Lavu

Lavu

Cloud-based iPad POS system for the restaurant industry

3.5/5 (77 avis)

Lavu - Présentation

Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.

Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.

The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.

The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.

Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.

Prix

À partir de
69,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Amérique latine, Mexique

Langues

chinois (simplifié), anglais, français, allemand, italien et 3 autres, portugais, russe, espagnol

Lavu - Avis

Note globale
3.5/5
64% d'avis positifs
32
Excellent
17
Très bien
4
Moyen
3
Médiocre
21
Horrible
Judy M.
Traduire avec Google Translate

The Best POS System

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Avantages

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Inconvénients

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Dennis C.
Traduire avec Google Translate

Saves us time and money, works great for us!

Publié le 28/09/2015
Provenance de l'avis : Capterra

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Note détaillée

Simplicité d'utilisation
Support client

Sean D.
Traduire avec Google Translate

As good as any "Industry Standard"

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/02/2019
Provenance de l'avis : Capterra

We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.

Avantages

Better price point
Very intuitive and easy to pick up user-interface
Speedy screen operations, no waiting for screens to load
If you have experience with other POS systems this one will be very easy to get started with
Great team behind it
Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

Inconvénients

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Réponse de Lavu

Hi Sean,
Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions.
The Lavu Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Guy B.
Traduire avec Google Translate

STAY AWAY

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/09/2019
Provenance de l'avis : SoftwareAdvice

I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fixes, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time.

Avantages

Being an iPad based system it offer mobility and flexibility

Inconvénients

Doesn't do many of the functions it promises, and does a poor job at functioning features

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Jennifer T.
Traduire avec Google Translate

Shutting Down During Peak Times

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/06/2019
Provenance de l'avis : Capterra

Avantages

I like the simple interface, it is easy to use and simple to implement

Inconvénients

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Réponse de Lavu

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10

Lavu - Prix

À partir de
69,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Lavu - Fonctionnalités

  • Données en temps réel
  • Intégration des médias sociaux
  • Intégration mobile
  • Paiements électroniques
  • Rapports personnalisables
  • Stratégie de marque personnalisable

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Lavu

Lavu - Principales fonctionnalités

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Avantages

Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.

Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.

Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.

Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.

Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.

Lavu - FAQ

Voici quelques-unes des questions fréquentes sur Lavu.

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu :

À partir de: 69,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Q. Quelles sont les principales fonctionnalités du logiciel Lavu ?

Fonctionnalités du logiciel Lavu :

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Q. Qui utilise Lavu ?

Utilisateurs habituels du logiciel Lavu :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Lavu est-il disponible ?

Langues dans lesquelles Lavu est disponible :

chinois (simplifié), anglais, français, allemand, italien, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu:

Abonnement

Q. Lavu prend-il en charge les appareils mobiles ?

Appareils pris en charge par Lavu :

iPhone, iPad

Q. Avec quelles applications Lavu peut-il s'intégrer ?

Applications s'intégrant à Lavu :

Hubworks Hostel Management, MarginEdge, Marketman, Marketman, PayPal, Planday, Push Operations, Square Point of Sale, TapHunter

Q. Quelles sont les ressources d'aide disponibles pour Lavu ?

Ressources d'aide disponibles pour Lavu :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo