Revel Systems

Le meilleur système de point de vente pour iPad

3,8 /5 (286 avis) Donnez votre avis !

Revel Systems - Présentation

Description du logiciel Revel Systems

Revel Systems POS fournit une solution unique destinée aux entreprises sur plusieurs sites pour les ventes d'iPad. Revel a été conçu pour s'intégrer à un large éventail d'entreprises. Bien qu'elles offrent une solution de point de vente complète, les fonctionnalités de l'application vont bien au-delà pour inclure le CRM, la gestion des stocks, les commandes automatisées, etc. Revel Systems POS s'intègre à de nombreuses applications professionnelles tierces renommées pour permettre aux utilisateurs de l'intégrer à des programmes de comptabilité et de reporting.

Revel Systems POS gère les points de vente depuis une interface intuitive unique. L'application comprend la planification du personnel, le suivi et la gestion des inventaires ainsi que des rapports détaillés pour réduire le besoin de logiciels supplémentaires.

L'application fournit un CRM qui stocke les données client, y compris l'historique des achats, les préférences, etc. Revel Systems POS offre également une prise en charge matérielle avec un lecteur de cartes fonctionnant via le connecteur à 30 broches, qui permet également de recharger l'iPad. L'application prend en charge d'autres appareils liés aux points de vente, y compris les imprimantes.

Le logiciel dispose d'une API et d'une fenêtre d'interface utilisateur graphique (GUI) entièrement personnalisables. Les fonctions de sécurité incluent la conformité au PCI-P2 PE. Revel Systems POS permet également aux entreprises d'accepter les bitcoins comme moyen de paiement.

Revel Systems - Présentation

Prix

À partir de
79,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Revel Systems - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Royaume-Uni, Australie, Chine, Inde, Allemagne
Langues
anglais

Médias

Revel Systems POS in use at a catering business
Revel POS on iPad in use in a restaurant
Shoe sales with Revel POS
Revel Systems POS for iPad
Capture d'écran pour Revel Systems : Revel Systems POS in use at a catering business Capture d'écran pour Revel Systems : Revel POS on iPad in use in a restaurant Capture d'écran pour Revel Systems : Shoe sales with Revel POS Capture d'écran pour Revel Systems : Revel Systems POS for iPad

Revel Systems - Avis

Revel Systems - Avis

Note globale
3,8
/
5
Excellent
134

Très bien
63

Moyen
26

Médiocre
17

Mauvais
46

Rapport qualité-prix
3,5
Fonctionnalités
3,7
Simplicité d'utilisation
3,8
Support client
3,5
69% des utilisateurs recommandent cette application
Bailey R.

Great


Traduire avec Google Translate
Utilisateur vérifié

Pretty, but Problematic

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.


Traduire avec Google Translate
Michael U.

Only good if your needs are very Basic

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.


Traduire avec Google Translate
Utilisateur vérifié

Revel is a smart choice for small business owners looking to use the iPad as their POS

A POS system that is reliable most of the time.


Traduire avec Google Translate
Rachel L.

They will keep taking your money after you have finished with the software

The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.


Traduire avec Google Translate
Bailey R.
Secteur d'activité: Musées et institutions
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Great

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/08/2018
Provenance de l'avis : Capterra

Avantages

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Inconvénients

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Traduire en français

Réponse de Revel Systems

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Pretty, but Problematic

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/05/2019
Provenance de l'avis : Capterra

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Avantages

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Inconvénients

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Traduire en français

Réponse de Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Michael U.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Only good if your needs are very Basic

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/04/2018
Provenance de l'avis : SoftwareAdvice

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"

It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Avantages

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Inconvénients

Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Traduire en français

Réponse de Sarah

Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Utilisateur vérifié
Secteur d'activité: Production audiovisuelle
Traduire en français
Traduire en français

Revel is a smart choice for small business owners looking to use the iPad as their POS

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 30/04/2018
Provenance de l'avis : Capterra

A POS system that is reliable most of the time.

Avantages

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Inconvénients

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Traduire en français

Réponse de Revel Systems

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at community@revelsystems.com.

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Rachel L.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

They will keep taking your money after you have finished with the software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/05/2020
Provenance de l'avis : SoftwareAdvice

The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.

Avantages

Everything in one place like online ordering.

Inconvénients

Complicated and were happy to charge for any addition or even when the service was cancelled they kept charging and would not refund. They said they can not refund even though no service was provided. Problems with accounts and over charging was a common occurance during our two years with Revel. I would highly recommend people look at other systems before going with Revel.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Recommandation utilisateur
7,7/10
Basé sur 286 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Revel Systems - Prix

Revel Systems - Prix

À partir de
79,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,5/5
Basé sur 286 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Revel Systems - Fonctionnalités

Revel Systems - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3,7/5
Basé sur 286 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Revel Systems - FAQ

Revel Systems - FAQ

Voici quelques-unes des questions fréquentes sur Revel Systems.

Q. Quels sont les types de licence disponibles pour Revel Systems ?

Types de licences disponibles pour Revel Systems :

À partir de: 79,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Revel Systems ?

Nous n'avons pas d'informations sur les fonctionnalités de Revel Systems.

Q. Qui utilise Revel Systems ?

Utilisateurs habituels du logiciel Revel Systems :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Revel Systems est-il disponible ?

Langues dans lesquelles Revel Systems est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Revel Systems ?

Types de licences disponibles pour Revel Systems:

Abonnement

Q. Revel Systems prend-il en charge les appareils mobiles ?

Appareils pris en charge par Revel Systems :

iPad

Q. Avec quelles applications Revel Systems peut-il s'intégrer ?

Applications s'intégrant à Revel Systems :

Arcade, Como, Deputy, Elina, Homebase, Marketman, QSROnline, QuickBooks Online Advanced, Tanda, Workato

Q. Quelles sont les ressources d'aide disponibles pour Revel Systems ?

Ressources d'aide disponibles pour Revel Systems :

Support en ligne, Support téléphonique, FAQ