Cin7

Inventaire cloud, POS (point de vente), EDI, B2B et 3PL tout-en-un.

4,3 /5 (414 avis) Donnez votre avis !

Cin7 - Présentation

Description du logiciel Cin7

Cin7 est une plateforme de gestion des stocks automatisée destinée aux marques dont la croissance des revenus est de plus d'un million de dollars. Cin7 synchronise leurs stocks avec les ventes et commandes de tous les canaux de vente en ligne et physique, puis automatise le traitement des commandes pour en optimiser l'efficacité. Cin7 n'est pas idéal pour les entreprises de location ou de gestion des biens. Les marques qui vendent ou distribuent des produits s'aident de Cin7 pour réduire leurs coûts, leurs marges et leurs flux de trésoreries, tout en maintenant leurs stocks en toutes circonstances.

Cin7 - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Cin7 - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

Médias

Vidéo de Cin7 Capture d'écran pour Cin7 : Capture d'écran pour Cin7 : Capture d'écran pour Cin7 : Capture d'écran pour Cin7 : Capture d'écran pour Cin7 : Capture d'écran pour Cin7 : Capture d'écran pour Cin7 :

Cin7 - Avis

Note globale
4,3
/
5
Excellent
231

Très bien
127

Moyen
24

Médiocre
19

Mauvais
13

Rapport qualité-prix
4,1
Fonctionnalités
4,2
Simplicité d'utilisation
4,2
Support client
4,2
86% des utilisateurs recommandent cette application
Vasili K.

CIN7 ERP for a technical sales business


Traduire avec Google Translate
Sean S.

Extremely powerful inventory and order processing and logistic package

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.


Traduire avec Google Translate
Suzanne V.

Cin 7 Supported a 112% Growth in Sales

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did


Traduire avec Google Translate
Glenn J.

Full of bugs with appalling customer service

The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.


Traduire avec Google Translate
Michael R.

Great Softwear with huge potential let down by inability of staff

We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.


Traduire avec Google Translate
Vasili K.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

CIN7 ERP for a technical sales business

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/09/2020
Provenance de l'avis : Capterra

Avantages

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Inconvénients

No ability to digitally pick items in a warehouse

Traduire en français

Réponse de Cin7

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Sean S.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Extremely powerful inventory and order processing and logistic package

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 11/09/2019
Provenance de l'avis : Capterra

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Avantages

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Inconvénients

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Traduire en français

Réponse de Cin7

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Suzanne V.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Cin 7 Supported a 112% Growth in Sales

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 12/01/2021
Provenance de l'avis : Capterra

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Avantages

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.

We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Inconvénients

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.

For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Glenn J.
Secteur d'activité: Articles de sport
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Full of bugs with appalling customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/06/2020
Provenance de l'avis : SoftwareAdvice

The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Avantages

Integration with our e-commerce stores.
Integration with our 3PL.

Inconvénients

Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.

Traduire en français

Réponse de Cin7

Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Michael R.
Secteur d'activité: Mode et vêtements
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Great Softwear with huge potential let down by inability of staff

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 29/09/2020
Provenance de l'avis : SoftwareAdvice

We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Avantages

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Inconvénients

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Traduire en français

Réponse de Cin7

Hi Michael,

Thank you for taking the time to review Cin7 and for sharing your concerns.

I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.

We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.

Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.

Doug (CMO)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Recommandation utilisateur
8,4/10
Basé sur 414 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Cin7 - Prix

Cin7 - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 414 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Cin7 - Fonctionnalités

Cin7 - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 414 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Cin7 - FAQ

Cin7 - FAQ

Voici quelques-unes des questions fréquentes sur Cin7.

Q. Quels sont les types de licence disponibles pour Cin7 ?

Types de licences disponibles pour Cin7 :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Cin7 ?

Nous n'avons pas d'informations sur les fonctionnalités de Cin7.

Q. Qui utilise Cin7 ?

Utilisateurs habituels du logiciel Cin7 :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Cin7 est-il disponible ?

Langues dans lesquelles Cin7 est disponible :

anglais

Q. Cin7 prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Cin7.

Q. Avec quelles applications Cin7 peut-il s'intégrer ?

Applications s'intégrant à Cin7 :

9 Spokes, Capsule, Crossfire, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SphereWMS, Starshipit, Xero

Q. Quelles sont les ressources d'aide disponibles pour Cin7 ?

Ressources d'aide disponibles pour Cin7 :

Support en ligne, Support téléphonique, Base de connaissances, Tutoriels vidéo, FAQ