eWorkOrders is a web-based maintenance management solution for customer relationship management, asset management, work order management and employee management. The solution is offered by U.S. based firm, Information Professionals which offers staffing and facility management software for small and mid-sized businesses. Some of its customers are PennMutual, Neyer Management, Detroit Zoological Society, North Carolina Museum of Life & Science and Cushman & Wakefield.
The software ensures adequate management of labor and material resources. Its work order module allows users to generate work order numbers and enter order generation & completion dates with real-time tracking of work order status. The user can also then print the complete work order history for sharing and reporting purposes. The user can schedule planned maintenance of equipment and tag resources responsible for maintenance to send them an automated notification.
Users can also track assets including work equipment, vehicle and computers and laptops with eWorkOrder's integrated asset management module. Organizations can also manage in & out time of their employees and generate payroll and billing information. Administrators and managers can assign work orders to specific employees and track time spent by them on those work orders.
eWorkOrders also includes standard reports and queries for tracking and printing key performance metrics. Other features included are data management, inventory management, barcode scanning, billing and electronic signature. eWorkOrders is suitable across various sectors including real estates, municipalities, property managers, manufacturing and IT support. The solution can also be accessed through PDA, mobile or tablets.
We recently were asked to find a software that has the capability of our customers to create a work order request on line. Low and behold we already had it. After finding out about that, it took very little time to have it set up to our specs and was in use in very little time. That is what is so great about Eworkorders is that they have so many aspects of their software that I am still finding out new things, and that is after 10 years of using it.
I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come.
I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.
Easy way to provide feedback
It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.
I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!
eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.
As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.
eWorkOrders is more than we need. I am sure that we will only scratch the surface. Anytime I have had a question or recomendation for change over these 5 years, they have always been accomodating and helpful. Customer service is great and the relationship has always been valued.
Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.
The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)
We are using eWork Orders as a way for employees to report problems to our maintenance, housekeeping and information systems staff. We use it to track the status of current issues and as a historical record of completed jobs. eWork Orders was easy to get initially setup. We have been using the system for several years now and plan to uses it for many more.
The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.
The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however.
• eWorkOrders is a completely web based solution enabling organizations to save on heavy IT infrastructure.
• Users can track assets such as equipment, vehicle, buildings and computers with eWorkOrders.
• The intuitive interface allows users to open service requests, manage employee timesheets and reporting, all through a single web portal.
• With eWorkOrders, customers can track the live status of their request and can be alerted automatically as soon as their work is completed.
• With eWorkOrders, administrators can assign projects to employees and generate timesheets quickly.
Voici quelques-unes des questions fréquentes sur eWorkOrders.
Types de licences disponibles pour eWorkOrders :
À partir de: 35,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Fonctionnalités du logiciel eWorkOrders :
Utilisateurs habituels du logiciel eWorkOrders :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles eWorkOrders est disponible :
Types de licences disponibles pour eWorkOrders:
Appareils pris en charge par eWorkOrders :
Android, iPhone, iPad
Nous n'avons pas d'informations sur les intégrations offertes par eWorkOrders.
Ressources d'aide disponibles pour eWorkOrders :
Base de connaissances, Support téléphonique, Tutoriels vidéo