Vagaro

Logiciel métier et de planification pour instituts de beauté, spas et salles de sport

4,7 /5 (2426 avis) Donnez votre avis !

Vagaro - Présentation

Description du logiciel Vagaro

Vagaro est une solution web conçue pour les propriétaires d'institut de beauté et de salle de sport afin de les aider à promouvoir leurs services et à communiquer avec leurs clients via le site web et l'application mobile de Vagaro. Il s'agit d'une plateforme B2C dans laquelle les instituts, spas et studios peuvent s'inscrire et créer un profil, faire connaître leur marque, promouvoir des évènements et enregistrer des rendez-vous et des cours avec des clients.

Avec Vagaro, les propriétaires d'entreprises peuvent créer un site web personnalisé contenant des informations complètes sur leur établissement, le profil de leur personnel, les services offerts et les heures d'ouverture. Les instituts de beauté peuvent afficher les créneaux de réservation disponibles pour la journée, la semaine ou le mois et permettre aux clients de prendre rendez-vous à un moment qui leur convient. Avec Vagaro, les utilisateurs peuvent envoyer aux clients des notifications par SMS et par e-mail pour confirmer leur rendez-vous, puis envoyer des alertes et des rappels pour les rendez-vous déjà pris.

Ils peuvent aussi créer une base de données client en important des contacts à partir d'un fichier Excel, .csv ou en les extrayant directement de leur téléphone portable. Les clients peuvent partager leurs opinions sur la page Vagoro d'un institut de beauté, pour consultation. Les propriétaires d'instituts de beauté peuvent également gérer des activités internes telles que la génération de rapports sur les ventes et les services, la surveillance de la progression de l'entreprise avec des analytics en temps réel, le pointage à l'arrivée et au départ, les absences du personnel et la relation avec le service de paie.

La solution Vagaro offre une fonctionnalité intégrée de point de vente pour proposer aux clients des chèques-cadeaux, des produits ou des formules en ligne et via leur appareil mobile. Actuellement, Vagaro propose ses services en Australie, au Canada, au Royaume-Uni et aux États-Unis.

Vagaro - Présentation

Prix

À partir de
25,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Vagaro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie
Langues
anglais

Médias

Vidéo de Vagaro Vidéo de Vagaro Vidéo de Vagaro Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro : Capture d'écran pour Vagaro :

Vagaro - Avis

Vagaro - Avis

Note globale
4,7
/
5
Excellent
1947

Très bien
369

Moyen
66

Médiocre
16

Mauvais
28

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité d'utilisation
4,7
Support client
4,7
95% des utilisateurs recommandent cette application
Renee K.

All in one program

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!


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Sara S.

Great Booking System

It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.


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Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


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Amanda B.

We love Vagaro

It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.


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Amy S.

Best value for features, support level & price

I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.


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Renee K.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

All in one program

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/06/2020
Provenance de l'avis : GetApp

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Avantages

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Inconvénients

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

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Réponse de Vagaro

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sara S.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Great Booking System

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/12/2020
Provenance de l'avis : SoftwareAdvice

It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.

Avantages

The Customer service has quick response and my customers find it user friendly

Inconvénients

Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services.
Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

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Réponse de Vagaro

Hi Sara, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Cassandra M.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Vagaro has been in business 9 years?!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/03/2019
Provenance de l'avis : Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Avantages

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Inconvénients

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Amanda B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

We love Vagaro

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/12/2020
Provenance de l'avis : SoftwareAdvice

It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.

Avantages

It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.

Inconvénients

Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.

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Réponse de Vagaro

Hi Amanda, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Amy S.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Best value for features, support level & price

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/12/2020
Provenance de l'avis : SoftwareAdvice

I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Avantages

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Inconvénients

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Traduire en français

Réponse de Vagaro

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,4/10
Basé sur 2 426 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Vagaro - Prix

Vagaro - Prix

À partir de
25,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 2 426 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Vagaro - Fonctionnalités

Vagaro - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,6/5
Basé sur 2 426 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vagaro - FAQ

Vagaro - FAQ

Voici quelques-unes des questions fréquentes sur Vagaro.

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro :

À partir de: 25,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Vagaro ?

Nous n'avons pas d'informations sur les fonctionnalités de Vagaro.

Q. Qui utilise Vagaro ?

Utilisateurs habituels du logiciel Vagaro :

PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Vagaro est-il disponible ?

Langues dans lesquelles Vagaro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro:

Abonnement

Q. Vagaro prend-il en charge les appareils mobiles ?

Appareils pris en charge par Vagaro :

Android, iPhone, iPad

Q. Avec quelles applications Vagaro peut-il s'intégrer ?

Applications s'intégrant à Vagaro :

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Vagaro ?

Ressources d'aide disponibles pour Vagaro :

Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo