En savoir plus sur GloFox

La solution de gestion de studio de yoga, de fitness ou de salle de sport complète

Tableau de bord

Gérer : Gérez et surveillez facilement tous les aspects de votre salle de sport : membres, entraîneurs, cours, leçons, rendez-vous, adhésions et paiements.

Attirer : faites évoluer votre salle de sport grâce à des outils d'engagement performants tels que les notifications push et le fil d'actualité.

Rapporter : analysez les performances de votre salle de sport en temps réel grâce à l'outil de création de rapports personnalisé.

Application mobile

Pour vos membres : votre application membre personnalisée leur offre un moyen pratique de réserver et de payer pour vos cours, leçons, rendez-vous, adhésions et produits, le tout en quelques instants.

Pour vous : connectez-vous à votre application membre en tant qu'administrateur et affichez toutes les informations dont vous avez besoin pour gérer votre salle de sport pendant un déplacement. Vous pouvez afficher les listes de réservations, en effectuer de nouvelles, recevoir des paiements, des notifications d'annulation ou de présence, le tout à partir d'une application.

Pour vos entraîneurs : les entraîneurs peuvent se connecter à votre application et accéder à leur emploi du temps en un coup d'œil. Ils peuvent placer des rendez-vous avec des membres, recevoir des paiements, des notifications d'annulations et de présence pour les cours auxquels ils ont été affectés.

Portail Facebook et site web

Portail du site web : votre portail de réservation s'intègre à votre site web pour que les membres puissent consulter facilement votre emploi du temps et requérir vos services directement depuis le site.

Portail Facebook : votre portail de réservation s'intègre également à votre page Facebook pour gérer les réservations et les ventes d'abonnement en exploitant directement la présence Facebook sur laquelle vous avez longuement travaillé.

Options de tarification dès :

110,00 $US/mois

  • Essai gratuit
  • Free Version
  • Subscription

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Brésil, Canada, Allemagne, Royaume-Uni et 3 autres, Irlande, Mexique, États-Unis

Langues

anglais

Options de tarification dès :

110,00 $US/mois

  • Essai gratuit
  • Free Version
  • Subscription

Images

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Fonctionnalités

Nombre total de fonctionnalités pour GloFox : 115

  • Accès et contrôle à distance
  • Accès mobile
  • Alertes mobiles
  • Alertes/Notifications
  • Analyse en temps réel
  • Application Management
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de membres
  • Booking Management
  • Calendrier des événements
  • Catégories personnalisables
  • Champs personnalisables
  • Communication avec les membres
  • Comptes clients
  • Comptes d'utilisateur multiples
  • Comptes de membre
  • Connexion sécurisée
  • Contrôles/Permissions d'accès
  • Création de tableaux de bord
  • Emplacements multiples
  • Emprunt et restitution en libre-service
  • Entrée et sortie
  • Facturation
  • Facturation récurrente et des abonnements
  • Formulaires personnalisables
  • Gestion d'équipe
  • Gestion de l'e-commerce
  • Gestion de la communication
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des activités
  • Gestion des calendriers
  • Gestion des capacités
  • Gestion des cartes de crédit
  • Gestion des clients
  • Gestion des contrats/licences
  • Gestion des cotisations
  • Gestion des cours
  • Gestion des e-mails
  • Gestion des employés
  • Gestion des factures
  • Gestion des fichiers
  • Gestion des inscriptions
  • Gestion des instructeurs
  • Gestion des listes d'attente
  • Gestion des membres
  • Gestion des promotions
  • Gestion des présences
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des visiteurs
  • Gestion des étudiants
  • Gestion des événements
  • Gestion du personnel
  • Historique des clients
  • Historique des transactions
  • Importation et exportation de données
  • Inscription en ligne
  • Inscriptions et intégrations
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Messagerie SMS
  • Minuteur
  • Modèles d'e-mails
  • Modèles personnalisables
  • Outils de collaboration
  • Paiements en ligne
  • Paiements électroniques
  • Panier d'achat
  • Planification
  • Planification automatisée
  • Planification des cours
  • Planification des installations
  • Planification des événements
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail libre-service
  • Portail parent
  • Profils d'utilisateurs
  • Programmation des tâches
  • Questions personnalisables
  • Rappels
  • Rapports de suivi
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Rapports planifiés et automatisés
  • Renouvellement d'abonnements
  • Répertoire de membres
  • Répondeurs automatiques
  • Réservation de chambres
  • Réservation en ligne
  • Saisie de leads
  • Signature électronique
  • Stratégie de marque personnalisable
  • Suivi des e-mails
  • Suivi des interactions
  • Suivi des packages
  • Suivi des présences
  • Suivi des événements
  • Support multimédia
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Types de membres
  • e-mail marketing

Alternatives

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WellnessLiving

4,4
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WellnessLiving est une solution de réservation, de planification des ressources, de génération de leads et de reporting...

Mindbody

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Alternative n° 3 à GloFox
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OneFitStop

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Avis

Note globale

4,6 /5
(214)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,6/5
Support client
4,6/5

Vous avez déjà GloFox ?

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Donnez votre avis !
Afficher 5 avis sur 214
Natalie G.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

First steps into new business made easier with GloFox

Publié le 13/11/2020

Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the...

Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes.

The experience so far has been all good Fromm y perspective.

Avantages

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT.

I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need.

The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Inconvénients

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately.

I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Réponse de Glofox

Hi Natalie, thanks so much for taking the time to leave a review. We really appreciate it. Glad to hear you're having a good experience.

- The Glofox Team

Andy K.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Not getting any better

Publié le 22/10/2020

Avantages

It's easy to use for the customer, but so are most other booking apps

Inconvénients

Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the [SENSITIVE CONTENT HIDDEN] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years.

Réponse de Glofox

Hey Andy, first off let us start by saying we're sorry to hear you had so many issues with us. We strive to bring our customers exceptional products and service. I hope since leaving this review we've found a resolution for you. If you have any questions or concerns please drop us a mail at support@glofox.com and we'll make sure to review them for you.

Thank you
- The Glofox Team

Ashley H.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Constant New Features While Core Tools Are Broken

Publié le 14/06/2020

New features are constantly added while existing features are broken. There’s no way include or...

New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.

Avantages

The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.)

Inconvénients

I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features.

Réponse de Glofox

Hi Ashley,

Thanks for taking the time to leave your feedback.

Thank you for the feedback on the product also, and for highlighting the areas in which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Russell J.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for my Gyms

Publié le 24/02/2021

We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great...

We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great and keeps getting better.

Avantages

Easy to use and edit. The members app looks great and works well, the members love it. It's cost effective compared to the alternatives. It's continually being updated and new features are being added.

Inconvénients

Nothing really, any tech issues that might crop up are typically dealt with quickly by the support team.

Réponse de Glofox

Hi Russell. Thanks for leaving a review, it's very much appreciated. We're happy to hear you're enjoying Glofox.

- The Glofox Team

Katie J.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great product and new improvements however some very frustrating features

Publié le 02/06/2020

I have definitely seen improvements with communication over the past 4 -6 months. Their customer...

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.

Avantages

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Inconvénients

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Réponse de Glofox

Hi Katie,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Afficher 5 avis sur 214 Lire tous les avis

GloFox - FAQ

Voici quelques-unes des questions fréquentes sur GloFox.

Types de licences disponibles pour GloFox :

  • À partir de: 110,00 $US/mois
  • Essai gratuit: Non disponible

Utilisateurs habituels du logiciel GloFox :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles GloFox est disponible :

anglais

Appareils pris en charge par GloFox :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à GloFox :

Facebook, GoCardless, Kisi, Mailchimp, Stripe

Ressources d'aide disponibles pour GloFox :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour GloFox.