Bookeo

Bookeo

Pas de commissions, ni de frais fixes ou par personne.

4.3/5 (58 avis)

Bookeo - Présentation

Bookeo est le système de réservation en ligne de tours de vous offre toutes les fonctionnalités dont vous avez besoin pour gérer et développer votre activité.
Parfait pour Escape Rooms, balades gourmandes, charters et pedal parties, parmi bien d’autres.

Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais et 18 autres, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc, ukrainien

Bookeo - Avis

Note globale
4.3/5
83% d'avis positifs
34
Excellent
14
Très bien
6
Moyen
2
Médiocre
2
Horrible
Rod V.
Traduire avec Google Translate

We are a medical facility and Bookeo is by far the most versatile solution for running an office!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/11/2017
Provenance de l'avis : Capterra

Everything under the Sun - and it always WORKS!

Avantages

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

Inconvénients

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Réponse de Bookeo

Hi Rod,

Thank you for the totally awesome review!
So happy you are pleased with Bookeo and our support.

Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
David W.
Traduire avec Google Translate

Happy customer for 7+ years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/12/2018
Provenance de l'avis : Capterra

I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you.

Avantages

It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.

Inconvénients

There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).

Réponse de Bookeo

Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking.

If there's ever anything we can help with in the future, you know we're always here.

Thanks again
Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Billy G.
Traduire avec Google Translate

Great product!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/09/2018
Provenance de l'avis : Capterra

It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

Avantages

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

Inconvénients

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder.

Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Réponse de Bookeo

Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks!
It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Noel K.
Traduire avec Google Translate

Great booking software for our escape room business!!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/08/2018
Provenance de l'avis

Avantages

Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

Inconvénients

There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jenny P.
Traduire avec Google Translate

Unparelled Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/01/2019
Provenance de l'avis : Capterra

My overall experience with Bookeo has been great if I have had problems ( which I have had at times) they have helped me and sent detailed emails with link to the reletive info in their detailed online help brochure.
Even when I have sometime had to email them twice they have still promptly sent the links needed

Avantages

It is relatively easy to use once you get the hang of it, to enter new tours etc is easy

Inconvénients

It is not so easy to change things when set for example to block all the spaces on a walk when full is easy but if someone then cancels it is not so easy to unblock it. The fact that you cannot have more than one tour of the same name, operating at the same time even though it has different additions e.g. you have to add meals as options and it did not seem to work when I tried it and I had to delete the offer until I can work it out, maybe it's mebut I will be asking for more info very soon and I know it will be sorted

Réponse de Bookeo

Jenny, thank you for the detailed review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out!

Cheers
Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Recommandation utilisateur
8.8/10
Calculé à partir de 58 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Bookeo - Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Pas de commissions, ni de frais fixes ou par personne sur les réservations.
Nous ne facturons que les frais d'abonnement mensuel peu élevés.

Rapport qualité-prix
4.2/5
Calculé à partir de 58 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Bookeo - Fonctionnalités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des médias sociaux
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables

  • Base de données de contacts
  • Intégration CRM
  • Intégration des e-mails
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.2/5
Calculé à partir de 58 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur Bookeo

Bookeo - Principales fonctionnalités

Avantages

Bookeo ne facture qu’un abonnement mensuels fixe à des tarifs très avantageux. Certains concurrents facturent des commissions ou des frais sur les réservations ou des frais supplémentaires à vos clients.
Bookeo offre des outils innovants de promotion de réservation de tours pour dépasser la concurrence et attirer plus de clients.
Avec Bookeo vous éliminez les réservations en double, les non présentations et les longs appels téléphoniques.

Bookeo - FAQ

Voici quelques-unes des questions fréquentes sur Bookeo.

Q. Quels sont les types de licence disponibles pour Bookeo ?

Types de licences disponibles pour Bookeo :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Pas de commissions, ni de frais fixes ou par personne sur les réservations.
Nous ne facturons que les frais d'abonnement mensuel peu élevés.

Q. Quelles sont les principales fonctionnalités du logiciel Bookeo ?

Nous n'avons pas d'informations sur les fonctionnalités de Bookeo.

Q. Qui utilise Bookeo ?

Utilisateurs habituels du logiciel Bookeo :

Auto-entrepreneurs, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Bookeo est-il disponible ?

Langues dans lesquelles Bookeo est disponible :

chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour Bookeo ?

Types de licences disponibles pour Bookeo:

Abonnement

Q. Bookeo prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Bookeo.

Q. Avec quelles applications Bookeo peut-il s'intégrer ?

Applications s'intégrant à Bookeo :

2Checkout, BigCommerce, BirdEye, Mailchimp, Mailchimp, Shopify, Twitter, Wherewolf, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Bookeo ?

Ressources d'aide disponibles pour Bookeo :

FAQ, Base de connaissances, Support en ligne