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Avec VictorOps, être d'astreinte n'est pas une expression vide de sens. Ce logiciel de gestion des incidents aligne le traitement des journaux, de la surveillance, des outils de chat, etc., pour un affichage simple de la santé du système. Grâce à ces données système informatiques et de DevOps, la solution prend en charge l'automatisation des alertes, la centralisation des informations et les documents critiques. Les équipes reçoivent des notifications contextuelles et collaborent transversalement pour permettre une résolution des incidents rapide et efficace et la réduction des temps d'arrêt.

Options de tarification dès :

10,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Splunk On-Call

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Brésil, Canada, Chine, Allemagne , Royaume-Uni, Inde, Japon, Mexique, États-Unis

Langues

anglais

Options de tarification dès :

10,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Splunk On-Call

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Fonctionnalités

Nombre total de fonctionnalités pour Splunk On-Call : 21

  • API
  • Achats et réceptions
  • Alertes et remontée des problèmes
  • Alertes mobiles
  • Chat et messagerie
  • Gestion des incidents
  • Intégrations de tiers
  • Mises à jour en temps réel
  • Monitoring
  • Outils de collaboration
  • Piste d'audit
  • Planification automatisée
  • Rapports d'incidents
  • Rapports de disponibilité
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Suivi des performances
  • Suivi des problèmes
  • Suivi des événements
  • Tableau de bord d'activités

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Avis

Note globale

4,5 /5
(32)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,5/5

Vous avez déjà Splunk On-Call ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 32
Jeremy
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201-500 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

The perfect fit

Publié le 20/05/2016

When we went looking for an alerting solution, we wanted something that would make life easier for...

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

Avantages

- Communication-centric design - great for team efforts
- Very responsive support and dev team
- Easy to set up, easy to use
- Lots of integrations available
- Contact details in the app makes reaching out to teammates easier in a crisis

Inconvénients

- Some advanced/niche scheduling options are not currently possible
- Data on old alerts can be difficult or impossible to obtain, depending on age
- Reporting is a work in progress

Réponse de VictorOps

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Victory for on-call and alert escalation

Publié le 23/09/2020

For years we have had to manually manage our on call rotations throughout the organization. This...

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Avantages

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

Inconvénients

There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

Justin
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Cheap, but that's about it

Publié le 10/05/2021

IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're...

IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere.

Avantages

VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that.

There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty.

Inconvénients

Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products.

SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

VictorOps: Now Brought to You By Splunk

Publié le 26/11/2019

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer...

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.

Avantages

Provides all of the necessary functionality for managing multiple teams of on-call professionals across an organization. App and Slack integration provide a feature-rich experience. override existing schedules, acknowledge or snooze alerts, see detailed history, and run reports.

Inconvénients

Some features are buried in menus, and the calendar is a little hard to use at times. Some options require clicking a specific toggle icon instead of just the text.

Michael
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001-5 000 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

VictorOps

Publié le 11/03/2016

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using...

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.

Avantages

The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.

Inconvénients

VictorOps is still lacking some of PagerDuty's clerical and reporting functionality; for example, we no longer have the ability to easily reference a specific incident in the past.

Réponse de VictorOps

Thanks for such a positive review! We see people make the switch from PagerDuty on a regular basis, not just because of our feature set, but because we also put our users first. It's great that you noticed that too. It's also good to note that if you capture each incident as a post-mortem report, you'll always be able to go back and reference it. However if you need a more specific way to reference past incidents, I would definitely suggest you drop our support team a line. They are constantly looking for ways to improve the product, and would love to hear your ideas.

Afficher 5 avis sur 32 Lire tous les avis

Splunk On-Call - FAQ

Voici quelques-unes des questions fréquentes sur Splunk On-Call.

Types de licences disponibles pour Splunk On-Call :

  • À partir de : 10,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Splunk On-Call :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Splunk On-Call est disponible :

anglais

Appareils pris en charge par Splunk On-Call :

iPhone (mobile), iPad (mobile)

Applications s'intégrant à Splunk On-Call :

AppDynamics, Boundary, Datadog, Google Voice, HipChat, Jira, LogicMonitor, Monitis, Nagios XI, Network Performance Monitor, New Relic, Panopta, Pingdom, Raygun, Salesforce Sales Cloud, ServiceNow, Site24x7, Slack, Splunk Cloud, Sumo Logic, Zendesk Suite

Ressources d'aide disponibles pour Splunk On-Call :

Service client/e-mail, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Splunk On-Call.