SharpSpring

Automatisation marketing abordable pour toutes les tailles d'entreprise

4,5 /5 (597 avis) Donnez votre avis !

SharpSpring - Présentation

Description du logiciel SharpSpring

Plus de 1 400 agences de marketing numérique et plus de 6 000 entreprises dans le monde ont choisi SharpSpring comme partenaire de marketing automatisé. Depuis 2014, SharpSpring a aidé les spécialistes du marketing à automatiser leurs flux de travail, à générer davantage de leads et à les convertir en ventes. Grâce à ses prix compétitifs et à sa plateforme robuste, la société a gagné une part de marché importante des leaders du secteur en peu de temps depuis sa création. Ses fonctionnalités robustes incluent l'e-mail marketing basé sur le comportement, l'intégration CRM native ou tierce, les outils de gestion des réseaux sociaux, le générateur de flux de travail visuel, les formulaires dynamiques, les personnalités acheteur, le constructeur de pages de renvoi, le créateur de blog, la compatibilité de CMS universelle et l'intégration dans des centaines d'applications.

SharpSpring ne représente généralement qu'une fraction du coût des autres solutions d'automatisation du marketing.

SharpSpring - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

SharpSpring - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Amérique latine, Mexique, Afrique et Moyen-Orient
Langues
néerlandais, anglais, français, allemand, italien et 3 autres, portugais, espagnol, turc

Captures d'écran

Capture d'écran pour SharpSpring : SharpSpring - Campaigns
Capture d'écran pour SharpSpring : SharpSpring - Campaigns Capture d'écran pour SharpSpring : SharpSpring - Conversion Report Capture d'écran pour SharpSpring : SharpSpring - Analytics

SharpSpring - Avis

SharpSpring - Avis

Note globale
4,5
/
5
Excellent
395

Très bien
146

Moyen
35

Médiocre
6

Mauvais
15

Rapport qualité-prix
4,6
Fonctionnalités
4,4
Simplicité d'utilisation
4,3
Support client
4,5
91% des utilisateurs recommandent cette application
Anna F.

SharpSpring user for 4+ years

We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.


Traduire avec Google Translate
Brooks M.

A powerful platform, but still has a long way to go

We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.


Traduire avec Google Translate
Bob M.

SharpSpring is full featured, low price, and amazing tech and account support

I've helped a number of businesses drive revenue with this software and it always drives more revenue for them. Of course, you have to understand how marketing automation works (I teach it at a local business school) and how to use the software correctly but there is a ton of documentation and how-to videos and when that fails, there's always a support person to walk you though whatever you're trying to do and they stick with you. My "customer success manager" will even get on the phone with a prospective client and help with a demo. Just a great company


Traduire avec Google Translate
Alexa C.

BE ADVISED!

We have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office. After we signed the contract, they said that that would not happen, we had to show them that the contracted stated it but then they did not send someone for training for 2 months. Then whenever I would need help fixing something, they'd charge for every little bit of help I needed and sometimes didn't even respond. The straw that broke the camels back is when they implemented a new billing feature where clients would have no option but to bill their clients through Sharpspring to keep the program. We use a different billing system so this would not work for us. We went to cancel our account because of this but they said we have give 30 days notice to cancel, so, even though it was their fault we couldn't access our account, we still have to pay for another month before canceling.


Traduire avec Google Translate
Linsey C.

My Secret Weapon

I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.


Traduire avec Google Translate
Anna F.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire en français

SharpSpring user for 4+ years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/07/2019
Provenance de l'avis : Capterra

We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.

Avantages

Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).

Inconvénients

Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brooks M.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire en français

A powerful platform, but still has a long way to go

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/11/2019
Provenance de l'avis : Capterra

We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.

Avantages

My favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.

Inconvénients

Though it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great – but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Bob M.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

SharpSpring is full featured, low price, and amazing tech and account support

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 30/06/2020
Provenance de l'avis : Capterra

I've helped a number of businesses drive revenue with this software and it always drives more revenue for them. Of course, you have to understand how marketing automation works (I teach it at a local business school) and how to use the software correctly but there is a ton of documentation and how-to videos and when that fails, there's always a support person to walk you though whatever you're trying to do and they stick with you. My "customer success manager" will even get on the phone with a prospective client and help with a demo. Just a great company

Avantages

I love the way the tracking is displayed on a timeline so you can see everywhere a prospect went. The built-in CRM and sales funnel pics up where the marketing funnel leaves off and keeps the automation going during and after the sale to upset and resell. The new retargeting and (soon to be) advertising feature is amazing, not only retargeting your visitors but it finds similar customers to target. Overrall, it's really intuitive and easy to use, and I've used many marketing automation platforms over the years. This is the least expensive. No long-term contracts to sign but still has all the features of the much more expensive ones. And the LiveChat feature you can put on your Web site that was just added (at no additional cost) brings a huge feature that other companies charge more than the entire cost of the SharpSpring subscription.

Inconvénients

No complaints at all. The learning curve wasn't very steep and the price is right. They even have evening support hours.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alexa C.
Secteur d'activité: Assurance
Taille de l'entreprise: 13-50 employés
Traduire en français

BE ADVISED!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 30/01/2020
Provenance de l'avis : Capterra

We have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office. After we signed the contract, they said that that would not happen, we had to show them that the contracted stated it but then they did not send someone for training for 2 months. Then whenever I would need help fixing something, they'd charge for every little bit of help I needed and sometimes didn't even respond. The straw that broke the camels back is when they implemented a new billing feature where clients would have no option but to bill their clients through Sharpspring to keep the program. We use a different billing system so this would not work for us. We went to cancel our account because of this but they said we have give 30 days notice to cancel, so, even though it was their fault we couldn't access our account, we still have to pay for another month before canceling.

Avantages

Being able to send out emails
The automation tools
Forms
Landing Pages

Inconvénients

Customer service was not quick and sometimes just never responded.
All of the sudden they implemented a new billing rule where you have to bill your clients through Sharpspring or they won't let you use any of your account.
You have to give them 30 days notice before closing your account even if you're not able to use any of their features because of their new billing update
The cost is exceptionally high compared to others such as Pathways (who we're moving to next)

Traduire en français

Réponse de SharpSpring

Hi, Alexa. We're so sorry to hear that you've had a less than wonderful experience with SharpSpring. We'd really appreciate the opportunity to make things right and collect further feedback on what we can do to be better in the future. Your Account Manager will be reaching out to you but if you'd be willing to share more about your experience, please email us at feedback@sharpspring.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Linsey C.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 13-50 employés
Traduire en français

My Secret Weapon

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/05/2020
Provenance de l'avis : Capterra

I love this product so much that I take it with me from role to role -- and it is always the legacy that I leave behind. It allows me to make a huge impact in a short period of time.

Avantages

For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Inconvénients

Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,9/10
Basé sur 597 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

SharpSpring - Prix

SharpSpring - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 597 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

SharpSpring - Fonctionnalités

SharpSpring - Fonctionnalités

API
Analyse de campagne
Analyse en temps réel
Analytique de l'engagement
Gestion de contenu
Gestion des campagnes
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des médias sociaux
Marketing multicanal
Marketing sur les réseaux sociaux
Modèles personnalisables
Monitoring
Notifications automatiques
Rapports et statistiques
Segmentation des campagnes
Stratégie de marque personnalisable
Tableau de bord d'activités
Tests A/B
Fonctionnalités
4,4/5
Basé sur 597 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

SharpSpring - FAQ

SharpSpring - FAQ

Voici quelques-unes des questions fréquentes sur SharpSpring.

Q. Quels sont les types de licence disponibles pour SharpSpring ?

Types de licences disponibles pour SharpSpring :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel SharpSpring ?

Nous n'avons pas d'informations sur les fonctionnalités de SharpSpring.

Q. Qui utilise SharpSpring ?

Utilisateurs habituels du logiciel SharpSpring :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues SharpSpring est-il disponible ?

Langues dans lesquelles SharpSpring est disponible :

néerlandais, anglais, français, allemand, italien, portugais, espagnol, turc

Q. Quels sont les types de licence disponibles pour SharpSpring ?

Types de licences disponibles pour SharpSpring:

Abonnement

Q. SharpSpring prend-il en charge les appareils mobiles ?

Appareils pris en charge par SharpSpring :

Android, iPhone

Q. Avec quelles applications SharpSpring peut-il s'intégrer ?

Applications s'intégrant à SharpSpring :

APIANT, Accelo, LeadsBridge, LiveAgent, OptinMonster, PieSync, Pipedrive, ProjectManager.com, Teamleader, amoCRM

Q. Quelles sont les ressources d'aide disponibles pour SharpSpring ?

Ressources d'aide disponibles pour SharpSpring :

Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances, FAQ