PerfectMind - Prix, fonctionnalités, avis et comparateur de logiciels

PerfectMind

Business management software for gyms and fitness clubs

3.4/5 (15 avis)

PerfectMind - Présentation

PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.

PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.

Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.

PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.

Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

PerfectMind - Avis

Note globale
3.4/5
60% d'avis positifs
4
Excellent
5
Très bien
1
Moyen
3
Médiocre
2
Horrible

Poor execution of services, billing nightmare, sadly disappointing

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 03.08.2016
Provenance de l'avis : Capterra

The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service.

Avantages

The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

Inconvénients

Seems glitchy at times, but not a deal breaker. Sometimes the help section videos are not the same interface as the actual software. Billing is a NIGHTMARE. After nearly two months of trying to get set up, I was repeatedly asked for personal information without clearly being told how it was being used, when I finally received a merchant contract I read it (because I'd already lacked confidence in their services and felt like I was getting into something not good) and the company was unable to and eventually refused to answer my questions. Without signing the contract, I was opened with 2 merchant accounts on-line, one of which neither Perfect Mind or EVO billing services could tell me what it was. After making a request to retract my application and refusing to sign the contract yet again, I was billed for their services and given a hard time when I requested to 'cancel' the service I never accepted, and was actually told twice I was denied the account in the first place- this in the midst of others asking me to sign the contract. I tried using the software with a separate merchant account because I was hopeful I would eventually get the hang of it, but it proved to be inefficient and takes away a lot of the value of the system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10

Just don't bother if you don't live in the US.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23.04.2017
Provenance de l'avis : Capterra

I have used this software for a few years now. At first it seemed like a god send, but the constant 'upgrades' have ended up with a patchy end result that fails to deliver. It's a shame.
It may be ok if you have a smaller business that is not too complex but I have found it beyond frustrating.

If you love outside the US it is frustrating as you have to work out your pre-tax price manually for every new product or service you enter and then the pre-tax price will display online. The booking widget only works with custom calendars, however custom calendars won't work with student retention statistics or exam updates. The other back end book me page won't display correctly on phones and tablets. And students have a horrible experience booking anything having to click through 3 pages for each booking.
To cancel a booking, student's only option is to reply to an RSVP email and then it doesn't remove them from the class, you have too, and then it doesn't add people from the wait list.
It seems like it will do a lot but in reality it feels glitchy, and broken.
Customer service is fast to respond but have to escalate most things to the 'development team' which sees few results.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10

Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18.04.2018
Provenance de l'avis : Capterra

An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Avantages

We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Inconvénients

Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

No mind....bad customer service....lost revenue for faulty coding

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15.07.2016
Provenance de l'avis : Capterra

First of all, I stuck with PerfectMind longer than I should have because at one point it was working. Additionally the email integration, though the email program was a little sloppy, is fully integrated into the platform...which is great for sending automated sales emails. But here's the thing....after an update or 2...the core function which is making sure credits are getting removed from people's passes was not always happening....letting clients take classes for free! We contacted customer service, the president of the company, and their customer service head....and we were told it would be fixed. Then radio silence. The worst part is, I found out another studio owner also had the same problem. This wasn't an isolated incident. They choose not to tell people about the issue...thus everyone else losing money.

Avantages

The email integration

Inconvénients

The core function which is removing credits from passes didn't work. Horrible customer service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10

PERFECTMIND has changed the GAME!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11.04.2018
Provenance de l'avis : Capterra

We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Avantages

Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Inconvénients

Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

PerfectMind - Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
There are four levels of subscription package available: Sponsorship - up to 50 members - $100/month Business - more than 50 members - $150/month Business Plus - more than 50 members, plus website - $250/month Enterprise - contact for a quote

PerfectMind - Fonctionnalités

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

PerfectMind - Avantages

With just a few clicks of the mouse, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.

Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.

Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.

Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.

PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.

Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.

Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.

PerfectMind - FAQ

Voici quelques-unes des questions fréquentes sur PerfectMind.

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind :

À partir de: $100/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

There are four levels of subscription package available:
Sponsorship - up to 50 members - $100/month
Business - more than 50 members - $150/month
Business Plus - more than 50 members, plus website - $250/month
Enterprise - contact for a quote

Q. Quelles sont les principales fonctionnalités du logiciel PerfectMind ?

Fonctionnalités du logiciel PerfectMind :

  • Automated billing & collections
  • Automated email marketing
  • Automated re-billing
  • Automated reminders
  • Automatic payment processing
  • Client profiles
  • Customizable dashboard
  • Customizable landing pages
  • Customizable lead capture forms
  • Document management
  • Email tracking
  • Equipment rental
  • Financial reporting
  • Integrated payroll
  • Inventory management
  • Membership management
  • Multiple billing configurations
  • Online class booking
  • Online member portal
  • POS & online sales
  • Point of sale (POS)
  • Social media integration
  • Staff and resource scheduling
  • Staff management
  • Voice and text broadcasting
  • Web page creator
  • Workflow automation

Q. Qui utilise PerfectMind ?

Utilisateurs habituels du logiciel PerfectMind :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PerfectMind est-il disponible ?

Langues dans lesquelles PerfectMind est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PerfectMind ?

Types de licences disponibles pour PerfectMind:

Abonnement

Q. PerfectMind prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PerfectMind.

Q. Avec quelles applications PerfectMind peut-il s'intégrer ?

Applications s'intégrant à PerfectMind :

Google Analytics, PayPal

Q. Quelles sont les ressources d'aide disponibles pour PerfectMind ?

Ressources d'aide disponibles pour PerfectMind :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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