Saleshandy

Ease of use and attentive service. If I ever need help, they are right there. They have a can-do attitude.

Its simplicity and ease of use. Does a great job for email automation with multiple sequences and workflows. The analytics dashboard is super helpful in measuring the results of all the email campaigns. Customer service is quick and responsive. Email scheduling feature with templates is another good feature of saleshandy.

When I open the sent mail from my mobile, it counts as mail opened by the recipient but it was actually done by me on another device. So we should not open the sent mail from any other new device to make the opening rate legit. That is a much-needed improvement.

For some time it worked for us in terms of sending outreach campaigns.

Poor reporting. I was constantly banned for 24 hours by Google after sending 10-20 emails per day. When you schedule the campaign, you must mark the checkbox that you "Aknowledge, that sending emails may results in ban" or sth similar. I think that they are aware that their software is not working and this caused them to put such checkbox to avoid refund requests etc. We have switched to Klenty and it works really well and offers more features.

I love that ease of sending out emails blasts, plus you know that SalesHandy is looking out for you. They know the limits on Google and encourage you to stay within google's limits so your account doesn't get shut off. Plus, SalesHandy can verify your emails before sending them out, which will help limit bounced emails - which is great. I love also, being able to personalize the emails, and their "unsubscribe" button.

Paying for the verification of emails. Scheduling the times for the email blasts was kind of funky.

Easy to use. Quite intuitive. Rules based auto-response/ follow up feature as well as the mail merge makes it very simple to use.

We ran a campaign and ended up with too many responses. So we had to turn off the autofollow up responses. So it basically worked too well! Great problem to have, but next time we will send to less people... or space out the campaign more.

Not really a con so much as it just is early days it seems for SalesHandy. Needs more integrations (though perhaps I need to explore these more). E.g. Pipedrive etc. It also needs to be able to amend campaigns that have already started, e.g. you should be able to pause auto follow up responses. Or put in new steps following the first (or even subsequent) emails sent as part of a campaign.