DrChrono

DrChrono

Dossier médical partagé dans le cloud

4.1/5 (420 avis)

DrChrono - Présentation

Description du logiciel DrChrono

La plateforme de dossier médical partagé et de facturation médicale de DrChrono, compatible iPad et iPhone, permet aux utilisateurs de gérer l'accueil des patients, la création de dossiers cliniques, la facturation et la gestion du cycle des revenus. Celle-ci comprend des formulaires médicaux personnalisables, des prescriptions électroniques, des outils de planification, des contrôles d'éligibilité des patients en temps réel et un portail pour les patients. DrChrono App Directory propose également une multitude d'applications et une API médicale pour les développeurs d'applications pour les soins de santé.

DrChrono EHR propose des formulaires entièrement personnalisables ou préconçus. Toute ordonnance, y compris les prescriptions électroniques de médicaments contrôlés, peut être envoyée de manière électronique sur iPhone, iPad ou via Internet. Les commandes de laboratoire peuvent être soumises par voie électronique à plus de 40 000 laboratoires aux États-Unis ; les résultats peuvent ensuite être directement téléchargés dans le dossier du patient. Les dossiers vitaux personnalisés permettent aux prestataires de créer des données de santé de base et de surveiller les mesures de santé de chaque patient au fil du temps.

Les prestataires peuvent utiliser la fonction Free Draw pour annoter des diagrammes, des rayons X ou d'autres fichiers ; ils peuvent également utiliser les caméras intégrées à l'iPad pour prendre des photos et les ajouter au dossier du patient. Le système est prérempli avec les codes de facturation et est intégré à Box, un système de stockage dans le cloud conforme à la norme HIPAA.

DrChrono - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

DrChrono - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, espagnol

Captures d'écran

Capture d'écran pour DrChrono :
Capture d'écran pour DrChrono : Capture d'écran pour DrChrono : Capture d'écran pour DrChrono : Capture d'écran pour DrChrono : Capture d'écran pour DrChrono : Capture d'écran pour DrChrono : drchrono is available on Apple watch also

DrChrono - Avis

DrChrono - Avis

Note globale
4.1
/
5 420 avis
Excellent
211

Très bien
127

Moyen
41

Médiocre
13

Mauvais
28

Rapport qualité-prix
3.9
Fonctionnalités
4
Simplicité d'utilisation
4.2
Support client
3.9
80% des utilisateurs recommandent cette application
Dr baden P.

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.


Traduire avec Google Translate
Hugo O.

Had a good run but it's time to move on.

Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end.


Traduire avec Google Translate
Norman J.

Product is "Good", Service is "Outstanding"

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.


Traduire avec Google Translate
Jessica C.

Responsive Support, and an Improvement-Focused Team

My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.


Traduire avec Google Translate
Richard C.

Don't buy the hype

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents.

A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use.

The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me.

Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh?

Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.


Traduire avec Google Translate
Dr baden P.
Traduire avec Google Translate

Save thousands in upfront expenses.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2018
Provenance de l'avis : Capterra

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Avantages

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Inconvénients

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Hugo O.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Had a good run but it's time to move on.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2019
Provenance de l'avis : Capterra

Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end.

Avantages

When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice.

Inconvénients

Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved.

Traduire avec Google Translate

Réponse de DrChrono

We are sorry to hear about any technical problems that may have impacted your practice. Please feel free to reach back out to your account manager so that we can swiftly resolve any issues you may still be experiencing. We look forward to hearing from you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Norman J.
Secteur d'activité: Psychologie
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Product is "Good", Service is "Outstanding"

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/01/2020
Provenance de l'avis : SoftwareAdvice

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.

Avantages

Easy to implement, great support, ease of use

Inconvénients

Some of the features don't really function as well as advertised

Traduire avec Google Translate

Réponse de DrChrono

Thank you for the kind words and helpful feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jessica C.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Responsive Support, and an Improvement-Focused Team

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/12/2019
Provenance de l'avis : Capterra

My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.

Avantages

DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office.
The customer support is absolutely the best part of DrChrono.
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients.
Each page provides a great deal of information.
It's worth investing the time to learn how to make the most of the software.

Inconvénients

There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience.

Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software.

It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant.

While it's technically possible to manage inventory in DrChrono, there are better services out there.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Richard C.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Don't buy the hype

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/09/2019
Provenance de l'avis : Capterra

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents.

A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use.

The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me.

Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh?

Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.

Avantages

The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.

Inconvénients

Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8/10
Basé sur 420 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

DrChrono - Prix

DrChrono - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3.9/5
Basé sur 420 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

DrChrono - Fonctionnalités

DrChrono - Fonctionnalités

Conformité HIPAA
Facturation
Gestion de la conformité
Gestion des calendriers
Gestion des documents
Gestion des dossiers
Gestion des flux de travail
Gestion des rendez-vous
Gestion des réclamations
Graphiques
Modèles personnalisables
Notifications automatiques
Planification automatisée
Portail client
Portail libre-service
Rappels
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 420 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

DrChrono - FAQ

DrChrono - FAQ

Voici quelques-unes des questions fréquentes sur DrChrono.

Q. Quels sont les types de licence disponibles pour DrChrono ?

Types de licences disponibles pour DrChrono :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel DrChrono ?

Nous n'avons pas d'informations sur les fonctionnalités de DrChrono.

Q. Qui utilise DrChrono ?

Utilisateurs habituels du logiciel DrChrono :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues DrChrono est-il disponible ?

Langues dans lesquelles DrChrono est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour DrChrono ?

Types de licences disponibles pour DrChrono:

Abonnement

Q. DrChrono prend-il en charge les appareils mobiles ?

Appareils pris en charge par DrChrono :

Android, iPhone, iPad

Q. Avec quelles applications DrChrono peut-il s'intégrer ?

Applications s'intégrant à DrChrono :

Ambra Health, BirdEye, Box, Demandforce, Grow, InvoiceSherpa, Relatient, Review Wave, Square Point of Sale, theBillingBridge

Q. Quelles sont les ressources d'aide disponibles pour DrChrono ?

Ressources d'aide disponibles pour DrChrono :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo