Lavu - Prix, fonctionnalités, avis et comparateur de logiciels

Lavu

Cloud-based iPad POS system for the restaurant industry

3.5/5 (65 avis)

Lavu - Présentation

Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.

Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.

The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.

The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.

Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.

Prix

À partir de
$69/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Amérique latine, Mexique

Langues

chinois (simplifié), anglais, français, allemand, italien et 3 autres, portugais, russe, espagnol

Lavu - Avis

Note globale
3.5/5
66% d'avis positifs
27
Excellent
16
Très bien
4
Moyen
2
Médiocre
16
Horrible
Traduire avec Google Translate

We are pulling our systems out of our restaurants

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 27/07/2017
Provenance de l'avis : Capterra

Nothing to come close to outweighing the cons

Avantages

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Inconvénients

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Réponse de Lavu

Hello Blaine,

We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues.

-Kristin

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

UNBELIEVABLE!!!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/08/2018
Provenance de l'avis : Capterra

But wait there's more! How about the fact that the kitchen printer prints two checks, that no one can seem to fix. Not only does it waste an enormous amount of paper but it is confusing as the checks are not identical and it blows through a ribbon in 3 or four days!
Occasionally it will resend an order back yo the kitchen that has already been made, etc...
The is no individual item printer assignment either which means that you have to send an entire category instead of just one item to a screen or printer.

Avantages

The iPhone app. Really nothing else, really.

Inconvénients

WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE!
Let's start with the outright misrepresentation of their product. I specifically asked if they had online ordering and I was told yes we do. After I had purchased the system and went to set it up I asked "Well how do I set up the credit card integration for the online ordering?" Then I was told "Oh we have online ordering but we don't have online payment" WHAT!!? This is 2017 not 1999 what do you mean you don't have online payment? "We had a problem with it and had to take it off line, we should have it back up by Nov."
Well today is 08-21-2018 and guess what I still don't have? You got it - online payment.

Réponse de Lavu

Hi John,
We are very sorry to hear about the problems you are experiencing. I will have someone from our care team look into this and get back to you as soon as possible.
Thank you

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

STAY AWAY

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/11/2017
Provenance de l'avis : SoftwareAdvice

Avantages

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Inconvénients

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Not A Fan -Would suggest Pen & Paper

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/02/2018
Provenance de l'avis : Capterra

Benefits: It was a band-aid for when I didn't have anything. LAVU has now become an albatross around the neck of our business.

Avantages

Generically, the price is what what the draw for me an my small Craft Beer bar. I even recommended it at the beginning to a few other customers, but it was a mistake.

Inconvénients

Not customer support per se, but the fact that when they utter "development team" right there, there is no hope your problem will be solved. None. They now call a problem that needs the development team a "Feature Request" which is the nice way of them saying, "No, we are not going to fix it, ever". A "Feature Request" sounds like you are imposing on them to do something special for you, instead of just fixing the software to work as intended

The back end web software is in shambles and rarely works as advertised. The reporting features give you decent onscreen views, but you cant reprint a ticket that you can see on their backend web interface. The "print layout" for some tables dont work and give random data.

Discounting system is not robust.

Réponse de Lavu

Hi Jamie, We're sorry to hear your experience with Lavu has not been positive. We strive to provide the best experience for our customers and would love another opportunity to try and resolve any issues. Please call our 24/7 Customer Care team at 855-767-5288 or email us at support@lavu.com. Thank you, Lavu

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Saves us time and money, works great for us!

Publié le 28/09/2015
Provenance de l'avis : Capterra

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Note détaillée

Simplicité d'utilisation
Support client

Lavu - Prix

À partir de
$69/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Lavu - Fonctionnalités

  • Intégration des médias sociaux
  • Intégration mobile
  • Paiements électroniques
  • Rapports personnalisables
  • Stratégie de marque personnalisable

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Lavu

Lavu - Principales fonctionnalités

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Avantages

Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.

Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.

Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.

Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.

Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.

Lavu - FAQ

Voici quelques-unes des questions fréquentes sur Lavu.

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu :

À partir de: $69/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Q. Quelles sont les principales fonctionnalités du logiciel Lavu ?

Fonctionnalités du logiciel Lavu :

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Q. Qui utilise Lavu ?

Utilisateurs habituels du logiciel Lavu :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Lavu est-il disponible ?

Langues dans lesquelles Lavu est disponible :

chinois (simplifié), anglais, français, allemand, italien, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu:

Abonnement

Q. Lavu prend-il en charge les appareils mobiles ?

Appareils pris en charge par Lavu :

iPhone, iPad

Q. Avec quelles applications Lavu peut-il s'intégrer ?

Applications s'intégrant à Lavu :

Marketman Restaurant Inventory, Marketman Restaurant Inventory, PayPal, Planday, Push Operations, Square Point of Sale

Q. Quelles sont les ressources d'aide disponibles pour Lavu ?

Ressources d'aide disponibles pour Lavu :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo