Genbook

Genbook

Online scheduling that connects your business to the web

3.5/5 (57 avis)

Genbook - Présentation

Genbook is an online scheduling software available on web and dedicated iOS and Android apps for both customers and their consumers. Business owners and staff members offering personal services use the scheduling platform to receive and manage appointments, get reviews and payments from their clients, without having to follow up with phone calls and emails. Customers use the app to book their appointments, and can also pay and leave reviews for the business.

Prix

À partir de
29,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Genbook - Avis

Note globale
3.5/5
89% d'avis positifs
41
Excellent
10
Très bien
2
Moyen
2
Médiocre
2
Mauvais
Elizabeth S.
Traduire avec Google Translate

Excellent scheduling software for growing multi-practice wellness center

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/08/2018
Provenance de l'avis : Capterra

Avantages

Ease of use and fairly intuitive, even for non-tech savvy massage therapists. Phone app is excellent for booking and schedule changes. Individual practitioner's can manage their own schedules. Clients frequently comment on how easy it is for them to book on line. You can specify whether a client has to pay before booking (great for no-shows who owe ) or you can block certain clients (great for creepers). Customer service is very responsive. The analytics feature is extremely useful for generating real-time business data. The client database is easy to import/export; great for marketing. You can customize any and all services, including buffers, color coding, etc. Great for a business that is expanding - we've gone from 3 practitioners to 12 in less than two years, and it has met our needs quite well. Pricing is very competitive.

Inconvénients

Some glitches: when a client cancels a session, it's "ghost" still shows up in individual therapist's Google calendar. Can't manage room use booking, only therapist booking. When you delete a therapist (i.e. they no longer work at the center) their calendar and bookings are not preserved so you have to leave therapist on list for at least 3 months after they leave to manage that information. The "lightning bolt" instant-booking discount feature is great to generate bookings but I wish it could be limited to certain therapists instead of applied to the whole practice.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Sadie K.
Traduire avec Google Translate

Online at any hour

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/07/2019
Provenance de l'avis : Capterra

Very useful tool. A value for the cost.

Avantages

Scheduling in real time. Cuts down on phone calls. Nice email/text reminders for appointments.

Inconvénients

Some technical issues at times. People getting appt reminders for appointments they did not make. Other technical problems with slow service. Blocked or off line times showing as online (has happened only occasionally).

Traduire avec Google Translate

Réponse de Genbook

Hi Sadie,

From all of us at Genbook - we just want to thank you so much for taking the time to review us.

We constantly try to minimise any of the unnecessary distractions that limit our customers from achieving their greatest results.

Thank you for choosing Genbook, we really appreciate it!

Warmly,
The Genbook Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Steve M.
Traduire avec Google Translate

Genbook Really Helps

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/08/2018
Provenance de l'avis : Capterra

Genbook continues to be a great tool for our business and we are happy to have used them for about 10 years.

Avantages

The ability to easily and conveniently allow clients to schedule appointments without the need for them to call our business. This is a great time-saver!

Inconvénients

There are a couple of areas lacking for us and I would love to see these resolved. The first is to be able to have the ability to respond to customer reviews directly on the Reviews Page. This feature does not exist. The second would be to have the ability to auto send (thank you) emails (or even text messages) after we have done business with our first-time customers. Even if it was not feasible to have this feature incorporated into Genbook's software, it would be wonderful for Genbook to work with third-party services such as Zapier so the Genbook users would have this option.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Brittney C.
Traduire avec Google Translate

Genbook helped to grow my biz and free up my time!

Publié le 22/03/2016
Provenance de l'avis : Capterra

I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years.

I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time.

My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love!

My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you.

My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment.

I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

Note détaillée

Simplicité d'utilisation
Support client

Sienna I.
Traduire avec Google Translate

Easy

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/08/2018
Provenance de l'avis : Capterra

Great! There are rarely any glitches on their part. I love how user friendly it is! I really like that when they do any updates, it usually 3am or some other unGodly hour! :)

Avantages

It is easy to use for both my staff and clientele. The client review forms are awesome! So many great features!

Inconvénients

Customer reviews most of the time include weird character's like" thi?s ".
It would be nice to see a way to add two services. So, say my client wants to book a Signature Facial and an Eyelash Tint. She now has to choose on service, book that appointment and then go back in to book the next service. It would be awesome to have a way to add a second service all in one transaction.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Genbook - Prix

À partir de
29,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Genbook - Fonctionnalités

  • Données en temps réel
  • Gestion des factures
  • Importation et exportation de données
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques

  • API
  • Audit
  • Champs personnalisables
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des stocks
  • Intégration de tiers
  • Piste d'audit
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Genbook

Genbook - Principales fonctionnalités

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Avantages

ONLINE SCHEDULE | Appointments, staff, customers, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Accept customer payments online and in-store - reduce no-shows and leave the heavy lifting to us, all PCI compliant through our integration with Stripe.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google and Instagram.

MOBILE APPS | With dedicated iOS and Android apps for both merchants on consumers, you can manage your business at your fingertips and delight your customers with an intuitive interface.
Manage your business on-the-go with our Genbook Manager mobile app, and delight your customers with our easy-to-use Genbook Customer app.

Genbook - FAQ

Voici quelques-unes des questions fréquentes sur Genbook.

Q. Quels sont les types de licence disponibles pour Genbook ?

Types de licences disponibles pour Genbook :

À partir de: 29,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Genbook's pricing starts at just $29 per month. All features are included in every plan and we offer a no-obligation free 30 day trial.

Q. Quelles sont les principales fonctionnalités du logiciel Genbook ?

Fonctionnalités du logiciel Genbook :

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Q. Qui utilise Genbook ?

Utilisateurs habituels du logiciel Genbook :

Auto-entrepreneurs, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Genbook est-il disponible ?

Langues dans lesquelles Genbook est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Genbook ?

Types de licences disponibles pour Genbook:

Abonnement

Q. Genbook prend-il en charge les appareils mobiles ?

Appareils pris en charge par Genbook :

Android, iPhone

Q. Avec quelles applications Genbook peut-il s'intégrer ?

Applications s'intégrant à Genbook :

BirdEye, Constant Contact, Constant Contact, Google Calendar

Q. Quelles sont les ressources d'aide disponibles pour Genbook ?

Ressources d'aide disponibles pour Genbook :

Support en ligne, Support téléphonique