PaySimple

We only use the ACH Product.
We like using the ACH product very much. Setting up recurring in ACH accounts is very easy.
Managing, suspending or terminating recurring a ACH accounts is also very easy.
Paysimple has a very good and accurate reporting system if you know how to use it.
Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around.
Then I called support and received some guidance.

Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product.

Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.

Customer service is what has kept us using PaySimple. Every person that I have spoken to has gone above and beyond to help out with any issues that we have had. The platform is relatively easy to use. I like the custom invoices & receipts that are sent to clients.

Launching & integrating PaySimple has been MAJOR for us as online payments are so important in our industry and help to prevent any delays in the process as well as providing convenience to our clients. We had two issues with collecting online payments: First, we were unable to limit our ability to accept credit card payments for only one product. We are unable to accept credit cards for a mortgage payment; whereas we can accept credit card payment for appraisal, we had to turn the ability to use a CC off for any catalog product and create a form specific for appraisals. The ability to accept credit cards was all or nothing - for all products or none.

The second problem we encountered was the system's inability to accept American Express. When we turned on the feature to be able to accept credit card payments, we were uninformed that this excluded American Express. It wasn't until we had a client attempt to make a payment 10 times using an AMEX card that we realized.

Another issue that I have with this software is the confusion & lack of flexibility regarding user roles. As mentioned above, we use PaySimple to collect mortgage payments and appraisals. The department who collects each payment is different. The user who collects mortgage payments is an admin & I want her to receive all emails - however the users who send out the form to collect appraisals don't need to know about mortgage payments. I had to set them to Sales but they don't get email of payment made.

The robust features, ease of implementation, beautiful GUI layout that is easy to use and navigate. There is nothing that we need for our business, our team, and our clients that PaySimple does not accommodate.

There are still some disconnects between the contact record details and transaction records that are still coming together that would make certain customized reporting even easier.

PaySimple has been very easy to use and implement. I am able to send a link and customers are able to pay without taking more of my time. This software saves our company time and money.

The main feature that I would like for PaySimple to implement is autodetection of payment type, and automatically charge the customer accordingly. We pass the fee for credit cards on to the customer, but I've read that debit cards are not allowed to be charged a processing fee. We try to suggest that customers use the eCheck option to avoid processing fees. Having one form that would allow customers to pay with whatever method they want, and then charge/don't charge additional fees would simplify the payment process. Also, If Paysimple were able to charge the customer the processing fee directly, and take the processing fee at the time of the sale, that would simplify the accounting process as well.