HouseCall

HouseCall

Web-based work order management software

4.7/5 (2067 avis)

HouseCall - Présentation

Description du logiciel HouseCall

HouseCall, offered by Codefied, is a cloud-based work order management software that enables service professionals and customers to schedule, invoice, and dispatch field management jobs. The product caters to the needs of small & mid-sized companies, as well as for self-employed service professionals. HouseCall offers scheduling & dispatching features that enable users to manage their dispatch calendars from web-based or mobile devices, and keep a track of job status across a work-order life cycle. The product also maintains a database of customer related information including customer profile, jobs history, and payments & invoices data, keeping a detailed record of transaction history. In-app messaging feature of the product enables centralized messaging with the customer, making job-flows more efficient. HouseCall offers a live map functionality that enables the tracking of daily routes & employee locations, and map service addresses. The software also offers automation in invoices & payments collections with features such as auto-generation & dispatch of invoices, accepting credit card payments online or through phones, and scanning or keying cards without having to swipe them. HouseCall has a database of all types of service professionals including, handyman, plumbers, electricians, house maids, carpet cleaners, window washers, locksmiths, and pest control, among others. The product offers calendar synchronization with Google calendars and integration with third-party accounting software’s such as QuickBooks.

HouseCall - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month


HouseCall - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour HouseCall : HouseCall customized postcard generation for marketing purposes
Capture d'écran pour HouseCall : HouseCall customized postcard generation for marketing purposes Capture d'écran pour HouseCall : HouseCall dashboard view for tracking current job status Capture d'écran pour HouseCall : HouseCall employee dispatch calendar view Capture d'écran pour HouseCall : HouseCall iOS & Android based Field Service Management App Capture d'écran pour HouseCall : HouseCall offers area based job screening Capture d'écran pour HouseCall : HouseCall offers payment deduction by scanning credit card through mobile

HouseCall - Avis

HouseCall - Avis

Note globale
4.7
/
5 2067 avis
Excellent
1642

Très bien
347

Moyen
47

Médiocre
19

Mauvais
12

Rapport qualité-prix
4.7
Fonctionnalités
4.5
Simplicité d'utilisation
4.7
Support client
4.8
96% des utilisateurs recommandent cette application
Chase C.

Great Software for Residential Service

HCP handles a lot of my business for me. It even has online booking features.


Traduire avec Google Translate
Brian E.

Housecall Pro Getting Better With Age.

We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.


Traduire avec Google Translate
Jennifer D.

Great Product

MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call


Traduire avec Google Translate
Ben H.

HCP listens

We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services.


Traduire avec Google Translate
William K.

Why House Call Pro

My availability calander being available to customers who visit my website is the number one reason I've doubled my business in the past year.
I'm thrilled with it.


Traduire avec Google Translate
Chase C.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great Software for Residential Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/12/2019
Provenance de l'avis : Capterra

HCP handles a lot of my business for me. It even has online booking features.

Avantages

Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.

Inconvénients

Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian E.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Housecall Pro Getting Better With Age.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2019
Provenance de l'avis : Capterra

We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.

Avantages

Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app.

Inconvénients

Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jennifer D.
Secteur d'activité: Génie mécanique ou industriel
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/09/2019
Provenance de l'avis : Capterra

MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call

Avantages

The owners were use too and liked a different dispatching/invoicing system. When I was hired as the Office Manager I was trained to use that system but always felt like it was out dated and not user friendly. I ran across an ad for house call pro on social media. I immediately loved what I saw, the ease of the program and how customers could make payments online and leave reviews for our business and technician experience. I showed the owners and we made the switch to housecall pro and have never regretted it.

Inconvénients

I wish the system could notify me when my technicians went in route, started there job and finished there job. Wish some sort of push notification or a chime when the dash board is open

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ben H.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

HCP listens

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/09/2019
Provenance de l'avis : Capterra

We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services.

Avantages

I like that a conference call was set up with me to discuss a major issue I had with billing multiple contact/dept clients. They listened to my concerns and within 2 hours made a change to the software they we now utilize on a weekly basis.

Inconvénients

There's still a few buttons that need to be accessible a little easier. For instance, the client search has too many steps to be the single most used button. (that's why we have hcp is to keep track of our clients info etc. (too many un-needed steps). You've made me click the client page, then I have to select the search bar... which happens to be on the opposite end of the screen. Either have the search bar auto fill (start curser there) so we can click client, and then start typing the clients name, or (my preference) add the search bar to the header and have it accessible from every page.

2nd biggest fix requested: I really wish we would get a notification similar to when a invoice doesn't connect with QBO properly for when our text and emails don't go through to the client. We love the software so much that we use the omw, finish tabs as well as sending estimates via email... and it's frustrating hearing the client didn't receive the notification only to then learn we had a missing letter or wrong digit etc. that we could have caught initially. It makes the client feel like we've forgotten them when they are expecting the notification and we do our part, but they don't receive it.... and we don't know that it didn't get completed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

William K.
Secteur d'activité: Musique
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Why House Call Pro

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/09/2019
Provenance de l'avis : Capterra

My availability calander being available to customers who visit my website is the number one reason I've doubled my business in the past year.
I'm thrilled with it.

Avantages

About a year ago I got a call from someone from House Call Pro requesting to schedule a demo on my laptop.
I requested an in person demo.
I went to San Diego and talked with the amazing people there.
I was told I could have a software that would allow my customers to schedule an appointment online from my website. I was floored because I was looking for exactly that. Plus they could set me up so after I was finished with a service call I could send my customer an invoice that they could use to pay me with a credit card and also I could use the software to record that they payed by check or cash as well. I would have a complete CRM and at a very affordable price.

Inconvénients

I realized early on that in order for me to benefit from using this software I'd have to really use it to it's full potential.
Most if the time if I dropped the ball it was because I did not fully utilize the full capacity of the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.4/10
Basé sur 2 067 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HouseCall - Prix

HouseCall - Prix

À partir de
N/A
Essai gratuit
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month

Rapport qualité-prix
4.7/5
Basé sur 2 067 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HouseCall - Fonctionnalités

HouseCall - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 2 067 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur HouseCall

Plus d'informations sur HouseCall

HouseCall - Principales fonctionnalités

  • Accept payments directly from phones
  • Advanced reporting
  • Automate OMW notifications
  • Billing & invoicing module
  • Centralized messaging with customers
  • Customer database module
  • GPS vehicle tracking
  • Generating & dispatching invoices
  • Google Calendar online integration
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Calendar
  • Live maps
  • Low-fee credit card processing
  • Real-time dispatching
  • Scheduling & dispatching
  • Send out reminders
  • Unlimited email re-marketing
  • iOS and Android Apps

Avantages

● HouseCall removes paperwork and automates payments, enabling service providers to focus on the core job.
● The scheduling & dispatch module of the product enables business owners to manage dispatch calendars of employees, tracking the status of their jobs from start to the end.
● The product offers iOS and Android apps that are synced in real-time with its desktop software, enabling users to view their dispatch views, take payments, and view their next dispatch location on their smartphones.
● HouseCall enables the generation of automated invoices, and capture of payments instantly through credit card scanning on smartphones.
● The product offers flexible pricing options with the capability to offer monthly, semi – annual, and annual pricing plans.

HouseCall - FAQ

HouseCall - FAQ

Voici quelques-unes des questions fréquentes sur HouseCall.

Q. Quels sont les types de licence disponibles pour HouseCall ?

Types de licences disponibles pour HouseCall :

Type de licence: Gratuit, Licence unique, Abonnement

Essai gratuit: Non disponible

Monthly: • 1 User – Free • 10 Users - $79 per month + $99 one time activation fee • Unlimited Users - $199 per month + $99 one time activation fee Semi-Annual: • 1 User – Free • 10 Users - $79 per month • Unlimited Users - $189 per month Annual: • 1 User – Free • 10 Users - $69 per month • Unlimited Users - $175 per month

Q. Quelles sont les principales fonctionnalités du logiciel HouseCall ?

Fonctionnalités du logiciel HouseCall :

  • Accept payments directly from phones
  • Advanced reporting
  • Automate OMW notifications
  • Billing & invoicing module
  • Centralized messaging with customers
  • Customer database module
  • GPS vehicle tracking
  • Generating & dispatching invoices
  • Google Calendar online integration
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Calendar
  • Live maps
  • Low-fee credit card processing
  • Real-time dispatching
  • Scheduling & dispatching
  • Send out reminders
  • Unlimited email re-marketing
  • iOS and Android Apps

Q. Qui utilise HouseCall ?

Utilisateurs habituels du logiciel HouseCall :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues HouseCall est-il disponible ?

Langues dans lesquelles HouseCall est disponible :

anglais

Q. Quels sont les types de licence disponibles pour HouseCall ?

Types de licences disponibles pour HouseCall:

Gratuit, Licence unique, Abonnement

Q. HouseCall prend-il en charge les appareils mobiles ?

Appareils pris en charge par HouseCall :

Android, iPhone

Q. Avec quelles applications HouseCall peut-il s'intégrer ?

Applications s'intégrant à HouseCall :

Google Calendar, QuickBooks

Q. Quelles sont les ressources d'aide disponibles pour HouseCall ?

Ressources d'aide disponibles pour HouseCall :

Support en ligne, Support téléphonique