ProClass

Logiciel de gestion des classes et enregistrement en ligne

4,3 /5 (22 avis) Donnez votre avis !

ProClass - Présentation

Description du logiciel ProClass

ProClass est une solution de gestion flexible destinée aux organisateurs d'événements et de cours dans de nombreux secteurs d'activité. Idéal pour les sociétés de membres, les entreprises, les écoles, les associations, les organismes à but non lucratif et les fondations caritatives, ProClass un logiciel web avec des options de prix et de configuration conçues pour s'adapter au mieux aux besoins spécialisés. En commençant par de puissants outils de gestion des classes et des événements, les principales caractéristiques comprennent une programmation illimitée dans divers types ou lieux avant de promouvoir chaque événement en ligne. Les listes optimisées pour le référencement sont ensuite commercialisées via des portails clients personnalisés et des sites d'enregistrement associés, en utilisant des fournisseurs tiers sélectionnés ou des passerelles pour traiter les ventes en ligne de manière sécurisée. Proposez aux participants des listes détaillées décrivant les événements avec photos, biographies des conférenciers et horaires de cours, tout en liant le soutien du commerce électronique à la vente de marchandises ou à l'acceptation de dons.

Outre le portail web attribué à chaque client, où les membres peuvent se connecter, s'inscrire et gérer leurs propres coordonnées, ProClass offre également une fonctionnalité CRM intégrée. Les relations de contact à comptes multiples permettent de tracer des réseaux de relations dans la base de données des clients afin de définir les rôles et les communications, de suivre l'historique des présences et de réinjecter ces informations dans des campagnes d'e-mail marketing en masse. Un nombre illimité de modèles d'e-mail HTML sont disponibles, répondant à des demandes personnalisées lors de l'envoi de mises à jour d'événements, d'horaires de cours saisonniers ou de notifications de collecte de fonds.

En outre, ProClass met fortement l'accent sur la gestion financière grâce à la facturation au niveau du compte et aux capacités de suivi et de rapport des créances. Accédez aux factures et aux reçus des clients en ligne au format PDF, automatisez les frais mensuels récurrents, suivez les commentaires des factures et affichez des rapports détaillés sur les factures, les transactions ou les paiements. Les options de data mining de ProClass étendent ensuite toutes les données client, créant ainsi des requêtes personnalisées pouvant être exportées directement vers Excel. Les rapports de bibliothèque pour les listes d'élèves, les relevés et les listes de cours quotidiennes peuvent également être exportés dans des formats populaires tels que PDF, Excel, XML, Word, Tiff ou une multitude de types de fichiers web utiles.

ProClass - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ProClass - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

ProClass - Avis

ProClass - Avis

Note globale
4,3
/
5
Excellent
13

Très bien
6

Moyen
1

Médiocre
0

Mauvais
2

Rapport qualité-prix
4,1
Fonctionnalités
3,9
Simplicité d'utilisation
3,7
Support client
4,5
86% des utilisateurs recommandent cette application
Kia M.

ProClass is Pro!

Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.


Traduire avec Google Translate
Daniela E.

ProClass has tripled my productivity!

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!


Traduire avec Google Translate
Utilisateur vérifié

Marketing savvy folks should not use Proclass


Traduire avec Google Translate
Peter S.

ProClass for a Lifelong Learning organization

We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.


Traduire avec Google Translate
Skye F.

ProClass Tops Many Systems

I would choose ProClass for your management system if you are looking to upgrade or change. I am very pleased with PC and will continue to use them for the foreseeable future.


Traduire avec Google Translate
Kia M.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français

ProClass is Pro!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/08/2019
Provenance de l'avis : Capterra

Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

Avantages

The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

Inconvénients

I wish the manual covered more material. But the manual leaves off, the customer service covers.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Daniela E.
Secteur d'activité: Enseignement primaire et secondaire
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

ProClass has tripled my productivity!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/09/2018
Provenance de l'avis : SoftwareAdvice

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

Avantages

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

Inconvénients

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Traduire en français

Marketing savvy folks should not use Proclass

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/03/2018
Provenance de l'avis : GetApp

Avantages

Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

Inconvénients

Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there.

The API is a joke. It is not a fully developed API so expect to do some heavy coding.

Traduire en français

Réponse de ProClass

While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly.

To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale.

We do provide the following features and more to assist with your marketing efforts.

*Unlimited bulk email with customizable templates.
*Unlimited SMS messaging to contacts where mobile provider information is collected
*Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants
*Easy export of data for use with other tools
*Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization.
*Industry leading relationship tracking across multiple accounts and families.
*Customizable online registration class listings.
*Social media integration
*Online registration and customer portal site language translation
*Read only REST API

These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures.

Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Peter S.
Secteur d'activité: Enseignement primaire et secondaire
Taille de l'entreprise: 2-10 employés
Traduire en français

ProClass for a Lifelong Learning organization

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/08/2018
Provenance de l'avis : SoftwareAdvice

We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

Avantages

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

Inconvénients

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Skye F.
Secteur d'activité: Enseignement primaire et secondaire
Taille de l'entreprise: 13-50 employés
Traduire en français

ProClass Tops Many Systems

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/08/2018
Provenance de l'avis : SoftwareAdvice

I would choose ProClass for your management system if you are looking to upgrade or change. I am very pleased with PC and will continue to use them for the foreseeable future.

Avantages

I am a marketing and communications director and have worked with many registration, ticketing and software systems throughout education, arts and the performing arts - ranging from Tessitura to Ticket Sage to Salesforce and more. I started at a new company about 6 months ago and it was my first experience with ProClass and at first I was a little leery of the program; however they have topped my expectations. Their software is current with needed API's for the new website that I am in the process of designing. They are at the helm of design with easy-to-load classes and design formats. It is a good system for donors. The staff of PC is available to answer questions. They are more then corporative when I ask for something to be done and they take new integration suggestions readily. Currently they are building on a suggestion that I gave them a few weeks ago. I have been very happy with ProClass and believe it is a great class and donor management system for our school.

Inconvénients

The only con that I can think of is I wish there was a way to choose certain reports and have them queued to email to me daily instead of having to go into the system and pull them.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
7,9/10
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ProClass - Prix

ProClass - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ProClass - Fonctionnalités

ProClass - Fonctionnalités

API
Catalogue de produits
Contrôle d'accès
Fonctionnalité de recherche
Formulaires personnalisables
Gestion SEO
Gestion de contenu
Gestion de l'e-commerce
Gestion de site web
Gestion des commandes
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rapports et statistiques
Stratégie de marque personnalisable
Tableau de bord d'activités
Fonctionnalités
3,9/5
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

ProClass - FAQ

ProClass - FAQ

Voici quelques-unes des questions fréquentes sur ProClass.

Q. Quels sont les types de licence disponibles pour ProClass ?

Types de licences disponibles pour ProClass :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel ProClass ?

Nous n'avons pas d'informations sur les fonctionnalités de ProClass.

Q. Qui utilise ProClass ?

Utilisateurs habituels du logiciel ProClass :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues ProClass est-il disponible ?

Langues dans lesquelles ProClass est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ProClass ?

Types de licences disponibles pour ProClass:

Abonnement

Q. ProClass prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par ProClass.

Q. Avec quelles applications ProClass peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par ProClass.

Q. Quelles sont les ressources d'aide disponibles pour ProClass ?

Ressources d'aide disponibles pour ProClass :

Support téléphonique, Support en ligne, FAQ, Tutoriels vidéo