PerfectMind - Prix, fonctionnalités, avis et comparateur de logiciels

PerfectMind

Business management software for gyms and fitness clubs

3.2/5 (26 avis)

PerfectMind - Présentation

PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.

PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.

Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.

PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.

Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

PerfectMind - Avis

Note globale
3.2/5
42% d'avis positifs
4
Excellent
7
Très bien
7
Moyen
5
Médiocre
3
Horrible
Traduire avec Google Translate

Perfect Mind has not been so perfect!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/10/2018
Provenance de l'avis : Capterra

Overall I think I would recommend a different software or think it would have been beneficial to try a different software. Not sure I would recommend it. I am getting the job done, but as I said it has been frustrating with all the changes that occur. My terminal has been down for over a month. Sorry but this is ridiculous. A work order has been put in and it's in the works, but that is way too long.

Avantages

I use Perfect Mind everyday. The program alone is not too hard to learn so I have caught on quickly. Overall it works for my job.

Inconvénients

Seems like with the system being somewhat new, there have been ALOT of kinks being worked out slowly. Seems like when one this is fixed, it screws up several other things in the system. There have been days the system has been down and this is crucial to my job. Also seems like things are changing constantly with the software. As soon as I get used to something working out great, something else changes for the bad. It's been very frustrating.

Réponse de PerfectMind

Hi Amber,

Thanks for taking the time to provide your feedback. We are indeed continuously honing the system towards your needs and refining the methods we use to communicate changes. Stability is obviously very important to you, and we appreciate there is a necessary balance between stability and progress. Keep us updated on your feelings as time goes on.

Thanks,

The PerfectMind Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Traduire avec Google Translate

Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/04/2018
Provenance de l'avis : Capterra

An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Avantages

We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Inconvénients

Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

NOT what I call PERFECT

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/06/2018
Provenance de l'avis : SoftwareAdvice

Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Avantages

The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Inconvénients

Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Poor execution of services, billing nightmare, sadly disappointing

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 03/08/2016
Provenance de l'avis : Capterra

The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service.

Avantages

The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

Inconvénients

Seems glitchy at times, but not a deal breaker. Sometimes the help section videos are not the same interface as the actual software. Billing is a NIGHTMARE. After nearly two months of trying to get set up, I was repeatedly asked for personal information without clearly being told how it was being used, when I finally received a merchant contract I read it (because I'd already lacked confidence in their services and felt like I was getting into something not good) and the company was unable to and eventually refused to answer my questions. Without signing the contract, I was opened with 2 merchant accounts on-line, one of which neither Perfect Mind or EVO billing services could tell me what it was. After making a request to retract my application and refusing to sign the contract yet again, I was billed for their services and given a hard time when I requested to 'cancel' the service I never accepted, and was actually told twice I was denied the account in the first place- this in the midst of others asking me to sign the contract. I tried using the software with a separate merchant account because I was hopeful I would eventually get the hang of it, but it proved to be inefficient and takes away a lot of the value of the system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduire avec Google Translate

PERFECTMIND has changed the GAME!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/04/2018
Provenance de l'avis : Capterra

We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Avantages

Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Inconvénients

Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

PerfectMind - Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

PerfectMind - Fonctionnalités

  • Base de données de clients
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports personnalisables

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Intégration CRM
  • Intégration mobile
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur PerfectMind

PerfectMind - Principales fonctionnalités

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

Avantages

With just a few clicks of the mouse, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.

Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.

Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.

Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.

PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.

Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.

Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.

PerfectMind - FAQ

Voici quelques-unes des questions fréquentes sur PerfectMind.

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind :

À partir de: $100/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

Q. Quelles sont les principales fonctionnalités du logiciel PerfectMind ?

Fonctionnalités du logiciel PerfectMind :

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

Q. Qui utilise PerfectMind ?

Utilisateurs habituels du logiciel PerfectMind :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PerfectMind est-il disponible ?

Langues dans lesquelles PerfectMind est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind:

Abonnement

Q. PerfectMind prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PerfectMind.

Q. Avec quelles applications PerfectMind peut-il s'intégrer ?

Applications s'intégrant à PerfectMind :

Google Analytics, LoginRadius, PayPal

Q. Quelles sont les ressources d'aide disponibles pour PerfectMind ?

Ressources d'aide disponibles pour PerfectMind :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

Logiciels équivalents

Logiciels les + demandés