DrChrono - Prix, fonctionnalités, avis et comparateur de logiciels

DrChrono

Cloud based EHR

4.2/5 (367 avis)

DrChrono - Présentation

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais, espagnol

DrChrono - Avis

Note globale
4.2/5
84% d'avis positifs
192
Excellent
115
Très bien
37
Moyen
12
Médiocre
11
Horrible
Traduire avec Google Translate

Great Foundation, Good value - Feedback is not heard

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2018
Provenance de l'avis : Capterra

Avantages

Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful.

App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface.

Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be.

The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

Inconvénients

DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff.

Any and all criticism is dismissed and blamed on the user (see their responses to reviews here).

Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients).

Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues.

Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono.

Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Better than any other EHR I have ever tried

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/04/2017
Provenance de l'avis : SoftwareAdvice

I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

Avantages

To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

Inconvénients

There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Traduire avec Google Translate

Excellent EHR when I started my practice

Publié le 22/06/2016
Provenance de l'avis : SoftwareAdvice

Avantages

I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.

Inconvénients

I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Great EHR

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/02/2017
Provenance de l'avis : SoftwareAdvice

Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.

Avantages

Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.

Inconvénients

One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Simple, Powerful, Intuitive, Affordable

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/02/2017
Provenance de l'avis : SoftwareAdvice

I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now.

DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training.

DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck.

Avantages

•ease of use (intuitive user interface)
•all physician and nurse documentation can be done from iPad
•built-in speech-recognition
•easy to customize templates
•large library of templates
•continually updated "how-to" videos on their YouTube channel as new features are rolled out
•friendly, patient trainers and tech support staff
•extensive Mayo Clinic patient education resources
•optional comprehensive medical billing services

Inconvénients

•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase.
•100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age)
•clinical decision support features are inconspicuous and difficult to navigate
•knowledge-base articles are sometimes out of date
•Mayo Clinic patient education resources are not well-indexed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

DrChrono - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact DrChrono for price/quote

DrChrono - Fonctionnalités

  • Conformité HIPAA
  • Facturation
  • Gestion des calendriers
  • Gestion des dossiers
  • Modèles personnalisables
  • Notifications automatiques
  • Programmation des tâches
  • Rappels automatiques
  • Tableau de bord d'activités

  • Assurance-maladie
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Graphiques
  • Planification automatisée
  • Portail client
  • Rapports personnalisables
  • Saisie de signature électronique
  • Stockage de documents

Plus d'informations sur DrChrono

DrChrono - Principales fonctionnalités

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Avantages

● DrChrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.

● The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.

● The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.

● Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.

● The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.

DrChrono - FAQ

Voici quelques-unes des questions fréquentes sur DrChrono.

Q. Quels sont les types de licence disponibles pour DrChrono ?

Types de licences disponibles pour DrChrono :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Contact DrChrono for price/quote

Q. Quelles sont les principales fonctionnalités du logiciel DrChrono ?

Fonctionnalités du logiciel DrChrono :

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Q. Qui utilise DrChrono ?

Utilisateurs habituels du logiciel DrChrono :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues DrChrono est-il disponible ?

Langues dans lesquelles DrChrono est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour DrChrono ?

Types de licences disponibles pour DrChrono:

Abonnement

Q. DrChrono prend-il en charge les appareils mobiles ?

Appareils pris en charge par DrChrono :

Android, iPhone, iPad

Q. Avec quelles applications DrChrono peut-il s'intégrer ?

Applications s'intégrant à DrChrono :

Ambra Health, BirdEye, Box, Demandforce, Grow, Grow, InvoiceSherpa, Square Point of Sale, theBillingBridge

Q. Quelles sont les ressources d'aide disponibles pour DrChrono ?

Ressources d'aide disponibles pour DrChrono :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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