Vagaro

Vagaro

Logiciel de gestion d'entreprise et de planification pour instituts de beauté, spas et salles de sport

4.7/5 (2115 avis)

Vagaro - Présentation

Description du logiciel Vagaro

Vagaro est une solution web conçue pour les propriétaires d'instituts de beauté et de salles de sport afin de les aider à promouvoir leurs services et à communiquer avec leurs clients via le site web et l'application mobile de Vagaro. Il s'agit d'une plateforme B2C dans laquelle les instituts de beauté, spas et studios peuvent s'inscrire et créer un profil, faire connaître leur marque, promouvoir des évènements et enregistrer des rendez-vous et des cours avec des clients.

Avec Vagaro, les propriétaires d'entreprises peuvent créer un site web personnalisé contenant des informations complètes sur leur établissement, les biographies du personnel, les services offerts et les heures d'ouverture. Les instituts de beauté peuvent afficher les créneaux de réservation disponibles pour la journée, la semaine ou le mois et permettre aux clients de prendre rendez-vous à un moment qui leur convient. Avec Vagaro, les utilisateurs peuvent envoyer des notifications par SMS et par e-mail aux clients pour confirmer le rendez-vous, puis leur envoyer des alertes et des rappels pour les rendez-vous pris.

Ils peuvent aussi créer une base de données client en important des contacts à partir d'un fichier Excel ou. csv ou en les extrayant directement de leur téléphone portable. Les clients peuvent partager leurs opinions sur la page Vagoro d'un institut de beauté, pour consultation. Les propriétaires d'instituts de beauté peuvent également gérer des activités internes telles que la génération de rapports sur les ventes et les services, la surveillance de la progression de l'entreprise avec des analytics en temps réel, le pointage à l'arrivée et au départ, les absences du personnel et la relation avec le service de paie.

La solution Vagaro offre une fonctionnalité intégrée de point de vente pour vendre des chèques-cadeaux, des produits ou des formules aux clients en ligne et via leur smartphone. Actuellement, Vagaro propose ses services en Australie, au Canada, au Royaume-Uni et aux États-Unis.

Vagaro - Présentation

Prix

À partir de
25,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Vagaro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Vagaro :
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Vagaro - Avis

Vagaro - Avis

Note globale
4.7
/
5 2115 avis
Excellent
1695

Très bien
327

Moyen
57

Médiocre
12

Mauvais
24

Rapport qualité-prix
4.7
Fonctionnalités
4.6
Simplicité d'utilisation
4.7
Support client
4.7
96% des utilisateurs recommandent cette application
Kathi C.

Salon Calendar booking and scheduler

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..


Traduire avec Google Translate
Cassandra A.

Easy to use / lacking functionality

I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,


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Kyesolyn B.

My Search For Software Is Finally Over

Using Vagaro I've found that it puts me at ease and I no longer stress about confirmations, keeping up with clients schedule for services, I am able to get deposits, clients can book themselves according to the availability that have, I can offer specials/discounts and know that they are not only sent to clients but announced on the site. Using Vagaro has definitely help making marketing much easier.


Traduire avec Google Translate
Michele A.

Major issues in 2016

Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(


Traduire avec Google Translate
Felicia F.

My clients and myself love Vagaro!

Vagaro has been great. Even when My website domain host offered a booking site through them, they admitted theirs can't compare to everything Vagaro can do.


Traduire avec Google Translate
Kathi C.
Secteur d'activité: Internet
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Salon Calendar booking and scheduler

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/04/2019
Provenance de l'avis : GetApp

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..

Avantages

The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income​ in advance. Also when I know I'm going to be off for any​ time​ different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm​ back. They LOVE this!..

Inconvénients

I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly​ solving​ my questions and wishes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Cassandra A.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Easy to use / lacking functionality

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/02/2020
Provenance de l'avis : Capterra

I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,

Avantages

It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.

Inconvénients

There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Kyesolyn B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

My Search For Software Is Finally Over

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 12/01/2020
Provenance de l'avis : SoftwareAdvice

Using Vagaro I've found that it puts me at ease and I no longer stress about confirmations, keeping up with clients schedule for services, I am able to get deposits, clients can book themselves according to the availability that have, I can offer specials/discounts and know that they are not only sent to clients but announced on the site. Using Vagaro has definitely help making marketing much easier.

Avantages

The Vagaro Software is very easy to use and has a video tutorial option for anything you aren't sure about as well as customer service persons on hand. After reviewing and researching multiple programs I decided to give Vagaro a try because they have excellent reviews, extensive options for all areas of business that allows for growth, reports to follow sales patterns, customization for services and sales, free software for credit card charges when you sign up for services and so much more. Best of all, it won't break the bank and they continuously offer suggestions on how to increase sales and bring in more clients.

Inconvénients

There aren't really any cons that I haven't been able to get help with via tutorial videos. If anything, there are so many options that I haven't learned everything the system can do after nearly 6 months. I feel like the system lags sometimes, but I cannot say for sure if it's the system or my connections.

Traduire avec Google Translate

Réponse de Vagaro

Hi Kyesolyn, thank you so much for your kind feedback. We greatly appreciate it and are so happy to have you as a Business on Vagaro!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Michele A.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Major issues in 2016

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/07/2016
Provenance de l'avis : Capterra

Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(

Avantages

Easy to use

Looks great

Inconvénients

Confirmations text do not work half the time.

Services seem to go missing.

The program doesn't always send of the confirmation texts.

Clients click the confirmation link on their end... but does not show up on the computer.

Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program.

Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt.

The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way.

When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion.

Beware that Vagaro fees are in USD funds.. NOT CANADIAN.

FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH''''

Vagaro seems to go offline a few times a month, such an inconvenience.

Their updates are done in the middle of a work day. =(

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Felicia F.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

My clients and myself love Vagaro!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/01/2020
Provenance de l'avis : SoftwareAdvice

Vagaro has been great. Even when My website domain host offered a booking site through them, they admitted theirs can't compare to everything Vagaro can do.

Avantages

I love that I don't have to be a slave to my phone. I don't have to go back and forth with clients, "how bout this time? or this time? or this time?" they can just get online and see all my openings!
I don't (often) have to leave my clients in the middle of appointments to book another one. When i'm off/busy i set my work phone to driving mode, directing my clients to book online.
The reminder texts are a God Sent according to my clients and compliments very well the ability to set my clients up on a rotating schedule which is also very convenient!
Oh, and the dashboard is a great tool to track busy times, slow times and number of clients, repeat clients and if they're booking online or not

Inconvénients

I don't know if this is already a feature or something I need to do on my end through my phone but it'd be very useful if i got some sort of sound notification, a ding of some sort, when someone booked online so i would be aware of it when i'm super busy and think I know my schedule and end up telling a walk-in to come back when I think I have a gap in my day but it's been filled online.
I do wish there was a way I could make certain appointments only available during certain times for services that I share a room with another stylist.
And not that it happens often (maybe 3 times in 3 years) but when the site is down.... i feel totally lost, like a have no control over my life, I don't know when my next appointment is, who they are or what they're having done! it's awful. but it never lasts more than an hour or two I don't think.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.4/10
Basé sur 2 115 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Vagaro - Prix

Vagaro - Prix

À partir de
25,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.7/5
Basé sur 2 115 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Vagaro - Fonctionnalités

Vagaro - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4.6/5
Basé sur 2 115 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Vagaro - FAQ

Vagaro - FAQ

Voici quelques-unes des questions fréquentes sur Vagaro.

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro :

À partir de: 25,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Vagaro ?

Nous n'avons pas d'informations sur les fonctionnalités de Vagaro.

Q. Qui utilise Vagaro ?

Utilisateurs habituels du logiciel Vagaro :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Vagaro est-il disponible ?

Langues dans lesquelles Vagaro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Vagaro ?

Types de licences disponibles pour Vagaro:

Abonnement

Q. Vagaro prend-il en charge les appareils mobiles ?

Appareils pris en charge par Vagaro :

Android, iPhone, iPad

Q. Avec quelles applications Vagaro peut-il s'intégrer ?

Applications s'intégrant à Vagaro :

BirdEye, Facebook, Google Calendar, Instagram, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Vagaro ?

Ressources d'aide disponibles pour Vagaro :

Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo