Vagaro

Logiciel métier et de planification pour instituts de beauté, spas et salles de sport

4,7 /5 (2264 avis) Donnez votre avis !

Vagaro - Présentation

Description du logiciel Vagaro

Vagaro est une solution web conçue pour les propriétaires d'institut de beauté et de salle de sport afin de les aider à promouvoir leurs services et à communiquer avec leurs clients via le site web et l'application mobile de Vagaro. Il s'agit d'une plateforme B2C dans laquelle les instituts, spas et studios peuvent s'inscrire et créer un profil, faire connaître leur marque, promouvoir des évènements et enregistrer des rendez-vous et des cours avec des clients.

Avec Vagaro, les propriétaires d'entreprises peuvent créer un site web personnalisé contenant des informations complètes sur leur établissement, le profil de leur personnel, les services offerts et les heures d'ouverture. Les instituts de beauté peuvent afficher les créneaux de réservation disponibles pour la journée, la semaine ou le mois et permettre aux clients de prendre rendez-vous à un moment qui leur convient. Avec Vagaro, les utilisateurs peuvent envoyer aux clients des notifications par SMS et par e-mail pour confirmer leur rendez-vous, puis envoyer des alertes et des rappels pour les rendez-vous déjà pris.

Ils peuvent aussi créer une base de données client en important des contacts à partir d'un fichier Excel, .csv ou en les extrayant directement de leur téléphone portable. Les clients peuvent partager leurs opinions sur la page Vagoro d'un institut de beauté, pour consultation. Les propriétaires d'instituts de beauté peuvent également gérer des activités internes telles que la génération de rapports sur les ventes et les services, la surveillance de la progression de l'entreprise avec des analytics en temps réel, le pointage à l'arrivée et au départ, les absences du personnel et la relation avec le service de paie.

La solution Vagaro offre une fonctionnalité intégrée de point de vente pour proposer aux clients des chèques-cadeaux, des produits ou des formules en ligne et via leur appareil mobile. Actuellement, Vagaro propose ses services en Australie, au Canada, au Royaume-Uni et aux États-Unis.

Vagaro - Présentation

Prix

À partir de
25,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Vagaro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Vagaro :
Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro :

Vagaro - Avis

Vagaro - Avis

Note globale
4,7
/
5
Excellent
1819

Très bien
348

Moyen
59

Médiocre
13

Mauvais
25

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité d'utilisation
4,7
Support client
4,7
96% des utilisateurs recommandent cette application
Kathi C.

Salon Calendar booking and scheduler

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..


Traduire avec Google Translate
Caitlyn O.

Recommend

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.


Traduire avec Google Translate
Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


Traduire avec Google Translate
Christy C.

I love the format of the software

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!


Traduire avec Google Translate
Cristene a J.

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.


Traduire avec Google Translate
Kathi C.
Secteur d'activité: Internet
Taille de l'entreprise: 51-200 employés
Traduire en français

Salon Calendar booking and scheduler

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/04/2019
Provenance de l'avis : GetApp

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..

Avantages

The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income​ in advance. Also when I know I'm going to be off for any​ time​ different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm​ back. They LOVE this!..

Inconvénients

I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly​ solving​ my questions and wishes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Caitlyn O.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Recommend

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/05/2020
Provenance de l'avis : SoftwareAdvice

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

Avantages

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Inconvénients

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Traduire en français

Réponse de Vagaro

Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Cassandra M.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Vagaro has been in business 9 years?!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/03/2019
Provenance de l'avis : Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Avantages

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Inconvénients

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Christy C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

I love the format of the software

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 26/03/2020
Provenance de l'avis : SoftwareAdvice

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Avantages

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Inconvénients

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

Traduire en français

Réponse de Vagaro

Hi Christy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Cristene a J.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Best fit for a diverse business with an unbeatable price.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/05/2020
Provenance de l'avis : SoftwareAdvice

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

Avantages

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

Inconvénients

I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.

Traduire en français

Réponse de Vagaro

Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,4/10
Basé sur 2 264 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Vagaro - Prix

Vagaro - Prix

À partir de
25,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 2 264 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Vagaro - Fonctionnalités

Vagaro - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,6/5
Basé sur 2 264 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Vagaro - FAQ

Vagaro - FAQ

Voici quelques-unes des questions fréquentes sur Vagaro.

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro :

À partir de: 25,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Vagaro ?

Nous n'avons pas d'informations sur les fonctionnalités de Vagaro.

Q. Qui utilise Vagaro ?

Utilisateurs habituels du logiciel Vagaro :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Vagaro est-il disponible ?

Langues dans lesquelles Vagaro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro:

Abonnement

Q. Vagaro prend-il en charge les appareils mobiles ?

Appareils pris en charge par Vagaro :

Android, iPhone, iPad

Q. Avec quelles applications Vagaro peut-il s'intégrer ?

Applications s'intégrant à Vagaro :

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Vagaro ?

Ressources d'aide disponibles pour Vagaro :

Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo