iGo Figure is a billing and member management software for fitness businesses, including gyms, health clubs, yoga studios, and martial arts schools.
Users can set up an unlimited number of unique memberships, with control over payment methods and dates, and the option for multiple pre-payments or recurring payments for each member. The member welcome screen is available in multiple languages, with users able to set individual language preferences for members, and can be used to advertise available products and memberships.
iGo Figure includes integrated credit card processing and a point of sale (POS), which enables users to sell physical items in addition to memberships. Alerts notify users when stock levels are low, and the POS generates sales reports to inform users of their product sales.
Also included are over 100 prepared reports, such as attendance trends, member retention, membership summaries, current inventory, tax reports, and top weight loss, and users can produce their own custom reports.
I wanted a software that I could use that would make my facility 24 hours. For whatever reason, I came across iGO360 and it seemed to meet my needs, or so I thought. Once I was in, I was more or less stuck. From day 1 I had trouble with the door and getting people in at night. Then it was trouble with the billing. Then getting people enrolled was a nightmare. If a rival gym opened up across town, I might recommend this software to them, but that's about it.
Something as simple as putting a customer on hold for instance, still allows them to have access to the gym. They aren't paying for a membership because they are on hold, but if they come back in before the hold is up, the software has no problem letting them in for a workout sesh. If you are good about reviewing your logs everyday, on top of the other 1,000 things you do as a gym owner, you'll probably catch them. But, if you thought that a person on hold couldn't get in, you'd be in for quite a surprise like I was.
In our old system, our credit card processing service turned us on to a credit card updating service that would update expired cards, newly issued cards, etc when they had an agreement in place with the bank. What a great service for an industry that is based on recurring payments processed off a credit card. Igo has ZERO intention of offering this service. ZERO! I called the Forte rep, got it all setup and was ready to rock, but noticed that I never got any updated information.
I have had numerous occurrences where in the middle of the night, my door will stop letting people in. There's no way to know when it's happening, other than people will call me at 3am and say hey, I'm outside and the door won't let me in. We are unstaffed at night, which was why we went with iGo for 24 hour access for our customers, so it's very frustrating to my customers and to me. I've received answers such as my wifi is the problem, or Windows 10, or a 2' extension on a USB cable must be the problem. The problem you incur will always be something on your end, never their software.
When it works, it's pretty good, not great, but good enough.
Customers on hold can still get in without you knowing. If someone scans in with another gyms card you probably won't know if you aren't at the desk. This wasn't built by a gym owner. There's no polish. If you can find what the report you want, and know how to export to Word and Excel, you can probably get a mail merge together and send out renewal letters, but it's not a built in option.
The Key Performance Indicator is a great snapshot of what's going on our club. Gives me visibility into failed payments, upcoming expiring memberships and overall club performance.
The KPI is really great. One glance tells me all I need to know. Support team is helpful when I need them
The member photo feature is great - we take member photos and the photo comes up each time they scan in. I wish the display box for the photo was a little bigger.
With everything you have to do to get a business open, Go Figure is budget friendly and easy to implement so I can concentrate on getting clients not learning a tedious software program. The staff are great too, knowledgeable and courteous. I looked at the competition, and they are too good to be true..honestly too many hidden fees and contracts with the other guys ...
I hate reading instructions or taking the time to learn anything new ..I look for software to be intuitive and Go Figure is! In a world of apps and technology overload and overkill, the simplicity yet sophistication of Go Figure is a perfect fit for my facility. I am a new hybrid concept of a business, not a gym, not a spa and I was able to customize my setup to fit my business. And payment processing is SUPER CHEAP.
I am going to need scheduling for my customers as I grow, they tell me that a new scheduling component is in development- I am looking forward to that. I would also like some kind of integration with Facebook and the software that I have to use to run my studio device . I am using social networking to build my business and my machine tracks results at the time of use.
Good news: the iGo Figure Software has a great integrated scheduler NOW.
Better news: An even better scheduler is in the works and will be available soon (along with social media integrations).
Thank you for your comments, and your business!
The iGo Figure Software Team
Reports are easy to navigate, and it certainly performs all baseline functions that I would ask of it while managing a gym including sign ins, price management, and memberships.
Slow, and clearly designed for Windows XP, this looks and feels far less like a cutting edge piece of software, but for bare bones it will certainly manage.
Hi Alec, Thank you for your review. Looks like you are on the client based version of our software. It is a solid performing application that covers a lot of the basics very well, and is especially great for people with poor internet access. Our all-in-one cloud based version is cutting edge and works on any device with an internet connection. If you ever want to check it out, shoot us an email at [email protected]
The worst software ever, really bad performance. You will never know how many active members you have, and don't even try to export to Excel, the reporting format is really bad. The support team told me there is nothing to do about it, You can't costumize your reports. Look for other options.
It was easy to use
Reporting is a nightmare
Hello Mr. Medina,
I'm sorry to hear about the issues you experienced. I looked up the customer notes and read where our support agent confirmed how to export reports. Because of report formatting, sometimes cells are "merged" which requires you to un-merge the cells in Excel, and I see where she explained how to do that.
The database is not exportable as it contains encrypted payment data. I can have support agent direct you to the reports that show your active memberships.
Additionally, I noticed you are using our client-based software. We have another web-based version of the software that you might find more to your liking.
Finally, the next time you have an issue, I suggest that instead of unfairly flaming us in a review you click the TELL IT TO CEO link on our web page. I read and respond to those daily. After you contact me, I invite you to amend your response to reflect how awesome our company, software and support really are.
$999 initial purchase price, plus:
$99 per month
iGo Figure produces employee timesheets which include hours worked, sales commissions, and personal training sessions administered, with a keytag-based time clock for clocking in and out.
Users can manage multiple recurring or prepayment memberships for each member, with control over payment dates.
iGo Figure includes more than 100 prepared report types, including membership summaries, product sales, member retention, attendance trends, top weight loss, and more, and custom reports can be generated by users.
The buyout calculator can be used to calculate cancellation fees, if members wish to cancel their subscriptions, or fees can be decided and set manually by users.
iGo Figure enables travel pass printing for members to use between franchises, in any multi-location system.
iGo Figure includes a point of sale (POS), with integrated credit card processing, allowing users to sell physical items in addition to their memberships, with low stock level alerts to assist with inventory management.
Voici quelques-unes des questions fréquentes sur iGo Figure Software.
Types de licences disponibles pour iGo Figure Software :
À partir de: $99/mois
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Disponible
$999 initial purchase price, plus:
$99 per month
Fonctionnalités du logiciel iGo Figure Software :
Utilisateurs habituels du logiciel iGo Figure Software :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles iGo Figure Software est disponible :
arabe, chinois (simplifié), néerlandais, anglais, français, allemand, hébreu, hongrois, italien, russe, espagnol, turc, ukrainien
Types de licences disponibles pour iGo Figure Software:
Licence unique, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par iGo Figure Software.
Nous n'avons pas d'informations sur les intégrations offertes par iGo Figure Software.
Ressources d'aide disponibles pour iGo Figure Software :
FAQ, Support en ligne, Support téléphonique