Vonigo

Vonigo

Un logiciel cloud de maintenance sur site

4,7/5 (66 avis)

Vonigo - Présentation

Description du logiciel Vonigo

Vonigo est un logiciel de gestion d'affaire dans le cloud qui aide les organisations à optimiser les différentes étapes du processus de prestation de services, notamment les demandes des clients, la facturation, les paiements, le reporting et les impôts. Le logiciel est accessible via n'importe quel appareil, y compris les tablettes et les appareils mobiles, à l'aide d'applications sur navigateur.

Vonigo permet aux utilisateurs de rationaliser les services d'entreprise en offrant des fonctionnalités de gestion des ordres de travail, des relations clients, des devis à l'aide d'outils mobiles et des stocks, de paiement en ligne et de facturation. Le logiciel fournit un répertoire d'utilisateurs et un historique complet des interactions avec chaque client, ainsi que des signatures électroniques sur les devis, les ordres de travail, les factures et les contrats, tout en fournissant des rapports basés sur la localisation. Le moteur de réservation en ligne de Vonigo s'intègre au site web existant du client pour améliorer son expérience et peut être configuré pour répondre à ses besoins.

L'outil automatise également les itinéraires de livraison et le processus de répartition, tout en s'intégrant à des applications tierces telles que QuickBooks et Google Analytics pour la comptabilité, le reporting et l'analytique. Vous profitez également d'un call center qui permet de gérer les appels depuis un tableau de bord et des paramètres d'autorisation de l'utilisateur basés sur les rôles pour améliorer la sécurité.

Vonigo prend en charge les entreprises de toutes envergures, y compris les entreprises à emplacement unique, les franchises et les entreprises sur plusieurs sites. La solution dispose d'une vaste liste de clientèle, des start-up aux entreprises du Fortune 500.

Vonigo - Présentation

Prix

À partir de
98,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Vonigo - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Vonigo : Vonigo can be accessed on any device type including tablets and smartphones
Capture d'écran pour Vonigo : Vonigo can be accessed on any device type including tablets and smartphones Capture d'écran pour Vonigo : Vonigo helps manage client relations Capture d'écran pour Vonigo : Vonigo helps define sales territories and schedule teams efficiently Capture d'écran pour Vonigo : Vonigo offers tools for scheduling teams efficiently Capture d'écran pour Vonigo : Vonigo provides dispatch and route automation features Capture d'écran pour Vonigo : Vonigo provides users with dashboard features

Vonigo - Avis

Vonigo - Avis

Note globale
4,7
/
5
Excellent
49

Très bien
15

Moyen
1

Médiocre
0

Mauvais
1

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,4
Support client
4,8
97% des utilisateurs recommandent cette application
Sawyer W.

Completely Custom Solution!!


Traduire avec Google Translate
Kyle T.

Overall, it's been fantastic.

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!


Traduire avec Google Translate
Reed G.

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

easy to implement - Team in Support has become essential really helps.


Traduire avec Google Translate
John A.

Expectations Exceeded

I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???


Traduire avec Google Translate
Matthew R.

Future of Field Service Software

My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well).

One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days.

This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature.

Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability.

Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.


Traduire avec Google Translate
Sawyer W.
Secteur d'activité: Automobile
Taille de l'entreprise: 13-50 employés
Traduire en français

Completely Custom Solution!!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/05/2019
Provenance de l'avis : Capterra

Avantages

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of.

On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city.

The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all.

All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Inconvénients

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else.

Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Kyle T.
Traduire en français

Overall, it's been fantastic.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/02/2018
Provenance de l'avis : Capterra

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Avantages

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Inconvénients

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Reed G.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 51-200 employés
Traduire en français

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/07/2018
Provenance de l'avis : Capterra

easy to implement - Team in Support has become essential really helps.

Avantages

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Inconvénients

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

John A.
Secteur d'activité: Automobile
Taille de l'entreprise: 13-50 employés
Traduire en français

Expectations Exceeded

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 26/11/2016
Provenance de l'avis : Capterra

I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???

Avantages

It will completely handle and track my business with the functionality of growing with us as we grow.

Inconvénients

NOTHING!!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Matthew R.
Traduire en français

Future of Field Service Software

Publié le 12/11/2015
Provenance de l'avis : Capterra

My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well).

One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days.

This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature.

Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability.

Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.

Note détaillée

Simplicité d'utilisation
Support client

Recommandation utilisateur
9,1/10
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Vonigo - Prix

Vonigo - Prix

À partir de
98,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Vonigo - Fonctionnalités

Vonigo - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 66 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Vonigo - FAQ

Vonigo - FAQ

Voici quelques-unes des questions fréquentes sur Vonigo.

Q. Quels sont les types de licence disponibles pour Vonigo ?

Types de licences disponibles pour Vonigo :

À partir de: 98,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Vonigo ?

Nous n'avons pas d'informations sur les fonctionnalités de Vonigo.

Q. Qui utilise Vonigo ?

Utilisateurs habituels du logiciel Vonigo :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues Vonigo est-il disponible ?

Langues dans lesquelles Vonigo est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Vonigo ?

Types de licences disponibles pour Vonigo:

Abonnement

Q. Vonigo prend-il en charge les appareils mobiles ?

Appareils pris en charge par Vonigo :

Android, iPhone, iPad

Q. Avec quelles applications Vonigo peut-il s'intégrer ?

Applications s'intégrant à Vonigo :

AskNicely, Authorize.net, Google Analytics, Google Calendar, Nectar Desk, QuickBooks, QuickBooks, QuickBooks Online, WebMerge

Q. Quelles sont les ressources d'aide disponibles pour Vonigo ?

Ressources d'aide disponibles pour Vonigo :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo