Kindful

4,5 (313)
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Plateforme de collecte de fonds et base de données sur le cloud pour les organismes à but non lucratif.

En savoir plus sur Kindful

Kindful est un logiciel et une base de données de gestion des donateurs et de collecte de fonds sur le cloud pour les organismes à but non lucratif. Il est conçu pour accroître l'efficacité des collectes de fonds en utilisant des outils en ligne pertinents ainsi qu'une analyse en profondeur des donateurs. Le CRM de Kindful propose une interface facile à utiliser et inclut des profils détaillés des donateurs. Kindful est compatible avec les appareils mobiles, ce qui signifie que les donateurs peuvent faire des dons directement à partir de leur téléphone portable, tandis que les organismes à but non lucratif peuvent vérifier leurs dons et plus, en temps réel.

Kindful aide les utilisateurs à comprendre qui est leur base de soutien et à nouer de nouvelles et meilleures relations via les réseaux sociaux en ajoutant et en mettant à jour les activités des donateurs. Les profils des donateurs peuvent inclure de nombreuses informations telles que le total de leurs dons et leur dernier don. Les pages de dons sécurisés de Kindful comprennent des pages pour le financement participatif, les collectes de fonds entre pairs et équipes, l'enregistrement des événements et la vente de billets avec traitement commercial complet via Stripe ou Authorize.net.

Kindful s'intègre à de nombreux outils de collecte de fonds en ligne comme MailChimp, Eventbrite, QuickBooks et PayPal, permettant ainsi aux utilisateurs de faire des importations multi-plateformes et de collecter toutes leurs données importantes sur une plateforme centrale, tout en réduisant le temps de saisie des données. Les utilisateurs peuvent segmenter les donateurs et créer des groupes en fonction des dons, des dates, des événements et des données démographiques, ainsi qu'envoyer automatiquement des remerciements, des reçus fiscaux et des campagnes par e-mail. Avec le filtrage des données de Kindful, les organismes à but non lucratif peuvent facilement créer et afficher des rapports de données dynamiques personnalisés.


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Kindful ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

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4,5 (313)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,5 /5
(313)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

Vous avez déjà Kindful ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 313
David
David
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

I use Kindful for our non-profit accounting and donor management (CRM)

Publié le 13/10/2017

Avantages

Kindful is designed to be part of - not the whole of - a CRM/fund accounting strategy. The upside of this is that you are not pigeonholed into one system forever - it is designed to play nicely with other programs/systems.

Once you go through the learning curve, the program is straightforward and easy to use. Customer support is fantastic for questions. I have to manually enter quite a few transactions, and it is much easier to do with Kindful than with Quickbooks. Automatic reports to my board of directors are fantastic. Also, for fund based accounting, this is much simpler to use than quickbooks - I do the math through kindful and my accountant does it through quickbooks - the information is automatically shared through the quickbooks integration. Zapier integration means you can get information in and out of kindful easily. Different price points for different organization sizes is key - a low cost entry point was a big deal for me.

Inconvénients

Not the most intuitive layout, so takes some time getting used to, but once you do it is a very powerful tool. Looks good on a desktop, but not on iphone display.

Integration with quickbooks is my main goal and is not perfect - numbers sync fine but sometimes followup is necessary to make sure the accounts/funds are credited properly.

Would love to see an integration with campaign monitor for emails and a better to-do/task sharing interface (like basecamp).

Réponse de Bloomerang

Hey David,

Thanks a million for the positive review! We're extremely grateful for the overwhelmingly positive comments you have about Kindful. Our main focus is being a platform that can connect to the services you need ¿ so it's a huge pat on our back to hear that you're able to use the QuickBooks and Zapier integrations to improve your accounting and database management.

We also appreciate the critical feedback. Improving the QuickBooks integration is on our radar, as well as improving mobile friendliness. It's also good to know how our customers prefer to use tasks/to-do's, so that feedback is huge as well.

Thanks again for the awesome review. It's very thorough and lets us in on the ways our customers are using Kindful. We're grateful to have you in the Kindful family! ¿¿

- Jared E

Clay
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Valuable Insights into Donor Care

Publié le 12/02/2021

Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my...

Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my staff is not overwhelmed with using it. Their support team is top-notch and always able to help walk me through fixing an issue or answering a question.

Avantages

I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.

Inconvénients

Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.

Kendra
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Great idea, but full of glitches and oversights

Publié le 05/01/2022

The team is kind (haha) but usually not helpful. Several times we have asked for help and ended up...

The team is kind (haha) but usually not helpful. Several times we have asked for help and ended up with suggestions that only help Americans - most Kindful employees are not aware how the program works for Canadians and are not prepared to answer our questions. Rather, they need us to tell them how their program works in Canada.

When it is a global problem we encounter, we receive help on how to work around the problem rather than address it directly. Which would not be a problem in the short term, but because there does not seem to be any public-facing suggestions board or update tracker, there is no way of knowing if Kindful is actually making improvements to its program. My biggest disappointment with the Kindful team is not their program, but it seems to us in our daily interactions with the team and program that they have not the capacity or dedication to make the simple updates that would make this program incredible. I hope to see more acknowledgement of our issues and some sort of update that they are working to make Kindful better.

Avantages

Attractive online giving page, easy statistics about donor giving on dashboard, acknowledgements tool is useful, tasks assigned to team members, recent transactions bar at side is handy to track donations as they come in, campaign sorting is handy, can compare campaign success year over year.

Inconvénients

There are so many small oversights that make daily use of the program frustrating. Some examples:

There is no automatic receipting for Canadian users, despite many other CRMs offering this in Canada. There is no way to offer a one-off receipt for someone, as the bulk receipting tool is a one-click button that receipts EVERYONE from the last year and will void any receipt made previously in the giving year.

The fiscal report tool is completely useless - it generates information for the month to date, meaning if you want to see the entire month's progress, you have to wait until midnight of the last day of the month (who's going to do that?). There is no way to generate the report for previous months. The only possible solution to this tool - automation - does not work. You can schedule the report to come to your inbox, but it's only able to schedule reports for the first day of the month, meaning you'll get a report with ONE DAY of data. There is no way to change this.

There are many ways to filter your audience or activities, but there are also many fields missing, and finding the parameters you need requires filtering through a long list of suggestions that are not organized by any category. For example, I wanted to see how many of our audience members who received our last Mailchimp email ended up making a donation the next way. But even though each contact will have the MailChimp interaction on their personal activities record, it is not searchable.

Maggie
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Made with the user at the forefront

Publié le 06/10/2022

Overall, Kindful's customer service and their willingness to teach you how to use any tool could...

Overall, Kindful's customer service and their willingness to teach you how to use any tool could outweigh any negative. It's extremely user-friendly and you can tell was created with the user in mind.

Avantages

I like most that I can see a very clear snapshot of a donor's activity on their profile. Donations, if they recently opened a mailing, if they have been acknowledged etc.

Inconvénients

For fundraising, I feel that there could be a better way to host a fundraiser for an event through Kindful.

Alternatives envisagées 

Salesforce Sales Cloud et Blackbaud eTapestry

Pourquoi choisir Kindful 

Classy became too expensive to not also include a donor management system.

Logiciel antérieur 

Classy
Heather
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Intuitive, Useful, and Friendly

Publié le 07/12/2021

Our overall experience has been good. Have worked out most of the kinks over the last year and have...

Our overall experience has been good. Have worked out most of the kinks over the last year and have been able to train other staffers to use it with ease. Thankful for the support and quick answers to our questions and resolutions (though not always solutions) to our challenges.

Avantages

Easy to use. Has most of what we need without being overwhelming or requiring our own IT/programming team. Friendly and helpful support.

Inconvénients

Not as customizable as some CRMs are, so while Kindful Is taking care of most of our needs, we have had to hobble a few things together with it to make it serve all of our needs.

Afficher 5 avis sur 313 Lire tous les avis

Kindful - FAQ

Voici quelques-unes des questions fréquentes sur Kindful.

Types de licences disponibles pour Kindful :

  • À partir de : 119,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Kindful :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Kindful est disponible :

anglais

Appareils pris en charge par Kindful :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Kindful :

ClickBid, Constant Contact, Dropbox Sign, Emma by Marigold, Eventbrite, Formstack Forms, Google Analytics 360, Gravity Forms, HubSpot Marketing Hub, Intercom, Jotform, Mailchimp, PayPal, QuickBooks Online Advanced, Shopify, Square Point of Sale, Stripe, Typeform, Unbounce, Wufoo, Zapier, authorize.net

Ressources d'aide disponibles pour Kindful :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Kindful.