Lavu

Lavu

Cloud-based iPad POS system for the restaurant industry

3.4/5 (81 avis)

Lavu - Présentation

Description du logiciel Lavu

Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.

Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.

The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.

The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.

Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.

Lavu - Présentation

Prix

À partir de
69,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support


Lavu - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Amérique latine, Mexique
Langues
chinois (simplifié), anglais, français, allemand, italien et 3 autres, portugais, russe, espagnol

Captures d'écran

Capture d'écran pour Lavu :
Capture d'écran pour Lavu : Capture d'écran pour Lavu : Capture d'écran pour Lavu : Capture d'écran pour Lavu : Capture d'écran pour Lavu : Capture d'écran pour Lavu :

Lavu - Avis

Note globale
3.4
/
5 81 avis
Excellent
32

Très bien
17

Moyen
4

Médiocre
5

Mauvais
23

Rapport qualité-prix
3.3
Fonctionnalités
3.4
Simplicité d'utilisation
3.9
Support client
3.3
60% des utilisateurs recommandent cette application
Taylor R.

Best Restaurant Software Yet


Traduire avec Google Translate
Michael S.

Great inventory and POS software

Great inventory and POS software. Ease of use and easy to teach employees to use.


Traduire avec Google Translate
Armond N.

The worst cuatomer service

Very very bad.


Traduire avec Google Translate
Guy B.

STAY AWAY

I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fixes, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time.


Traduire avec Google Translate
Judy M.

The Best POS System

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!


Traduire avec Google Translate
Taylor R.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Best Restaurant Software Yet

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/11/2018
Provenance de l'avis : Capterra

Avantages

-Love the ease of using an iPad
-Size of the icons
-Different color option icons
- Different categories available
-Ease of table organization
-Ease of checkouts
-Very well laid out
-Easy clock-in

Inconvénients

-Hard signing process, customers complained

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Michael S.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great inventory and POS software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/11/2019
Provenance de l'avis : Capterra

Great inventory and POS software. Ease of use and easy to teach employees to use.

Avantages

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Inconvénients

Have to manually bath credit cards at end of day.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Armond N.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

The worst cuatomer service

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/01/2020
Provenance de l'avis : SoftwareAdvice

Very very bad.

Avantages

Always someone answer it in india
They always take the notes of problem and promiss someo e will call you. Nobody ever calls

Inconvénients

I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation.
The worst pos company. Do not buy this junk

Traduire avec Google Translate

Réponse de Lavu

Armond, we are very sorry to hear about the issues you are having. We strive to have the best customer service and provide a great experience for all of our users. Please reach out to our support team at at 855-528-8457 and one of our team members will be glad to help you out with any issues that you are having.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Guy B.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

STAY AWAY

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/09/2019
Provenance de l'avis : SoftwareAdvice

I purchased a complete system from LAVU this past April with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. We are now almost at the end of September, just this past week they delivered the last remaining hardware piece originally promised, 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fixes, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time.

Avantages

Being an iPad based system it offer mobility and flexibility

Inconvénients

Doesn't do many of the functions it promises, and does a poor job at functioning features

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Judy M.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

The Best POS System

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Avantages

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Inconvénients

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.7/10
Basé sur 81 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Lavu - Prix

Lavu - Prix

À partir de
69,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Single Location:
$69 per month
300+ Restaurant Features
Free Updates & 24/7 Customer Care
Employee Management Functionality

Multi-location / Enterprise:
(Contact vendor for pricing)
Franchises and Chains
Customized Regional Reporting
Global Menu Push
Enterprise-Level Support

Rapport qualité-prix
3.3/5
Basé sur 81 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Lavu - Fonctionnalités

Lavu - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3.4/5
Basé sur 81 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Lavu

Plus d'informations sur Lavu

Lavu - Principales fonctionnalités

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Avantages

Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.

Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.

Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.

Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.

Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.

Lavu - FAQ

Lavu - FAQ

Voici quelques-unes des questions fréquentes sur Lavu.

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu :

À partir de: 69,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Single Location: $69 per month 300+ Restaurant Features Free Updates & 24/7 Customer Care Employee Management Functionality Multi-location / Enterprise: (Contact vendor for pricing) Franchises and Chains Customized Regional Reporting Global Menu Push Enterprise-Level Support

Q. Quelles sont les principales fonctionnalités du logiciel Lavu ?

Fonctionnalités du logiciel Lavu :

  • Accept payments
  • Built-in happy hour function - set prices based on time
  • Cloud-based storage system
  • Create and edit menu groups, categories and items
  • Custom receipts, product images and logos
  • Customizable configuration
  • Customizable in-depth reports
  • Delivery orders, assign drivers
  • Discounts list
  • Easy-split checks
  • Free updates
  • Gift cards and gift card payments
  • In-depth reports
  • Liquor inventory tracking
  • Live orders
  • Live reporting via Lavu Pilot iPhone app
  • LoyalTree and Facebook integration
  • Manage employee shifts and time cards
  • Merge orders
  • Monitor inventory
  • Multi-printer order routing
  • Order display
  • Payroll, revenue, pricing and scheduling
  • Place orders
  • Real-time inventory, sales, timesheets, and transactions
  • Recipe display
  • Remote management
  • Save favorite reports
  • Seat and course numbering
  • Set alerts
  • Set job roles
  • Set over-time and bonuses
  • Set pay rates
  • Shift summaries, tips, open and closed doors
  • Split / seperate checks
  • Time clock
  • Void payments
  • WiFi enabled

Q. Qui utilise Lavu ?

Utilisateurs habituels du logiciel Lavu :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Lavu est-il disponible ?

Langues dans lesquelles Lavu est disponible :

chinois (simplifié), anglais, français, allemand, italien, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour Lavu ?

Types de licences disponibles pour Lavu:

Abonnement

Q. Lavu prend-il en charge les appareils mobiles ?

Appareils pris en charge par Lavu :

iPhone, iPad

Q. Avec quelles applications Lavu peut-il s'intégrer ?

Applications s'intégrant à Lavu :

Hubworks Hostel Management, MarginEdge, Marketman, Marketman, Mobi2Go, PayPal, Planday, Push Operations, Square Point of Sale, TapHunter

Q. Quelles sont les ressources d'aide disponibles pour Lavu ?

Ressources d'aide disponibles pour Lavu :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo