Glofox

Logiciel de gestion de studio de yoga, fitness et salle de sport

4,6 /5 (190 avis) Donnez votre avis !

Glofox - Présentation

Description du logiciel Glofox

La solution de gestion de studio de yoga, de fitness ou de salle de sport complète

Tableau de bord

Gérer : Gérez et surveillez facilement tous les aspects de votre salle de sport : membres, entraîneurs, cours, leçons, rendez-vous, adhésions et paiements.

Attirer : faites évoluer votre salle de sport grâce à des outils d'engagement performants tels que les notifications push et le fil d'actualité.

Rapporter : analysez les performances de votre salle de sport en temps réel grâce à l'outil de création de rapports personnalisé.

Application mobile

Pour vos membres : votre application membre personnalisée leur offre un moyen pratique de réserver et de payer pour vos cours, leçons, rendez-vous, adhésions et produits, le tout en quelques instants.

Pour vous : connectez-vous à votre application membre en tant qu'administrateur et affichez toutes les informations dont vous avez besoin pour gérer votre salle de sport pendant un déplacement. Vous pouvez afficher les listes de réservations, en effectuer de nouvelles, recevoir des paiements, des notifications d'annulation ou de présence, le tout à partir d'une application.

Pour vos entraîneurs : les entraîneurs peuvent se connecter à votre application et accéder à leur emploi du temps en un coup d'œil. Ils peuvent placer des rendez-vous avec des membres, recevoir des paiements, des notifications d'annulations et de présence pour les cours auxquels ils ont été affectés.

Portail Facebook et site web

Portail du site web : votre portail de réservation s'intègre à votre site web pour que les membres puissent consulter facilement votre emploi du temps et requérir vos services directement depuis le site.

Portail Facebook : votre portail de réservation s'intègre également à votre page Facebook pour gérer les réservations et les ventes d'abonnement en exploitant directement la présence Facebook sur laquelle vous avez longuement travaillé.

Glofox - Présentation

Prix

À partir de
110,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Glofox - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Amérique latine, Mexique, Afrique et Moyen-Orient, Royaume-Uni
Langues
anglais

Captures d'écran

Capture d'écran pour Glofox :
Capture d'écran pour Glofox : Capture d'écran pour Glofox : Member App - Class Booking Capture d'écran pour Glofox : Member App - Class Booking Capture d'écran pour Glofox : Member App Interface Capture d'écran pour Glofox :

Glofox - Avis

Glofox - Avis

Note globale
4,6
/
5
Excellent
148

Très bien
25

Moyen
6

Médiocre
2

Mauvais
9

Rapport qualité-prix
4,5
Fonctionnalités
4,4
Simplicité d'utilisation
4,6
Support client
4,7
91% des utilisateurs recommandent cette application
Andrew D.

I'm delighted I chose Glofox... For lots of reasons

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!


Traduire avec Google Translate
Katie J.

Great product and new improvements however some very frustrating features

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.


Traduire avec Google Translate
Ashley H.

Constant New Features While Core Tools Are Broken

New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.


Traduire avec Google Translate
Vincent D.

Amazing!

Love it!!!! :)


Traduire avec Google Translate
Stephanie G.

GloFox has been such a better experience than other platforms!

My personal account helper, [SENSITIVE CONTENT HIDDEN], has been so incredibly helpful. She has gone above and beyond to help me be successful and to run my business more efficiently.


Traduire avec Google Translate
Andrew D.
Traduire en français

I'm delighted I chose Glofox... For lots of reasons

Publié le 11/04/2016
Provenance de l'avis : GetApp

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Katie J.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 13-50 employés
Traduire en français

Great product and new improvements however some very frustrating features

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/06/2020
Provenance de l'avis : Capterra

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.

Avantages

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Inconvénients

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Traduire en français

Réponse de Glofox

Hi Katie,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Ashley H.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Constant New Features While Core Tools Are Broken

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/06/2020
Provenance de l'avis : Capterra

New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.

Avantages

The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.)

Inconvénients

I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Vincent D.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Amazing!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/03/2020
Provenance de l'avis : Capterra

Love it!!!! :)

Avantages

A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford.

Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests.

What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year.

Looking forward to working with these guys more to take my business to new levels.

Thanks guys, I'm soo happy I joined you! :) Highly recommended!

Inconvénients

A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added.

Traduire en français

Réponse de Glofox

Hi Vincent,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Stephanie G.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

GloFox has been such a better experience than other platforms!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/03/2020
Provenance de l'avis : Capterra

My personal account helper, [SENSITIVE CONTENT HIDDEN], has been so incredibly helpful. She has gone above and beyond to help me be successful and to run my business more efficiently.

Avantages

That if I have had problems arise while using glofox, the customer support I have received has been super helpful. They have spent as much time as is needed to help me make sure everything is set up and my questions are early answered.

Inconvénients

There are a few tie ups that are inconvenient. Like, I cannot be listed as a trainer in classes since I am the administrator so I had to create a dummy account to get around that restriction. But the problems are minor and nothing to be super frustrated over.

Traduire en français

Réponse de Glofox

Hi Stephanie,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,2/10
Basé sur 190 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Glofox - Prix

Glofox - Prix

À partir de
110,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 190 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Glofox - Fonctionnalités

Glofox - Fonctionnalités

Base de données de clients
Facturation
Facturation automatisée
Facturation récurrente
Gestion des calendriers
Gestion des inscriptions
Gestion des présences
Intégration de sites web
Notifications automatiques
Paiements électroniques
Planification automatisée
Planification des cours
Planification des événements
Point de vente
Portail client
Rappels
Rapports et statistiques
Suivi des présences
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,4/5
Basé sur 190 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Glofox - FAQ

Glofox - FAQ

Voici quelques-unes des questions fréquentes sur Glofox.

Q. Quels sont les types de licence disponibles pour Glofox ?

Types de licences disponibles pour Glofox :

À partir de: 110,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Glofox ?

Nous n'avons pas d'informations sur les fonctionnalités de Glofox.

Q. Qui utilise Glofox ?

Utilisateurs habituels du logiciel Glofox :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Glofox est-il disponible ?

Langues dans lesquelles Glofox est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Glofox ?

Types de licences disponibles pour Glofox:

Abonnement

Q. Glofox prend-il en charge les appareils mobiles ?

Appareils pris en charge par Glofox :

Android, iPhone

Q. Avec quelles applications Glofox peut-il s'intégrer ?

Applications s'intégrant à Glofox :

Facebook, GoCardless, Mailchimp, Stripe, Stripe

Q. Quelles sont les ressources d'aide disponibles pour Glofox ?

Ressources d'aide disponibles pour Glofox :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo, FAQ