En savoir plus sur Revel Systems

Revel Systems POS fournit une solution unique destinée aux entreprises sur plusieurs sites pour les ventes d'iPad. Revel a été conçu pour s'intégrer à un large éventail d'entreprises. Bien qu'elles offrent une solution de point de vente complète, les fonctionnalités de l'application vont bien au-delà pour inclure le CRM, la gestion des stocks, les commandes automatisées, etc. Revel Systems POS s'intègre à de nombreuses applications professionnelles tierces renommées pour permettre aux utilisateurs de l'intégrer à des programmes de comptabilité et de reporting.

Revel Systems POS gère les points de vente depuis une interface intuitive unique. L'application comprend la planification du personnel, le suivi et la gestion des inventaires ainsi que des rapports détaillés pour réduire le besoin de logiciels supplémentaires.

L'application fournit un CRM qui stocke les données client, y compris l'historique des achats, les préférences, etc. Revel Systems POS offre également une prise en charge matérielle avec un lecteur de cartes fonctionnant via le connecteur à 30 broches, qui permet également de recharger l'iPad. L'application prend en charge d'autres appareils liés aux points de vente, y compris les imprimantes.

Le logiciel dispose d'une API et d'une fenêtre d'interface utilisateur graphique (GUI) entièrement personnalisables. Les fonctions de sécurité incluent la conformité au PCI-P2 PE. Revel Systems POS permet également aux entreprises d'accepter les bitcoins comme moyen de paiement.


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Revel Systems ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

À partir de

99,00 $US
mois
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Simplicité d’utilisation

3,7 (323)
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Rapport qualité-prix

3,4 (323)
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Service client

3,4 (323)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

3,7 /5
(323)
Rapport qualité-prix
3,4/5
Fonctionnalités
3,6/5
Simplicité d'utilisation
3,7/5
Support client
3,4/5

Vous avez déjà Revel Systems ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 323
Chip
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Just what I needed (and didn't even know that I needed!)

Publié le 07/10/2016

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during...

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.”

I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption.

In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact.

Little things like the following mean the world to me:

1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps.
2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen.
3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available.
4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them!

In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it.

Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories.

I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly.

If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better.

As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable.

Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat.

A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results.

Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live.

What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning.

And, with that, I'll step down from my soapbox.

Avantages

Flexibility -- ability to configure to work the way MY BUSINESS works
Customer support and training

Inconvénients

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Réponse de Revel Systems

Hello Chip,

Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish.

Cheers and thank you again.
-Sarah, Community Manager, Revel Systems

Utilisateur vérifié
Note globale
  • Secteur d'activité : Musées et institutions
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Extensive functionality

Publié le 13/09/2019

Despite the technical issues, our experience with Revel has been great due to its user-friendliness...

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Avantages

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Inconvénients

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Alternatives envisagées 

Square Point of Sale

Pourquoi passer à Revel Systems

Revel has better back-end management
Matt
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation

Total Disappoinment

Publié le 31/10/2017

I'd stay away from this system and this company. I'm a small business owner and I've spent more...

I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Avantages

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Inconvénients

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Pretty, but Problematic

Publié le 15/05/2019

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the...

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Avantages

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Inconvénients

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Réponse de Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Clayton
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great system for multiple locations

Publié le 23/06/2023

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc....

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc. Overall, it is a solid POS system.

Avantages

The backend reporting and ability to view multiple locations from one place.

Inconvénients

The online ordering and loyalty systems are not good.

Afficher 5 avis sur 323 Lire tous les avis

Revel Systems - FAQ

Voici quelques-unes des questions fréquentes sur Revel Systems.

Types de licences disponibles pour Revel Systems :

  • À partir de : 99,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Revel Systems :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Revel Systems est disponible :

anglais

Appareils pris en charge par Revel Systems :

iPad (mobile)

Applications s'intégrant à Revel Systems :

Adobe Commerce, CimpleBox, QuickBooks Online Advanced, Shopify, X-Cart, Xero

Ressources d'aide disponibles pour Revel Systems :

Service client/e-mail, FAQ/forums, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Revel Systems.