Bookeo - Prix, fonctionnalités, avis et comparateur de logiciels

Bookeo

Pas de commissions, ni de frais fixes ou par personne.

4.3/5 (47 avis)

Bookeo - Présentation

Bookeo est le système de réservation en ligne de tours de vous offre toutes les fonctionnalités dont vous avez besoin pour gérer et développer votre activité.
Parfait pour Escape Rooms, balades gourmandes, charters et pedal parties, parmi bien d’autres.

Prix

À partir de
$40/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais et 17 autres, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, ukrainien

Bookeo - Avis

Note globale
4.3/5
81% d'avis positifs
28
Excellent
10
Très bien
5
Moyen
2
Médiocre
2
Horrible
Traduire avec Google Translate

My company is loosing a lot of money because of this application and no support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/05/2018
Provenance de l'avis : Capterra

NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

Avantages

no pros.

Inconvénients

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time.
Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

Réponse de Bookeo

Hi Lana,
I am sorry to read about the issues you are experiencing.
You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour.
Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page.
Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page.
If we can be of assistance, please do not hesitate to contact us.

Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

We are a medical facility and Bookeo is by far the most versatile solution for running an office!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/11/2017
Provenance de l'avis : Capterra

Everything under the Sun - and it always WORKS!

Avantages

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

Inconvénients

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Réponse de Bookeo

Hi Rod,

Thank you for the totally awesome review!
So happy you are pleased with Bookeo and our support.

Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Great product!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/09/2018
Provenance de l'avis : Capterra

It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

Avantages

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

Inconvénients

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder.

Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Réponse de Bookeo

Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks!
It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Shannon

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Great booking software for our escape room business!!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/08/2018
Provenance de l'avis

Avantages

Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

Inconvénients

There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Complete lack of accountability, any attempt to contact this company is met with only hostility.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/05/2018
Provenance de l'avis : Capterra

Inconvénients

A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers

Réponse de Bookeo

Hi Brittany,

I am sorry to read that you had a bad experience with our customer support. I checked the email thread and saw that you did report an issue with gift vouchers, but repeatedly refused to provide any details. You also used some abusive language towards our customer support agents.

Our technical support team answered promptly to your emails and asked multiple times to please provide more information about the issue. You refused to do this every time. They checked the gift voucher settings, and even tried to redeem a voucher. Everything seemed to be working correctly. And some vouchers had already been redeemed by your customers.

After many emails, you finally provided details of the issue, and our customer support team was able to identify that an incorrect gift certificate customization had been applied.

If customers provide details about an issue, or answer to the questions we ask, we can timely solve the problem they are experiencing.

Cheers
Alice

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Bookeo - Prix

À partir de
$40/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Pas de commissions, ni de frais fixes ou par personne sur les réservations.
Nous ne facturons que les frais d'abonnement mensuel peu élevés.

Bookeo - Fonctionnalités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des médias sociaux
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables

  • Base de données de contacts
  • Intégration CRM
  • Intégration des e-mails
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Bookeo

Bookeo - Principales fonctionnalités

Avantages

Bookeo ne facture qu’un abonnement mensuels fixe à des tarifs très avantageux. Certains concurrents facturent des commissions ou des frais sur les réservations ou des frais supplémentaires à vos clients.
Bookeo offre des outils innovants de promotion de réservation de tours pour dépasser la concurrence et attirer plus de clients.
Avec Bookeo vous éliminez les réservations en double, les non présentations et les longs appels téléphoniques.

Bookeo - FAQ

Voici quelques-unes des questions fréquentes sur Bookeo.

Q. Quels sont les types de licence disponibles pour Bookeo ?

Types de licences disponibles pour Bookeo :

À partir de: $40/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Pas de commissions, ni de frais fixes ou par personne sur les réservations.
Nous ne facturons que les frais d'abonnement mensuel peu élevés.

Q. Quelles sont les principales fonctionnalités du logiciel Bookeo ?

Nous n'avons pas d'informations sur les fonctionnalités de Bookeo.

Q. Qui utilise Bookeo ?

Utilisateurs habituels du logiciel Bookeo :

Auto-entrepreneurs, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues Bookeo est-il disponible ?

Langues dans lesquelles Bookeo est disponible :

chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hongrois, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, ukrainien

Q. Quels sont les types de licence disponibles pour Bookeo ?

Types de licences disponibles pour Bookeo:

Abonnement

Q. Bookeo prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Bookeo.

Q. Avec quelles applications Bookeo peut-il s'intégrer ?

Applications s'intégrant à Bookeo :

2Checkout, BigCommerce, BirdEye, Mailchimp, Mailchimp, Shopify, Twitter, Wherewolf, Wordpress, Xero

Q. Quelles sont les ressources d'aide disponibles pour Bookeo ?

Ressources d'aide disponibles pour Bookeo :

FAQ, Base de connaissances, Support en ligne

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