drchrono is a cloud based integrated electronic health records management (EHR) software that supports billing and practice management in addition to its EHR features. This software can be used by doctors and patients to schedule appointments, manage calendars, maintain patient records and avail billing & reimbursement facilities.
The integrated platform consists of three distinct tools for EHR, medical billing services and personal health records management. The vendor offers different pricing plans that support varying product functionalities. Asclepius is the starting edition comprising of only EHR features, Prometheus and Hippocrates edition support EHR and practice management while Apollo and Apollo+ editions provide managed billing services in addition to EHR and practice management.
drchrono EHR tool offers features such as online booking of appointments, patient check-in and on-boarding using iPads and clinical tools to customize medical forms. The tool also supports macro buttons which help in the creation, formatting and saving of notes and accessing them later on the web or iPad. The medical billing services functionality of the product supports reimbursements, billing ROI analysis and insights on collections activity via reporting and analytics dashboards. Onpatient is the personal health records management solution offered by drchrono, which supports online patient check-in, customization of on-boarding forms and enables patients to adhere to their treatment plans online. Patients can use this software to view their records and bills, message doctors and physicians directly and manage appointments and medication.
drchrono is HIPAA compliant, uses digital certificates issued by Digicert to ensure secure data transmission and is certified as a complete EHR by the ONC-ATCB. This software can be accessed as a web application on any device or using native apps on iPad, iPhone, Apple Watch or Android devices.
I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.
It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.
Where do I start… first of all, this is the WORST software I’ve EVER used.
1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.
I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.
To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.
There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.
Probabilité de recommander le produit
I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.
I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.
Probabilité de recommander le produit
It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.
SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company.
RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this".
SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.
Probabilité de recommander le produit
Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you.
It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to?
I've had many problems since I signed up in December of 2013, but this one is particularly revealing:
DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying:
"Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know."
It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice.
I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software.
Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month.
Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless.
Probabilité de recommander le produit
● drchrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.
● The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.
● The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.
● Higher editions of drchrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.
● The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.
Voici quelques-unes des questions fréquentes sur drchrono.
Types de licences disponibles pour drchrono :
À partir de: $199/mois
Type de licence: Freemium, Abonnement
version d'essai gratuite: Disponible
Prometheus - $199 /provider/month
Hippocrates - $279 /provider/month
Apollo - $499 /provider/month
Apollo Plus – Contact drchrono for price/quote
Fonctionnalités du logiciel drchrono :
Utilisateurs habituels du logiciel drchrono :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles drchrono est disponible :
Types de licences disponibles pour drchrono:
Appareils pris en charge par drchrono :
Android, iPhone, iPad
Applications s'intégrant à drchrono :
Ambra Health, Box, Demandforce, Grow, Grow, InvoiceSherpa, Square Point of Sale, theBillingBridge
Ressources d'aide disponibles pour drchrono :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo