Vtiger CRM

Vtiger CRM

CRM tout-en-un pour les petites entreprises

4.4/5 (286 avis)

Vtiger CRM - Présentation

Le CRM tout-en-un de Vtiger aide les équipes à créer de merveilleuses expériences tout au long du cycle de vie du client.
1. Les équipes de marketing génèrent et suivent les leads.
2. Les équipes de vente notent, suivent et clôturent les transactions résultantes.
3. Les équipes de support accèdent à l'historique complet des clients et assurent une prise en charge des exceptions.

Prix

À partir de
10,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Pour quelle entreprise ?

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Inde et 4 autres, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

arabe, chinois (simplifié), chinois (traditionnel), danois, néerlandais et 13 autres, anglais, français, allemand, hébreu, hongrois, italien, japonais, polonais, portugais, russe, espagnol, suédois, turc

Vtiger CRM - Avis

Note globale
4.4/5
90% d'avis positifs
136
Excellent
122
Très bien
23
Moyen
4
Médiocre
1
Mauvais
Carlos G.
Traduire avec Google Translate

Vtiger CRM vs Competition

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/10/2019
Provenance de l'avis : Capterra

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Avantages

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Inconvénients

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Alex N.
Traduire avec Google Translate

Flexible and complete package

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/10/2019
Provenance de l'avis : Capterra

We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Avantages

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Inconvénients

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
John T.
Traduire avec Google Translate

Salesforce Killer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/10/2019
Provenance de l'avis : Capterra

I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Avantages

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Inconvénients

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Eduardo Z.
Traduire avec Google Translate

VTiger is value for money

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/10/2019
Provenance de l'avis : Capterra

I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

Avantages

It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

Inconvénients

Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Anna L.
Traduire avec Google Translate

Saved my working life!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/04/2019
Provenance de l'avis : Capterra

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Avantages

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Inconvénients

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Vtiger CRM - Prix

À partir de
10,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Vtiger CRM - Fonctionnalités

  • API
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités

  • Base de données de clients
  • Données en temps réel
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration mobile
  • Paiements électroniques
  • Rappels
  • Stratégie de marque personnalisable
  • Suivi des activités

Vtiger CRM - FAQ

Voici quelques-unes des questions fréquentes sur Vtiger CRM.

Q. Quels sont les types de licence disponibles pour Vtiger CRM ?

Types de licences disponibles pour Vtiger CRM :

À partir de: 10,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Vtiger CRM ?

Nous n'avons pas d'informations sur les fonctionnalités de Vtiger CRM.

Q. Qui utilise Vtiger CRM ?

Utilisateurs habituels du logiciel Vtiger CRM :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Vtiger CRM est-il disponible ?

Langues dans lesquelles Vtiger CRM est disponible :

arabe, chinois (simplifié), chinois (traditionnel), danois, néerlandais, anglais, français, allemand, hébreu, hongrois, italien, japonais, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour Vtiger CRM ?

Types de licences disponibles pour Vtiger CRM:

Abonnement

Q. Vtiger CRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par Vtiger CRM :

Android, iPhone, iPad

Q. Avec quelles applications Vtiger CRM peut-il s'intégrer ?

Applications s'intégrant à Vtiger CRM :

Bedrock Data, Flipcause, GetResponse, Mailchimp, Mailjet, PieSync, Predictive Dialer, SendPulse, SimplyCast, SuperReceptionist

Q. Quelles sont les ressources d'aide disponibles pour Vtiger CRM ?

Ressources d'aide disponibles pour Vtiger CRM :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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