Universe permet aux organisateurs de se connecter avec leurs plus grands fans grâce à la création facile d'événements et avec des outils en ligne utiles pour vendre des billets. Univers est garanti pour être rapide, simple et abordable pour tous vos besoins de création d'événements.
Cette solution propose également des fonctionnalités avancées de billetterie qui incluent des codes de réduction, des clés d'accès, des questions de paiement personnalisables et des plans de paiement. Actuellement, cette plateforme s'intègre également avec WordPress, Weebly, GoDaddy, Zapier, Salesforce, Google Analytics, MailChimp, Wix.com et plus encore. Universe travaille fièrement avec plus de 35 000 organisateurs d'événements de toutes les catégories et de toutes les tailles.
The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.
We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.
Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.
For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.
It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.
The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.
I wish the in-app reporting capabilities were a little more granular.
If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend
Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.
Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?
Voici quelques-unes des questions fréquentes sur Universe.
Types de licences disponibles pour Universe :
À partir de: 20,00 $US/mois
Type de licence: Gratuit
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Universe.
Utilisateurs habituels du logiciel Universe :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Universe est disponible :
chinois (simplifié), chinois (traditionnel), danois, néerlandais, anglais, français, allemand, italien, japonais, coréen, norvégien, polonais, portugais, espagnol, suédois, taïwanais, thaï
Types de licences disponibles pour Universe:
Appareils pris en charge par Universe :
Android, iPhone, iPad
Applications s'intégrant à Universe :
ActiveDEMAND, Boomset, Fomo, FreshBooks, GoDaddy, Mailchimp, Marketo, Weebly, Wix, Wordpress
Ressources d'aide disponibles pour Universe :
FAQ, Base de connaissances, Support en ligne