Acquire

Acquire

Multi-channel Customer Communication Platform

4.9/5 (18 avis)

Acquire - Présentation

Acquire is a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.

The platform enables customer support agents to utilize targeting messaging tools, is equipped with customer routing tools to ensure customers connect with the right support agent, and automatically tracks customer visits and activity. Additionally, the platform facilitates co-browsing and screen sharing with customers, enabling support agents to assist customers by highlighting key information within a web page for customers as well as assist customers with navigation by changing pages for them.

Prix

À partir de
25,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Pour quelle entreprise ?

S
M
L

Disponible dans les pays suivants

Royaume-Uni, États-Unis

Langues

anglais

Acquire - Avis

Note globale
4.9/5
100% d'avis positifs
17
Excellent
1
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Mayur B.
Traduire avec Google Translate

Best Live Chat Software

Publié le 27/04/2016
Provenance de l'avis : GetApp

Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.

Avantages

Tagove supports instant chat.
I haven’t found any trouble in the installation and the support was also great.
I really recommend this extension to all.

Inconvénients

One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Utilisateur vérifié
Traduire avec Google Translate

The best video chat and co-browsing

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 16/04/2018
Provenance de l'avis : Capterra

Avantages

Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.

Inconvénients

Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Gunjan G.
Traduire avec Google Translate

Tagove A excellent collaborator

Publié le 21/02/2017
Provenance de l'avis : GetApp

Love this tool! that really allows Smooth video chat on the browser.
Very simple to use and no installations required.
Will be a perfect tool for customer service, along with their other features like co browsing.
suggest everyone to try it out.

Probabilité de recommander le produit

8.0/10
Sophia H.
Traduire avec Google Translate

very useful tool for business!

Publié le 26/05/2016
Provenance de l'avis : GetApp

Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.

Avantages

The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.

Inconvénients

I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Utilisateur vérifié
Traduire avec Google Translate

Love it!

Publié le 27/04/2016
Provenance de l'avis : GetApp

Thanks to Tagove who made my business customer relation good. I can provide my customers better service by using Live Chat Software. I am loving its Live Video Chat, Voice call, Text chat with Screen sharing and co-browsing solution within my website.

Definitely recommend to all.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Acquire - Prix

À partir de
25,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.

$25 per agent per month.

Enterprise pricing available on request.

Acquire - Fonctionnalités

  • API
  • Chat
  • Messagerie instantanée

  • Communication multicanal
  • Enquêtes et feedback
  • Gestion de la base de connaissances
  • Gestion des flux de travail
  • Gestion des tickets de support
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Surveillance en temps réel
  • Tableau de bord d'activités

Plus d'informations sur Acquire

Acquire - Principales fonctionnalités

  • A/B testing
  • Browser plugins
  • Call queueing
  • Call recording
  • Click links and fill in forms remotely
  • Co-browsing
  • Free for customers to call
  • Graphing of customer interactions
  • Instant file sharing
  • Live feedback
  • Live text chat
  • One-click call button
  • One-way and two-way video
  • Peer-to-peer encryption
  • Screen sharing
  • Speech recognition
  • Speech-to-text
  • Statistics and analytics
  • Video chat
  • Voice calls
  • eCommerce inetgrations

Avantages

Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them.

A one-click call button on users’ websites allows customers to call for free.

Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.

Speech recognition enables users to make notes while on a call, or can be used for call transcription.

Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.

Calls can be recorded for staff training, performance reviews, record keeping, and error reduction.

Acquire - FAQ

Voici quelques-unes des questions fréquentes sur Acquire.

Q. Quels sont les types de licence disponibles pour Acquire ?

Types de licences disponibles pour Acquire :

À partir de: 25,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

14-day free trial, no credit card required.

$25 per agent per month.

Enterprise pricing available on request.

Q. Quelles sont les principales fonctionnalités du logiciel Acquire ?

Fonctionnalités du logiciel Acquire :

  • A/B testing
  • Browser plugins
  • Call queueing
  • Call recording
  • Click links and fill in forms remotely
  • Co-browsing
  • Free for customers to call
  • Graphing of customer interactions
  • Instant file sharing
  • Live feedback
  • Live text chat
  • One-click call button
  • One-way and two-way video
  • Peer-to-peer encryption
  • Screen sharing
  • Speech recognition
  • Speech-to-text
  • Statistics and analytics
  • Video chat
  • Voice calls
  • eCommerce inetgrations

Q. Qui utilise Acquire ?

Utilisateurs habituels du logiciel Acquire :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Acquire est-il disponible ?

Langues dans lesquelles Acquire est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Acquire ?

Types de licences disponibles pour Acquire:

Abonnement

Q. Acquire prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Acquire.

Q. Avec quelles applications Acquire peut-il s'intégrer ?

Applications s'intégrant à Acquire :

Spark Pay, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour Acquire ?

Ressources d'aide disponibles pour Acquire :

Support en ligne

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