Re-Leased - Prix, fonctionnalités, avis et comparateur de logiciels

Avantages

Calendar based and cloud based system.

Good looking owner statements that are easy to read

Owner portal

"Idiot -proof" ease of use .

Pro-active and approachable trainer and development team

Inconvénients

Would be great if the calendar integrated with outlook calendar .

I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade.

Tenancy letters are printed in a tiny font and not a very professional layout

Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields

Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

Note détaillée

Avantages

I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

Inconvénients

The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.

Note détaillée

Avantages

The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data.

Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly.

Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

Inconvénients

It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

Note détaillée

Avantages

I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Inconvénients

I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.

Note détaillée

Avantages

I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined.
The reporting function is useful but could do with some enhancements to save us time when reporting to the Board
The software is intuitive and easy to use - very user friendly.
Customer service has also been excellent and very interactive.

Inconvénients

There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio.
2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

Note détaillée