Magentrix Communities

Magentrix Communities

Partner (PRM), Customer and Employee Communities

4.7/5 (23 avis)

Magentrix Communities - Présentation

Magentrix Community Solutions help SMB and Enterprise organizations redefine collaboration by providing one secure place to connect communication, engagement and learning. Extend your CRM to enable channel partners, customers and employees to work with the data that runs your business.

Whether it's a Partner Relationship Management (PRM) Community Solution that allows your partners to submit leads and opportunities, access documentation and onboard faster, or a Customer Success Community that enables self-service to help your customers get support, access resources, and create a community where they can help each other, or an Employee Collaboration Community that lets all workers engage, communicate and get the job done, Magentrix integrates data, content and conversations in one centralized location available to everyone.

Prix

À partir de
699,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Brésil, Canada, Europe, Allemagne et 5 autres, Amérique latine, Mexique, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

anglais, français, allemand, russe, espagnol

Magentrix Communities - Avis

Note globale
4.7/5
100% d'avis positifs
16
Excellent
7
Très bien
0
Moyen
0
Médiocre
0
Horrible
Roger E.
Traduire avec Google Translate

Could a software provider be any more helpful?!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/01/2017
Provenance de l'avis : Capterra

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package.
Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education.
Thanks.

Avantages

Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Inconvénients

Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Daniel M.
Traduire avec Google Translate

Magentrix review (Sodexo México)

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/09/2016
Provenance de l'avis : Capterra

the system is really useful, it get us the ability to create and manage all kind of records on-line.
It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Avantages

The capability to have the platform in all kind of devices.
Have the information 24/7 365 for all users in all moment.
The capability to have reports.

Inconvénients

You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix).
The capability to have automations not only for mails, but to update other fields.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Andrea S.
Traduire avec Google Translate

Magentrix is feature rich, has a beautiful interface, and the customer support is TOP NOTCH

Publié le 23/09/2016
Provenance de l'avis : Capterra

We've been using Magentrix for over 3 years for our customer portal solution, integrated with Salesforce. We evaluated the Salesforce portal at the same time and found that Magentrix was far superior in every way -- a simplified pricing model, handholding support during setup and post-implementation, and a beautiful interface both on desktop and mobile. The 4 star ease of use is simply due to the time it takes to setup the security and portal before you can go live - at least when we went through implementation it was not "out of the box" setup, but that's due to the serious fine-tuning you can do from a security and user profile perspective. It's more like, "what can't you do with Magentrix" as opposed to "what does this product do?" It's so flexible that you can configure it to suit any possible business need. The developers, I'm convinced, are geniuses. I've never seen such flawless updates and features before in any product that we use. We use it to integrate our knowledgebase from Salesforce, product documentation, for customer help desk tickets, training videos, white papers, and more. Once it's set up, it is really a set it and forget it application that just works flawlessly.

What really makes Magentrix shine, though, is the SUPPORT. These people are like the Four Seasons of software vendors! The response time, follow-up, knowledge level of the folks answering questions, and ability to offer a variety of approaches and solutions to a single business need truly underscores Magentrix' reps deep level of product and Salesforce knowledge. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.

Avantages

Customer support, features, timely updates

Inconvénients

Nothing

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Great to keep your business team working together.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/08/2018
Provenance de l'avis : Capterra

Avantages

Lots of flexibility with the software’s features— really helped to boost sales and share leads across multiple platforms.

Inconvénients

I had a data connectivity issue and had to contact customer support— issue was on vendor side.

Réponse de Magentrix

Thank you for your review, we are very pleased to know that you are happy with the portal and its capabilities and that our customer services team has been able to assist you with any issues that have come up.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Jennifer J.
Traduire avec Google Translate

Feedback from JA

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/09/2016
Provenance de l'avis : Capterra

We have been quite pleased with the system but do find it challenging to get issues resolved. We recently had a glitch in the system that we spent a lot of time on finding the root of the issue and then getting a resolution.

Avantages

unlimited users

Inconvénients

administrator portal is not easy to navigage

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Magentrix Communities - Prix

À partir de
699,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Customer Success Communities
Monthly pricing starts at $699 for 1,000 community users and 5 employee users

PRM Communities
Monthly pricing starts at $999 for 1,000 community users and 5 employee users.

Employee Collaboration Community
Monthly pricing starts at $350 for 10 employee users

Magentrix Communities - Fonctionnalités

  • Espace de travail collaboratif
  • Gestion des documents
  • Gestion des fichiers
  • Outils de collaboration
  • Sécurité SSL

  • API
  • Chat
  • Commentaires
  • Contrôle d'accès
  • Fonctionnalité de recherche
  • Gestion de la communication
  • Gestion des autorisations
  • Interface glisser-déposer
  • Intégration de tiers
  • Notifications automatiques
  • Projections
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Magentrix Communities

Magentrix Communities - Principales fonctionnalités

  • CRM Integration
  • Client portal
  • Collaboration
  • Collaborative workspace
  • Content Management
  • Deal Management
  • Document Management
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Lead Registration and Distribution
  • Learning management
  • MDF
  • Online forums
  • Partner Performance Management
  • Partner portal
  • RESTful API
  • Reporting and Dashboards
  • SSL security
  • Sales Enablement
  • Single Sign On
  • eLearning, Training and Certification (LMS)
  • onboarding

Avantages

Extend your Salesforce.com or Microsoft Dynamics CRM, allowing for seamless synchronization and data management.
Easily launch self-service portals communities in weeks not months with preconfigured modules.
Customize themes, pages, processes and more with a fully open platform and API
Power your Partner Program with lead sharing and deal registration, opportunity management, support, training and onboarding.
Accelerate your customer success with self-service, help ticketing, communities and team collaboration.
Run multiple communities on a single platform for channel partners, customer success and employee collaboration.

Magentrix Communities - FAQ

Voici quelques-unes des questions fréquentes sur Magentrix Communities.

Q. Quels sont les types de licence disponibles pour Magentrix Communities ?

Types de licences disponibles pour Magentrix Communities :

À partir de: 699,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Customer Success Communities
Monthly pricing starts at $699 for 1,000 community users and 5 employee users

PRM Communities
Monthly pricing starts at $999 for 1,000 community users and 5 employee users.

Employee Collaboration Community
Monthly pricing starts at $350 for 10 employee users

Q. Quelles sont les principales fonctionnalités du logiciel Magentrix Communities ?

Fonctionnalités du logiciel Magentrix Communities :

  • CRM Integration
  • Client portal
  • Collaboration
  • Collaborative workspace
  • Content Management
  • Deal Management
  • Document Management
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Lead Registration and Distribution
  • Learning management
  • MDF
  • Online forums
  • Partner Performance Management
  • Partner portal
  • RESTful API
  • Reporting and Dashboards
  • SSL security
  • Sales Enablement
  • Single Sign On
  • eLearning, Training and Certification (LMS)
  • onboarding

Q. Qui utilise Magentrix Communities ?

Utilisateurs habituels du logiciel Magentrix Communities :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Magentrix Communities est-il disponible ?

Langues dans lesquelles Magentrix Communities est disponible :

anglais, français, allemand, russe, espagnol

Q. Quels sont les types de licence disponibles pour Magentrix Communities ?

Types de licences disponibles pour Magentrix Communities:

Abonnement

Q. Magentrix Communities prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Magentrix Communities.

Q. Avec quelles applications Magentrix Communities peut-il s'intégrer ?

Applications s'intégrant à Magentrix Communities :

LiveChat, Mailchimp, Microsoft Dynamics CRM, Salesforce Sales Cloud, VisitorTrack, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Magentrix Communities ?

Ressources d'aide disponibles pour Magentrix Communities :

FAQ, Base de connaissances, Support en ligne, Support téléphonique