us about a week and we were able to make the do setup, migrate all our data, implement the workflows, test everything and get all the staff fully trained in one online session. It was like a miracle. It was smooth, incredibly easy and I could not have been happier. Now my client has been using Rosy for almost a year now. It's amazing! They never call me with problems. They rarely have support questions but when they do, they call Rosy because the support is so good. Personally, I don't want my client's competition to know about Rosy, but I think every salon should use it. It's fantastic! Thanks, Rosy!!!


Traduire avec Google Translate
Amanda M.

So far so good

We have been able to have success with text confirmations that our clients enjoy and it has made our jobs easier


Traduire avec Google Translate
Jody N.

It's just OK

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.


Traduire avec Google Translate
Utilisateur vérifié

Rosy software is so easy to use, just about anyone could figure it put.

it has been great. easy to get used to using everyday.


Traduire avec Google Translate
Elizabeth N.
Traduire en français
Traduire en français

The Rosy Software is great, but the customer service is what really makes it exceptional!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/07/2018
Provenance de l'avis : Capterra

The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!

Avantages

I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them.

I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy.

My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it.

Inconvénients

At this time, I can't think of anything that I don't like about the software. It exceeds my expectations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joe C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Switching from Shortcuts to Rosy was the BEST DECISION EVER!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/12/2016
Provenance de l'avis : Capterra

I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff. The other software was in my option one of the worst, hacked together, poorly engineered PC apps with lousy online functionality and mediocre support. My client and I had talked about changing to a new platform and migrating to a new service. I did an extensive analysis of the top 20 salon apps. I kept coming back to Rosy. We had 2 or 3 phone calls with them about migrating and I was pleasantly surprised. Their staff was nice, expertly knowledgeable, located in the US, prompt, basically everything we could ask for. We signed up for service and it only took us about a week and we were able to make the do setup, migrate all our data, implement the workflows, test everything and get all the staff fully trained in one online session. It was like a miracle. It was smooth, incredibly easy and I could not have been happier. Now my client has been using Rosy for almost a year now. It's amazing! They never call me with problems. They rarely have support questions but when they do, they call Rosy because the support is so good. Personally, I don't want my client's competition to know about Rosy, but I think every salon should use it. It's fantastic! Thanks, Rosy!!!

Avantages

Everything! It is not over engineered. It does exactly what it is supposed to. It has great features for clients to schedule and manage appointments online and through text messages. It has CRM, Reports and all the major and minor features necessary to run a successful salon and not have to focus on the software. It seamlessly integrates into the daily workflow.

Inconvénients

The Email Builder for the CRM needs to mature a bit more, but overall it works great for someone with knowledge of how to build emails. It's just not a job for someone with little or no CRM experience. I can see that it will get better, and you could always use MailChimp or other CRM service for sending Campaign style emails if that is what your salon does. Rosy handles all the automated emails quite well once they have been setup. Mobile functionality is important so be prepared to test your messages on a mobile device. It all works great, it just takes some know-how or you have to call support and let them help. Or you can have a consultant like me help you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Amanda M.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

So far so good

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 25/09/2020
Provenance de l'avis : Capterra

We have been able to have success with text confirmations that our clients enjoy and it has made our jobs easier

Avantages

We implemented less than a year ago and have had great success with Rosy, it has been the easiest software to train new employees on.

Inconvénients

There are a few capabilities that I would like to see added, and some of the reporting options are not ideal

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Jody N.
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

It's just OK

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/09/2017
Provenance de l'avis : SoftwareAdvice

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.

Avantages

Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

Inconvénients

There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Utilisateur vérifié
Secteur d'activité: Cosmétiques
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Rosy software is so easy to use, just about anyone could figure it put.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/07/2020
Provenance de l'avis : Capterra

it has been great. easy to get used to using everyday.

Avantages

Rosy would work well for a small salon and also fora large one. its easy to add employees and to adjust all of their service menus according to what they offer specifically . lots of customization options but still easy to use!

Inconvénients

Several windows popping up when clicking on clients name to check in , for every person. it would be nice if it would close when you click around it or if the window was smaller.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,2/10
Basé sur 135 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Rosy - Prix

Rosy - Prix

À partir de
29,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 135 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Rosy - Fonctionnalités

Rosy - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,5/5
Basé sur 135 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Rosy - FAQ

Rosy - FAQ

Voici quelques-unes des questions fréquentes sur Rosy.

Q. Quels sont les types de licence disponibles pour Rosy ?

Types de licences disponibles pour Rosy :

À partir de: 29,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Rosy ?

Nous n'avons pas d'informations sur les fonctionnalités de Rosy.

Q. Qui utilise Rosy ?

Utilisateurs habituels du logiciel Rosy :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Rosy est-il disponible ?

Langues dans lesquelles Rosy est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Rosy ?

Types de licences disponibles pour Rosy:

Abonnement

Q. Rosy prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Rosy.

Q. Avec quelles applications Rosy peut-il s'intégrer ?

Applications s'intégrant à Rosy :

BirdEye, Facebook

Q. Quelles sont les ressources d'aide disponibles pour Rosy ?

Ressources d'aide disponibles pour Rosy :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo