Lavu
Un système cloud de POS (point de vente) sur iPad pour le secteur de la restauration.
3.3/5 (82 avis)Lavu - Présentation
Description du logiciel Lavu
Lavu est un système de POS (point de vente) pour iPad conçu adressé à toute entreprise dans le secteur de la restauration. Lavu s'adapte à tout type d'environnement, qu'il s'agisse d'un service complet, d'un service de restauration rapide ou d'une chaîne. Le logiciel repose sur une combinaison de gestion dans le cloud, de technologies mobiles sans fil et d'une interface tactile moderne et intuitive.
Les utilisateurs peuvent choisir entre différentes interfaces (bar, restaurant et restauration rapide) personnalisées pour correspondre aux besoins particuliers de chaque activité, qu'il s'agisse d'un restaurant, d'un café ou d'un food truck.
Les fonctionnalités de front-office offrent un menu entièrement personnalisable au sein duquel les articles peuvent inclure des photos et une liste d'ingrédients. Les serveurs peuvent basculer entre l'affichage de notes de bar, de service au comptoir ou de service à table pour leur écran de commande. Des services de livraison sont également proposés dans l'extension de livraison et d'acheminement qui permet au personnel d'affecter des conducteurs aux commandes et qui leur fournit une carte et un itinéraire pour chaque livraison.
Les vérifications en arrière-plan comprennent la planification, la gestion des quarts de travail des employés et les rapports de paie, ainsi que des outils de gestion des stocks, notamment des avertissements en cas de rupture de stock imminente et la fonction "86 countdown". En plus d'un POS, Lavu offre également aux utilisateurs une variété de rapports de vente, d'inventaire et de notes de frais accessibles depuis n'importe où avec une connexion Internet.
Lavu propose également des fonctionnalités de marketing et de promotion qui incluent une fonction d'happy hour intégrée, qui permet aux utilisateurs de définir des prix en fonction de la date et de l'heure et d'offrir aux clients des récompenses de fidélité grâce à l'intégration de LoyalTree.
Lavu - Présentation
Prix
Types de licence
Lavu - Fonctionnalités
Captures d'écran
Lavu - Avis
Lavu - Avis
Best Restaurant Software Yet
Great inventory and POS software
Great inventory and POS software. Ease of use and easy to teach employees to use.
As good as any "Industry Standard"
We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.
Disappointing
After using this system and growing our brand new business after 8 months I can honestly say it is the worst system I have operating between 7 locations I am involved with.
It started off ok although challenging and difficult. But after getting though the kinks it was almost ok because their tech support team could help a lot. That was until they subbed out their tech support late Jan to India. Now it’s a disaster. Over 100 hours spent online fixing stuff, sitting on hold and zero supervisor call backs. Hundreds of dollars in gift cards sold only to have hundreds of them lost in sales that don’t work on the system and tech support knows less then I do. Over the past 6 weeks I Personally have over 50 hours logged online on hold and on the computer trying to make stuff work that is failing. Explain to me how another restaurants menu has made its way into my force modifiers optional, optional modifiers, and modifier groups that I never created. I am a craft beer and craft burger location. All of a sudden I have a Mexican menu inserted into my options causing my staff nothing about problems and disasters in the middle of dinner service. Their answer is I must’ve given my passWord out. This makes zero sense to me.
Stay far away from the system. They even remove the review section from their Facebook page
The worst cuatomer service
Very very bad.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Best Restaurant Software Yet
Avantages
-Love the ease of using an iPad
-Size of the icons
-Different color option icons
- Different categories available
-Ease of table organization
-Ease of checkouts
-Very well laid out
-Easy clock-in
Inconvénients
-Hard signing process, customers complained
Great inventory and POS software
Great inventory and POS software. Ease of use and easy to teach employees to use.
Avantages
Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.
Inconvénients
Have to manually bath credit cards at end of day.
As good as any "Industry Standard"
We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.
Avantages
Better price point
Very intuitive and easy to pick up user-interface
Speedy screen operations, no waiting for screens to load
If you have experience with other POS systems this one will be very easy to get started with
Great team behind it
Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)
Inconvénients
There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.
Réponse de Lavu
Hi Sean,
Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions.
The Lavu Team
Disappointing
After using this system and growing our brand new business after 8 months I can honestly say it is the worst system I have operating between 7 locations I am involved with.
It started off ok although challenging and difficult. But after getting though the kinks it was almost ok because their tech support team could help a lot. That was until they subbed out their tech support late Jan to India. Now it’s a disaster. Over 100 hours spent online fixing stuff, sitting on hold and zero supervisor call backs. Hundreds of dollars in gift cards sold only to have hundreds of them lost in sales that don’t work on the system and tech support knows less then I do. Over the past 6 weeks I Personally have over 50 hours logged online on hold and on the computer trying to make stuff work that is failing. Explain to me how another restaurants menu has made its way into my force modifiers optional, optional modifiers, and modifier groups that I never created. I am a craft beer and craft burger location. All of a sudden I have a Mexican menu inserted into my options causing my staff nothing about problems and disasters in the middle of dinner service. Their answer is I must’ve given my passWord out. This makes zero sense to me.
Stay far away from the system. They even remove the review section from their Facebook page
Avantages
It was a fairly inexpensive system with full wireless operations options for a 15,000 sq ft location on a tight budget.
Inconvénients
Customer service tech support after 6 months.
Réponse de Lavu
Jamie, we apologize for any trouble or inconvenience you may have experienced. Our records show our support team has been working with you to resolve your issues. Please feel free to contact our support team at 855-528-8457 and one of our team members would be glad to assist you with any other issues you are having.
The worst cuatomer service
Very very bad.
Avantages
Always someone answer it in india
They always take the notes of problem and promiss someo e will call you. Nobody ever calls
Inconvénients
I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation.
The worst pos company. Do not buy this junk
Réponse de Lavu
Armond, we are very sorry to hear about the issues you are having. We strive to have the best customer service and provide a great experience for all of our users. Please reach out to our support team at at 855-528-8457 and one of our team members will be glad to help you out with any issues that you are having.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Lavu - Prix
Lavu - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Lavu - Fonctionnalités
Lavu - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Lavu - FAQ
Lavu - FAQ
Voici quelques-unes des questions fréquentes sur Lavu.
Q. Quels sont les types de licence disponibles pour Lavu ?
Types de licences disponibles pour Lavu :
À partir de: 69,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Lavu ?
Nous n'avons pas d'informations sur les fonctionnalités de Lavu.
Q. Qui utilise Lavu ?
Utilisateurs habituels du logiciel Lavu :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Lavu est-il disponible ?
Langues dans lesquelles Lavu est disponible :
chinois (simplifié), anglais, français, allemand, italien, portugais, russe, espagnol
Q. Quels sont les types de licence disponibles pour Lavu ?
Types de licences disponibles pour Lavu:
Abonnement
Q. Lavu prend-il en charge les appareils mobiles ?
Appareils pris en charge par Lavu :
iPhone, iPad
Q. Avec quelles applications Lavu peut-il s'intégrer ?
Applications s'intégrant à Lavu :
Hubworks Hostel Management, MarginEdge, Marketman, Mobi2Go, PayPal, Planday, Push Operations, Square Point of Sale, TapHunter, Womply
Q. Quelles sont les ressources d'aide disponibles pour Lavu ?
Ressources d'aide disponibles pour Lavu :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
