Revel Systems - Présentation
Description du logiciel Revel Systems
Revel Systems POS fournit une solution unique destinée aux entreprises sur plusieurs sites pour les ventes d'iPad. Revel a été conçu pour s'intégrer à un large éventail d'entreprises. Bien qu'elles offrent une solution de point de vente complète, les fonctionnalités de l'application vont bien au-delà pour inclure le CRM, la gestion des stocks, les commandes automatisées, etc. Revel Systems POS s'intègre à de nombreuses applications professionnelles tierces renommées pour permettre aux utilisateurs de l'intégrer à des programmes de comptabilité et de reporting.
Revel Systems POS gère les points de vente depuis une interface intuitive unique. L'application comprend la planification du personnel, le suivi et la gestion des inventaires ainsi que des rapports détaillés pour réduire le besoin de logiciels supplémentaires.
L'application fournit un CRM qui stocke les données client, y compris l'historique des achats, les préférences, etc. Revel Systems POS offre également une prise en charge matérielle avec un lecteur de cartes fonctionnant via le connecteur à 30 broches, qui permet également de recharger l'iPad. L'application prend en charge d'autres appareils liés aux points de vente, y compris les imprimantes.
Le logiciel dispose d'une API et d'une fenêtre d'interface utilisateur graphique (GUI) entièrement personnalisables. Les fonctions de sécurité incluent la conformité au PCI-P2 PE. Revel Systems POS permet également aux entreprises d'accepter les bitcoins comme moyen de paiement.
Revel Systems - Présentation
Prix
Types de licence
Revel Systems - Fonctionnalités
Media
Revel Systems - Avis
Revel Systems - Avis
Great
Amazing features and functionality for accurate business analysis
Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!
Only good if your needs are very Basic
Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"
It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?
They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.
Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.
When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.
I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.
They will keep taking your money after you have finished with the software
The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.
Good POS Software
Revel is a much better POS system than previously used. It makes opening and closing very simple. Inventory is fairly simple. I like the look of the software. Definitely recommend it.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great
Avantages
It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Inconvénients
It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Réponse de Revel Systems
Bailey,
Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!
If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/
I hope this helps! Please reach out to us if you have any questions.
- Holden at Revel
Amazing features and functionality for accurate business analysis
Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!
Avantages
The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.
Inconvénients
I have three specific areas of opportunity for Revel.
1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more.
2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates.
3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers.
Only good if your needs are very Basic
Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"
It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?
They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.
Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.
When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.
I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.
Avantages
Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
Inconvénients
Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.
Réponse de Sarah
Hi Michael,
I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.
I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.
Regards,
Sarah, Customer Advocacy Manager at Revel
They will keep taking your money after you have finished with the software
The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.
Avantages
Everything in one place like online ordering.
Inconvénients
Complicated and were happy to charge for any addition or even when the service was cancelled they kept charging and would not refund. They said they can not refund even though no service was provided. Problems with accounts and over charging was a common occurance during our two years with Revel. I would highly recommend people look at other systems before going with Revel.
Good POS Software
Revel is a much better POS system than previously used. It makes opening and closing very simple. Inventory is fairly simple. I like the look of the software. Definitely recommend it.
Avantages
Nice clean look and fairly easy to find what you're looking for.
Good POS software that can help you clean up your POS offerings.
Provides fairly good POS protection and security for your business.
Closing and opening is very simple. Saves a good amount of time from previous system used.
Inconvénients
When you have two items and only one is discounted, the discount shows in the second item as well. This makes it hard to get the price right. Have had to do a manual discount, rather than percentage to work around this.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Revel Systems - Prix
Revel Systems - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Revel Systems - Fonctionnalités
Revel Systems - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Revel Systems - FAQ
Revel Systems - FAQ
Voici quelques-unes des questions fréquentes sur Revel Systems.
Q. Quels sont les types de licence disponibles pour Revel Systems ?
Types de licences disponibles pour Revel Systems :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Revel Systems ?
Nous n'avons pas d'informations sur les fonctionnalités de Revel Systems.
Q. Qui utilise Revel Systems ?
Utilisateurs habituels du logiciel Revel Systems :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Revel Systems est-il disponible ?
Langues dans lesquelles Revel Systems est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Revel Systems ?
Types de licences disponibles pour Revel Systems:
Abonnement
Q. Revel Systems prend-il en charge les appareils mobiles ?
Appareils pris en charge par Revel Systems :
iPad
Q. Avec quelles applications Revel Systems peut-il s'intégrer ?
Applications s'intégrant à Revel Systems :
Arcade, Como, Deputy, Elina, Homebase, Marketman, QSROnline, QuickBooks, Tanda, Workato
Q. Quelles sont les ressources d'aide disponibles pour Revel Systems ?
Ressources d'aide disponibles pour Revel Systems :
Support en ligne, Support téléphonique, FAQ
