Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.
Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.
The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.
The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.
Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.
Benefits: It was a band-aid for when I didn't have anything. LAVU has now become an albatross around the neck of our business.
Generically, the price is what what the draw for me an my small Craft Beer bar. I even recommended it at the beginning to a few other customers, but it was a mistake.
Not customer support per se, but the fact that when they utter "development team" right there, there is no hope your problem will be solved. None. They now call a problem that needs the development team a "Feature Request" which is the nice way of them saying, "No, we are not going to fix it, ever". A "Feature Request" sounds like you are imposing on them to do something special for you, instead of just fixing the software to work as intended
The back end web software is in shambles and rarely works as advertised. The reporting features give you decent onscreen views, but you cant reprint a ticket that you can see on their backend web interface. The "print layout" for some tables dont work and give random data.
Discounting system is not robust.
Probabilité de recommander le produit
Nothing to come close to outweighing the cons
About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.
Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!
Probabilité de recommander le produit
The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper
Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!
I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn¿t realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.
Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.
The amount of features that have been added in the last couple years has been amazing, it¿s nice to see that they are actively working on the software. The biggest thing for us has been the addition of ¿always offline mode¿. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.
The Lavu POS software has worked great for us and I highly recommend it.
about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies
fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.
Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.
Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.
Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.
Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.
Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.
Voici quelques-unes des questions fréquentes sur Lavu.
Types de licences disponibles pour Lavu :
À partir de: $69/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality
Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Fonctionnalités du logiciel Lavu :
Utilisateurs habituels du logiciel Lavu :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Lavu est disponible :
chinois (simplifié), anglais, français, allemand, italien, portugais, russe, espagnol
Types de licences disponibles pour Lavu:
Appareils pris en charge par Lavu :
Applications s'intégrant à Lavu :
Marketman Restaurant Inventory, Marketman Restaurant Inventory, PayPal, Planday, Push Operations, Square Point of Sale
Ressources d'aide disponibles pour Lavu :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo