PerfectMind - Prix, fonctionnalités, avis et comparateur de logiciels

PerfectMind

Business management software for gyms and fitness clubs

3.2/5 (17 avis)

PerfectMind - Présentation

PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.

PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.

Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.

PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.

Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

PerfectMind - Avis

Note globale
3.2/5
53% d'avis positifs
4
Excellent
5
Très bien
1
Moyen
5
Médiocre
2
Horrible
Traduit par Google

NOT what I call PERFECT

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25.06.2018
Provenance de l'avis : SoftwareAdvice

Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Avantages

The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Inconvénients

Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduit par Google

Poor execution of services, billing nightmare, sadly disappointing

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 03.08.2016
Provenance de l'avis : Capterra

The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service.

Avantages

The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

Inconvénients

Seems glitchy at times, but not a deal breaker. Sometimes the help section videos are not the same interface as the actual software. Billing is a NIGHTMARE. After nearly two months of trying to get set up, I was repeatedly asked for personal information without clearly being told how it was being used, when I finally received a merchant contract I read it (because I'd already lacked confidence in their services and felt like I was getting into something not good) and the company was unable to and eventually refused to answer my questions. Without signing the contract, I was opened with 2 merchant accounts on-line, one of which neither Perfect Mind or EVO billing services could tell me what it was. After making a request to retract my application and refusing to sign the contract yet again, I was billed for their services and given a hard time when I requested to 'cancel' the service I never accepted, and was actually told twice I was denied the account in the first place- this in the midst of others asking me to sign the contract. I tried using the software with a separate merchant account because I was hopeful I would eventually get the hang of it, but it proved to be inefficient and takes away a lot of the value of the system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduit par Google

Just don't bother if you don't live in the US.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23.04.2017
Provenance de l'avis : Capterra

I have used this software for a few years now. At first it seemed like a god send, but the constant 'upgrades' have ended up with a patchy end result that fails to deliver. It's a shame.
It may be ok if you have a smaller business that is not too complex but I have found it beyond frustrating.

If you love outside the US it is frustrating as you have to work out your pre-tax price manually for every new product or service you enter and then the pre-tax price will display online. The booking widget only works with custom calendars, however custom calendars won't work with student retention statistics or exam updates. The other back end book me page won't display correctly on phones and tablets. And students have a horrible experience booking anything having to click through 3 pages for each booking.
To cancel a booking, student's only option is to reply to an RSVP email and then it doesn't remove them from the class, you have too, and then it doesn't add people from the wait list.
It seems like it will do a lot but in reality it feels glitchy, and broken.
Customer service is fast to respond but have to escalate most things to the 'development team' which sees few results.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduit par Google

Gobledegook

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14.08.2018
Provenance de l'avis : Capterra

Horrible.
and i am not exaggerating in any way.
If you are a business owner and want the following iofo at your fingertips, like accurate student counts, who is paying what and who didnt pay, and finally what can i expect to bill next month based on my active students.........
then dont bother buying this hunk of junk

Avantages

At first it was fine, the attendance and categorization was adequate

Inconvénients

I asked for a simple answer to a question.
How many students do I have that are active and paying. This could not be done at a glance because it was combining FROZEN non paying students. This eluded them. I was told to manually subtract them and recalculate.....duh
then i wanted to know the names of all the monthly paying students, and status of their monthly payments each month. could not be dont without creating a new report, and that also needed to be cross refrenced with at least 3 othewr reports. INSANE
this is supposed to save time and energy, not turn me into a computer programmer.

testing paramaters dont work at all. total joke. dont use them

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduit par Google

Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18.04.2018
Provenance de l'avis : Capterra

An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Avantages

We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Inconvénients

Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

PerfectMind - Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

PerfectMind - Fonctionnalités

  • Automatic Notifications
  • Automatic Reminders
  • Base de données de clients
  • Customizable Reporting
  • Electronic Payments
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Third Party Integration

  • API
  • Base de données de contacts
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Mobile Integration
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'information sur PerfectMind

Principales fonctionnalités sur PerfectMind

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

Avantages

With just a few clicks of the mouse, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.

Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.

Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.

Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.

PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.

Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.

Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.

PerfectMind - FAQ

Voici quelques-unes des questions fréquentes sur PerfectMind.

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind :

À partir de: $100/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

Q. Quelles sont les principales fonctionnalités du logiciel PerfectMind ?

Fonctionnalités du logiciel PerfectMind :

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

Q. Qui utilise PerfectMind ?

Utilisateurs habituels du logiciel PerfectMind :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PerfectMind est-il disponible ?

Langues dans lesquelles PerfectMind est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind:

Abonnement

Q. PerfectMind prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PerfectMind.

Q. Avec quelles applications PerfectMind peut-il s'intégrer ?

Applications s'intégrant à PerfectMind :

Google Analytics, PayPal

Q. Quelles sont les ressources d'aide disponibles pour PerfectMind ?

Ressources d'aide disponibles pour PerfectMind :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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