Cin7 Omni

Inventaire cloud, POS (point de vente), EDI, B2B et 3PL tout-en-un.

En savoir plus sur Cin7 Omni

Cin7 est une plateforme de gestion des stocks automatisée destinée aux marques dont la croissance des revenus est de plus d'un million de dollars. Cin7 synchronise leurs stocks avec les ventes et commandes de tous les canaux de vente en ligne et physique, puis automatise le traitement des commandes pour en optimiser l'efficacité. Cin7 n'est pas idéal pour les entreprises de location ou de gestion des biens. Les marques qui vendent ou distribuent des produits s'aident de Cin7 pour réduire leurs coûts, leurs marges et leurs flux de trésoreries, tout en maintenant leurs stocks en toutes circonstances.


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Cin7 Omni ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Cin7 Omni

4,3 (580)
Indisponible dans votre pays
VS.
Le plus évalué

À partir de

325,00 $US
mois
Prix introuvable

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

141
376

Intégrations

44
14

Simplicité d’utilisation

4,2 (580)
4,0 (719)

Rapport qualité-prix

4,1 (580)
4,0 (719)

Service client

4,1 (580)
3,7 (719)

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Shopify

4,5
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Avis

Note globale

4,3 /5
(580)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,2/5
Support client
4,1/5

Vous avez déjà Cin7 Omni ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 580
James
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Cin7 Experience

Publié le 14/08/2016

We are extremely happy with our CIN7 experience so far (about 9 months).

Previously we had found...

We are extremely happy with our CIN7 experience so far (about 9 months).

Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well.

After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience.

The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

This is a good SAS and i would recommend it!

James
Ecommerce and Manufacturing

Avantages

The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Inconvénients

No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Réponse de Cin7

Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer.

Marcos
Note globale
  • Secteur d'activité : Emballage et conteneurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

CIN7 is Great for the Middle Tier company looking to move from small business

Publié le 12/07/2022

CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease....

CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Avantages

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Inconvénients

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives envisagées 

Fishbowl, NetSuite et Zoho Desk

Pourquoi choisir Cin7 Omni 

Zarmoney was only able to keep inventory, Not locations, and create sales orders.

Logiciel antérieur 

ZarMoney

Pourquoi passer à Cin7 Omni

CIN7 was just the right fit for us at the right time
Tim
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

Publié le 27/06/2016

This could be a GREAT product if the cin7 customer service was improved. I guess we consumers...

This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period.

Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.
Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.
Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.
This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support.

We also use a magento B2C website integration.
Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved.

Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing.

Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.
I was in love with them.
Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."
I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.
We asked cin7 to understand this and help their customer with the integration to their system.
Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.
I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Avantages

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Inconvénients

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Réponse de Cin7

Hi Tim, we¿re always happy to receive detailed feedback from customers, your comments will certainly help improve the service we provide.

Cin7 has customised the B2B website in line with your needs, such as adding the customised listing views. This type of customisation is not even included in our Enterprise Package, yet we have done this free of charge.

Customisations can sometimes cause problems in conjunction with future releases or overall updates to the system. If there is bug we do try and solve the problem as quickly as possible.

Magento is a complex software - and requires specialised developers. Though we can help on the Cin7 side we prefer to leave the Magento development to experts; we¿ve recommended an external implementer whom we¿re happy to help.

Cin7 values its customers and we try our best to understand their business needs. We believe that a similar offering with a traditional ERP would cost thousands of dollars.

SImon
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great product - awful support

Publié le 07/06/2023

Avantages

Easy to setup, easy to use, great training materials, API/EDI native and works well

Inconvénients

After sales technical support is almost non existent. Tickets can take a month to be first addressed and there is no one to call

Keah
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

The best omnichannel inventory and order management system we've found

Publié le 03/05/2021

We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order...

We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order management system that didn't support our manufacturing processes and had no integration with our accounting software. Cin7 has thankfully done the trick. If we hadn't found Cin7, we likely would've had to go with NetSuite or something like that, which is both significantly more costly and more complicated to integrate. I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes.

Avantages

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI.
- Accurate inventory management across multiple warehouses and sales channels.
- FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory.
- Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Inconvénients

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical.
- There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero).
- EDI integrations have taken longer than we expected because the support team is backed up.

Alternatives envisagées 

NetSuite

Pourquoi choisir Cin7 Omni 

Stitch Labs was being discontinued and our business was ready for a more sophisticated solution.

Logiciel antérieur 

Stitch Labs

Pourquoi passer à Cin7 Omni

Better value for the functionality we needed.

Réponse de Cin7

Hi Keah,

Thank you for taking the time to share your review. They really help us to make our software and service better for you and other customers! It's great to know you've been enjoying the features Cin7 has to offer. As for some of the cons you've listed, we definitely understand those difficulties and can assure you that we're working on each and every one of them. Our training is being consistently improved in order to help our customers, and give you a great working knowledge of our product.

We do appreciate your patience and understanding when it comes to our support. Cin7 is always growing and so is our support capability! I hope our software manages to exceed your business expectations all the same. We're always happy to hear and take on your feedback. Thank you for being a Cin7 customer, Keah!

Warmest Regards,
Erin (Marketing Team)

Afficher 5 avis sur 580 Lire tous les avis

Cin7 Omni - FAQ

Voici quelques-unes des questions fréquentes sur Cin7 Omni.

Types de licences disponibles pour Cin7 Omni :

  • À partir de : 325,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Cin7 Omni :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Cin7 Omni est disponible :

anglais

Appareils pris en charge par Cin7 Omni :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Cin7 Omni :

3PL Warehouse Manager, Adobe Commerce, Afterpay, BigCommerce, Capsule, EVO Payments, Google Drive, Inventory Planner, JAS 7.6, JOOR, Mailchimp, Maropost Commerce Cloud, Marsello, Microsoft Excel, NuORDER, OFX USForex, Online Auction System, PayPal, Payability, Prospect CRM, QuickBooks Online Advanced, Quickbooks Online, Salesforce Sales Cloud, Senter, ShipBob, ShipHero, ShipStation, Shipedge, Shipfusion, Shippit, Shiptheory, Shipwire, Shopify, Starshipit, StockTrim, Streamline, Stripe, SyncHub, TransferMate, Windcave, WooCommerce, Wufoo, Xero, authorize.net

Ressources d'aide disponibles pour Cin7 Omni :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Cin7 Omni.